L Gaston-Mounger4 reviewsTotal number of Google reviews L has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe work was professionally done. Thank you.
A O Handy Inc
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%68+16.5Value 14%100+14.1Replies to reviews 7%73+5.2Momentum penalty87−1.3Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 12 masonry contractorsPosition by Experts Score among all companies we track in this category. · better than 27%
4.9 ★★★★★ 200 Google reviews · 24 photos
97%five-star reviews
4.79★last 12 monthsAverage stars on reviews from the last 12 months only.
5.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
Oct 2026latest review
A O Handy Inc at a glance
Google reviewers rate A O Handy Inc highly for masonry services like tuck pointing, brick repair, and foundation work, frequently citing professional crews, on-time completion, thorough cleanup, and effective communication. Positive feedback highlights quality results and responsive management, while a recurring criticism involves missed appointments or unreturned inquiries, with some clients reporting unresolved leaks or insufficient repair depth despite follow-up visits.
- Google rating: 4.9 out of 5 from 200 reviews (97% five-star).
- Reviews on this page: 200 Google reviews (193 with written comments, 10 with photos).
- Owner responses: the business replied to 97% of reviews.
- Most recent review: October 30, 2026.
- Service: Masonry Contractor serving Milwaukee, Wisconsin.
Data from Google, last updated November 1, 2026.
Score profile vs other masonry contractors
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.A O Handy Inc: 82/100 on this factor. Category median: 91.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.A O Handy Inc: 68/100 on this factor. Category median: 87.B
68
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.A O Handy Inc: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.A O Handy Inc: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.A O Handy Inc: 87/100 on this factor. Category median: 100.A
87
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.A O Handy Inc: 73/100 on this factor. Category median: 87.B
73
Bar = this company · dark tick = category median.
Star ratings
200 Google reviews we collected
- 5 stars19397%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star74%
Praise vs complaints
Phrases our text analysis found in 193 written reviews
- Praise44598%
- Complaints82%
Topic share
How often each topic comes up in the written reviews
- Quality & results9922%
- Would recommend8519%
- Speed & response8018%
- Staff & attitude7917%
- Price & value5512%
- Communication4510%
- Honesty & trust102%
What customers talk about
We read 193 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They did a great job with our tuck pointing and even went about and beyond what we asked!”
“Still leaking after paying $3000 in repairs.”
“I would recommend AO Handy to others seeking masonry work.”
“Would not recommend this company after asking them to come and find the issue after a third request.”
“Appreciate excellent communication and efficient, on-time work.”
“Made an appointment with Denis, he never showed up and never responded to our text messages.”
“Gents that did the work were extremely polite and kind and worked very hard the whole time.”
“I give him my highest recommendation after a difficult job done professionally and at a reasonable price.”
“Alex kept me informed of when they were coming and the steps needed to repair the stoop.”
“They also genuinely seemed to care about helping to find a solution to our longstanding leak problem, and respecting both our time and money unlike so…”
People customers mention
- Denis 15 reviews
- Arthur 4 reviews
- Job 3 reviews
- Boyko 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
CarolynLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Best experience ever from start to finish. These guys did so well matching my 100 year old brick. And they kept the original star design which was essential to keep the 1920s vibe going.
Ken5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The work was high quality. Multiple checks to see if we were satisfied. I would recommend AO Handy to others seeking masonry work.
Laura13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★
Scheduled an appointment, never showed up. Called to see what was going on and just brushed it off as a scheduling error with no real reason. Unprofessional. Do not recommend, waste of time.
Philip1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Such a great team! They did a great job with our tuck pointing and even went about and beyond what we asked! We highly recommend them!
PatriciaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Excellent service from start to finish. Very informative estimate. Project was completed 2 weeks before the lead time they provided when accepting the job. Excellent follow thru. Very easy process. Gents that did the work were extremely polite and kind and worked very hard the whole time. Clean up was great. They…
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I am very well satisfied with Steve and the Crew who did my brick work.i would diffinetly recommend them to anyone who would need masonery work done Ki by
Photos
Customer reviews
4.9 ★★★★★ 200 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Patricia Webb1 reviewTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent job, on time, clean up.
Carolyn HaupertLocal Guide · 16 reviewsTotal number of Google reviews Carolyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest experience ever from start to finish. These guys did so well matching my 100 year old brick. And they kept the original star design which was essential to keep the 1920s vibe going.
Ken Kassees5 reviewsTotal number of Google reviews Ken has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe work was high quality. Multiple checks to see if we were satisfied. I would recommend AO Handy to others seeking masonry work.
Laura Dickmann13 reviewsTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleScheduled an appointment, never showed up. Called to see what was going on and just brushed it off as a scheduling error with no real reason. Unprofessional. Do not recommend, waste of time.
John Danbeck1 reviewTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery happy with the work they did.will be happy to recommend them to anyone .
Response from the owner · 2 weeks ago
Hi John, Thank you for the kind review! We’re glad you’re happy with the work our team completed. Your recommendation means a lot to us, and we appreciate you choosing A O Handy! Best regards, A O Handy Team
Philip Stollenwerk1 reviewTotal number of Google reviews Philip has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuch a great team! They did a great job with our tuck pointing and even went about and beyond what we asked! We highly recommend them!
Response from the owner · 2 weeks ago
Hi Philip, Thank you for the wonderful feedback! We’re happy to hear our crew went above and beyond with your tuckpointing project. We take pride in delivering quality masonry work, and your recommendation means a lot to our team! Best regards, A O Handy Team
Patricia BeskowLocal Guide · 17 reviewsTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service from start to finish. Very informative estimate. Project was completed 2 weeks before the lead time they provided when accepting the job. Excellent follow thru. Very easy process. Gents that did the work were extremely polite and kind and worked very hard the whole time. Clean up was great. They also came thru before I paid the final bill and inspected and made sure I was 100% satisfied. Also super happy they were able to save the original bricks for the rebuild. A+++++ AO Handy!!!
Response from the owner · 2 weeks ago
Hi Patricia, Thank you for such a thoughtful review! We’re glad everything went smoothly, from the initial estimate to the final inspection. It's great to hear our crew completed the project ahead of schedule, kept everything clean, and was able to preserve your original bricks during the rebuild. We appreciate your trust and kind words! Best regards, A O Handy Inc Team
cindy andersonLocal Guide · 3 reviewsTotal number of Google reviews cindy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDid a great job.
Response from the owner · 2 weeks ago
Hi Cindy, Thanks for the great review! We’re happy you were pleased with our work and appreciate you taking the time to share your feedback! Best regards, A O Handy Team
Robert Piechowski1 reviewTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI am very well satisfied with Steve and the Crew who did my brick work.i would diffinetly recommend them to anyone who would need masonery work done Ki by
Response from the owner · 2 weeks ago
Hi Robert, Thank you for your kind words! We’re glad Steve and the crew did a great job with your brickwork. We appreciate your recommendation and are happy we could help with your masonry needs! Best regards, A O Handy Team
Business details
- Address: 2275 S 162nd St, New Berlin, WI 53151
- Phone: (262) 505-1375
- Website: aohandyinc.com
- Service area: Milwaukee, WI