Masonry contractor · Milwaukee, WI · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%95+29.2Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 12 masonry contractorsiPosition by Experts Score among all companies we track in this category. · better than 100%
5.0★★★★★45 Google reviews · 16 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
SE Masonry Repair LLC holds a 5.0 rating from 45 Google reviews, with customers frequently citing professional workmanship on chimney tuck pointing, brick repairs, and concrete fixes. Reviewers highlight fair pricing, punctual service, and clear communication, including progress updates and flexible scheduling for urgent projects. The team is noted for thorough cleanup and attention to detail, such as matching existing mortar colors. No recurring criticisms appear in the provided excerpts, and the owner has not replied to any reviews.
Google rating: 5.0 out of 5 from 45 reviews (100% five-star).
Reviews on this page: 45 Google reviews (44 with written comments, 9 with photos).
Owner responses: the business replied to 0% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
SE Masonry Repair LLC.Masonry Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SE Masonry Repair LLC.: 99/100 on this factor. Category median: 91.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SE Masonry Repair LLC.: 95/100 on this factor. Category median: 87.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SE Masonry Repair LLC.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
–
Bar = this company · dark tick = category median.
Star ratings
45 Google reviews we collected
5.0of 5
5 stars45100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 44 written reviews
99%praise
Praise11599%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2320%
Would recommend2320%
Staff & attitude2017%
Speed & response1715%
Price & value1513%
Communication109%
Honesty & trust87%
What customers talk about
We read 44 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“SE Masonry & Repair provided excellent service and workmanship when we needed our chimney tuckpointed and the cap replaced.”
“I would definitely call him for future projects and recommend him to anyone needing masonry work done.”
“The work was done professionally and the repair was completed on the day he said it would be.”
“And in a timely manner , we'll definitely hire them again for any other masonry work I need done 👍🏾👍🏾👍🏾”
“Sent a quote to me and it was very reasonably priced.”
“He fully explained everything that he found and answered all of my questions carefully and completely.”
“Very responsive, professional, and honest with regard to potential issues.”
People customers mention
Eddie12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJulianneLocal Guide · 35 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Ed was great with follow up. He went out to assess the project. Sent a quote to me and it was very reasonably priced. He set expectations that his timelines for repairs had increased as it was busy season. He ended up getting a cancellation and was able to fit my project in alot sooner than he had originally…
AAndrea4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
They were on time and had fair pricing. They stopped the leak in my basement by fixing the concrete outside. I will refer others as needed.
MMatt3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Very friendly, excellent customer service and competitive pricing with quality craftsmanship
GGreg10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
They did a tuck point on my chimney did a very professional job and gave me a great price. And in a timely manner , we'll definitely hire them again for any other masonry work I need done 👍🏾👍🏾👍🏾
PPierce2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
SE Masonry & Repair provided excellent service and workmanship when we needed our chimney tuckpointed and the cap replaced. They did a great job, got the work done quickly, and cleaned up well before they left. I can't think of anything more to ask for.
BBrandon3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Great customer service and attentiveness. Ed went out of his way to stop by after hours for an inspection. He answered all my questions and his crew did great work. My concrete brick wall had many cracks and was also in need of a protective coating from moisture intrusion. Tuck pointing work done and reasonably…
Ed was great with follow up. He went out to assess the project. Sent a quote to me and it was very reasonably priced. He set expectations that his timelines for repairs had increased as it was busy season. He ended up getting a cancellation and was able to fit my project in alot sooner than he had originally anticipated. The work was done professionally and the repair was completed on the day he said it would be. I would definitely call him for future projects and recommend him to anyone needing masonry work done. Thanks for doing a great job!
A
Andrea G4 reviewsiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
They did a tuck point on my chimney did a very professional job and gave me a great price. And in a timely manner , we'll definitely hire them again for any other masonry work I need done 👍🏾👍🏾👍🏾
A
Alex Fulton8 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
SE Masonry & Repair provided excellent service and workmanship when we needed our chimney tuckpointed and the cap replaced. They did a great job, got the work done quickly, and cleaned up well before they left. I can't think of anything more to ask for.
R
Robin LutherLocal Guide · 11 reviewsiTotal number of Google reviews Robin has written across all businesses on Google Maps, not just this one.
I can't say enough about SE Masonry Repair! My customer experience was exceptional from the first phone call right through my final installation today. I had a chimney rebuild along with a new stainless steel liner.
Eddie listen carefully to my initial concerns and did a really thorough evaluation of My entire chimney system. He fully explained everything that he found and answered all of my questions carefully and completely. I really appreciated that he offered expertise on what was needed while also providing me with options on how to proceed at different budget levels. His prices were extremely competitive and I was able to afford a really permanent fix for my faltering chimney system that I'm totally pleased with.
SE Masonry definitely goes above and beyond. This morning, Eddie took time to personally introduce me to every member of his team who would be working at my house today. I was so surprised by this, but he said he thought it was important that I know the names of the people that are on my property and coming into my house. This level of care and thoughtfulness extended to his crew who worked diligently through the day with great respect for my home and yard... And were also courteous and proactive include me in decisions being made throughout the day. Their workmanship was exceptional and the whole team stayed on site until everything was completely cleaned up and back to its original state (if not a little better!)
At the end of the day, Eddie walked me through all of the repairs and installations , asked If I had any questions, and reviewed my final bill to make sure everything looked just right.
And everything WAS absolutely just right!
I would not hesitate to recommend SE Masonry Repair LLC to my family, friends and neighbors. Thank you for a job well done from start to finish.👍🏻🙂
B
Brandon Morris3 reviewsiTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
Great customer service and attentiveness. Ed went out of his way to stop by after hours for an inspection. He answered all my questions and his crew did great work. My concrete brick wall had many cracks and was also in need of a protective coating from moisture intrusion. Tuck pointing work done and reasonably priced. The crew cleaned up like they were never there! Highly recommended.
T
Tom Horsman3 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
I was moving from out of state and appreciated that Eddie had good communication and was able to get the work done without me being around for most of it. He provided timely progress updates and before/after pictures. His team was efficient in repairing our chimney, tuckpointing walls, and resetting sills. I would recommend SE Masonry Repair.
