Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Google users rate A Better Door & Window 4.7 out of 5 based on 81 reviews, with the owner not replying to any feedback. Positive comments highlight punctual service, knowledgeable technicians, fair pricing, and professional communication during garage and entry door installations. However, several low-star reviews criticize rude customer service interactions and dismissive behavior from staff, while one complaint notes a fee for providing an estimate.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
81 Google reviews we collected
Phrases our text analysis found in 63 written reviews
How often each topic comes up in the written reviews
We read 63 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Fair prices, Very knowledgeable and excellent workmanship.”
“The most unprofessional, dismissive, and downright INCOMPETENT person I’ve ever dealt with in my life.”
“Dependable service, great work and evaluation before work is started.”
“ABSOLUTELY HORRIBLE SERVICE — READ THIS BEFORE YOU EVEN THINK ABOUT USING THEM!”
“Nice people, answered all my questions, got a good product for a good price.”
“A little pricey but good work was done”
“I highly recommend giving this company your business”
“I would NEVER recommend them to anyone, and I will absolutely be filing a formal complaint.”
“…nd the repair; he walked me through the finished work; lastly, he was on time for the job!…”
“They were honest and didn’t try to sell me the 2 doors which I thought I needed.”
“He answered all of my questions without hesitation or any attitude.”
praise complaint · found by our text analysis, Google review wording unchanged.
Fair prices, Very knowledgeable and excellent workmanship. I would definitely use them again. You won't be disappointed.
They replaced my garage door in January 2020 and to this date, I have never had a problem with my beautiful modern door.
I was so upset when I didn’t see the garage door half way down and backed into it causing damage to the bottom panel. Car was stuck and I panicked. I called Better Door and Window and Pete was so kind and understanding. He said he would see what he could do thought all workers were on jobs. I called again and he…
Dependable service, great work and evaluation before work is started. The prices are reasonable with a warranty.
Both the woman that took my call and the technician, Tom, were very professional, friendly, and knowledgeable. Service was quick and affordable. I highly recommend giving this company your business
The best in the Southland! I contacted A Better Door & Window to correct a problem to my front entry door that was installed by a Contractor almost 2 years ago. It was poorly installed. Service Technician Carlos shook his head in disgust on how much daylight was coming through my front door. Carlos was professional…
4.7 ★★★★★ 81 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Fair prices, Very knowledgeable and excellent workmanship. I would definitely use them again. You won't be disappointed.
They replaced my garage door in January 2020 and to this date, I have never had a problem with my beautiful modern door.
I was so upset when I didn’t see the garage door half way down and backed into it causing damage to the bottom panel. Car was stuck and I panicked. I called Better Door and Window and Pete was so kind and understanding. He said he would see what he could do thought all workers were on jobs. I called again and he still was patient. At four pm on a sweltering day, Tom showed up and fixed the door. I am so grateful. I have always received kindness along with great professional services. Thank you to each and every one of you
Dependable service, great work and evaluation before work is started. The prices are reasonable with a warranty.
Both the woman that took my call and the technician, Tom, were very professional, friendly, and knowledgeable. Service was quick and affordable. I highly recommend giving this company your business
The best in the Southland! I contacted A Better Door & Window to correct a problem to my front entry door that was installed by a Contractor almost 2 years ago. It was poorly installed. Service Technician Carlos shook his head in disgust on how much daylight was coming through my front door. Carlos was professional and very knowledgeable about all the mechanics of how a door should be installed. On the days we had the negative temps(1/22-23), the cold air was seeping through my front door really bad! I am happy to say, Carlos fixed the problem areas around my door! It was money well spent for the labor!! I highly recommend this company for your door and garage needs! Thank you Carlos and A Better Door & Window!!
Wow! Bob is amazing! Our garage door had been damaged in multiple places when ice cemented it to the floor. Bob was able to restore it to full working condition. Do not hesitate to hire A Better Door & Window for garage door repair! We will be calling them for any future repairs or replacements. Thank you, Bob!!
ABSOLUTELY HORRIBLE SERVICE — READ THIS BEFORE YOU EVEN THINK ABOUT USING THEM! Let me make this VERY clear: this business is an absolute JOKE from top to bottom, starting with the OWNER, Rocky! The most unprofessional, dismissive, and downright INCOMPETENT person I’ve ever dealt with in my life. First of all, I’m an educated Black woman, and I need that to be crystal clear before I continue. The behavior and attitude I received were not only unacceptable but also felt prejudiced. The arrogance and lack of accountability were disgusting. Let’s start with the basics: Rocky couldn’t even get the size of my garage door right! Every other reputable company I called gave me a completely different (and correct!) measurement. Red flag #1. This so-called “experienced” company doesn’t even know how to measure a garage door properly — that’s pathetic. When I called him out on it, he came back out, and guess what? He was WRONG. I caught the mistake before the order was placed — not him, ME, the customer. Then things went from bad to unbelievable. I placed my order on September 25th and was told the door would arrive in 3–4 weeks. Weeks went by — NO CALLS, NO UPDATES, NOTHING. I wrote them a check (which I never do), and guess what? Shortly after, my bank alerts me to THREE unauthorized check payments in my name. And this is the ONLY company I wrote a check to. So, yes — the timing is beyond suspicious. When I brought this up, there was zero compassion, zero apology, zero accountability. After that, I had to be the one constantly calling THEM to get updates. Not once did they take the initiative to contact me. I called multiple times, was told the door had “arrived” on October 24th, and that someone would call me. THREE TIMES I was told I’d get a call. And guess what? NO ONE EVER DID. I finally had to drive to the store on my day off just to get some answers. The so-called “manager” there acted completely unconcerned. I told him they had until Monday, November 3rd to install my door or give me my money back. He said “Rocky will call you today.” Of course, he called me then. When Rocky finally did call, he had an ATTITUDE — as if I were the problem! After weeks of being ignored, lied to, and disrespected, this man had the NERVE to talk to me like I inconvenienced him. So yes, I hung up on him. You dare to argue with me. I have someone you can attempt to argue with, and that person is my father! Funny enough, when my father called him, suddenly Rocky changed his tone completely — respectful and polite. That says everything I need to know about the way this business treats women, especially Black women. To ANY other Black woman (or anyone, really) thinking about spending your money here: DON’T DO IT. Save yourself the stress, the disrespect, and the headache. There are plenty of companies that will actually appreciate your business and treat you with decency. From start to finish, this company has been unprofessional, careless, and flat-out shady. I would NEVER recommend them to anyone, and I will absolutely be filing a formal complaint. HORRIBLE SERVICE. HORRIBLE BUSINESS. HORRIBLE OWNER. Avoid this company at ALL COSTS.
I had service on 8/30 to tend to weatherstrip replacement along with checking out why the one car door would have hiccups at times and not completely close. The technician, Bob, was very pleasant to work with. He was very knowledgeable and informative. He answered all of my questions without hesitation or any attitude. Price was more than fair. I would recommend A Better Door & Window to friends and family.
These guys are great, truthful and no up selling. Just honest and to the point and affordable. Thank you Better DOOR and my repair guy
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
