Carpet cleaning service · Columbus, OH · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 90 rug cleaningiPosition by Experts Score among all companies we track in this category. · better than 88%
5.0★★★★★216 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$173typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate A Plus Carpet Cleaning five stars based on 216 reviews, noting that the owner responds to every comment. Customers frequently cite punctuality, flexible scheduling, and fair pricing for services including carpet, upholstery, and stain removal. Recurring themes highlight professional communication, efficient work, and effective cleaning results for tough stains and pet accidents. No common criticisms appear in the provided excerpts, as all listed reviews are positive.
Google rating: 5.0 out of 5 from 216 reviews (100% five-star).
Reviews on this page: 216 Google reviews (177 with written comments, 16 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 19, 2026.
Service: Rug Cleaner serving Columbus, Ohio.
Data from Google, last updated November 10, 2026.
Score profile vs other rug cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
A Plus Carpet CleaningRug Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.A Plus Carpet Cleaning: 99/100 on this factor. Category median: 95.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.A Plus Carpet Cleaning: 99/100 on this factor. Category median: 94.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.A Plus Carpet Cleaning: 100/100 on this factor. Category median: 98.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.A Plus Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.A Plus Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 80.–
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Bar = this company · dark tick = category median.
Star ratings
216 Google reviews we collected
5.0of 5
5 stars215100%
4 stars10%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 177 written reviews
100%praise
Praise369100%
Complaints10%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price571%
Reasonable229%
Overpriced00%
Not sure00%
$173-33% vs typical rug cleaning
Middle half of what 5 customers paid ($131–$285) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results10428%
Staff & attitude8924%
Speed & response7320%
Would recommend6618%
Price & value226%
Communication144%
Honesty & trust21%
What customers talk about
We read 177 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He did a great job cleaning our couch it looks amazing.”
“They were able to get me in the very next day, price was very reasonable, and the technician was extremely polite, professional, and efficient.”
“He offered prompt service and was flexible enough to add on some last minute items.”
“Highly recommend Brian for any upholstery/carpet cleaning.”
“My carpet is clean and fresh and it was quick and affordable-stress free.”
“They communicated with me before the appointment too.”
“They are professional, reliable, and go above and beyond to accommodate your needs.”
People customers mention
Brian18 reviews
Max6 reviews
Tyler4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired A Plus Carpet Cleaning for 6 kinds of job. Pick one to see what they paid and said.
KelseyLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Highly recommend Brian for any upholstery/carpet cleaning. I have a white couch with cushions I didn’t think could ever be white again and I was shocked with his result (didn’t get a before picture but they were more brown than white to start). He offered prompt service and was flexible enough to add on some last…
Paid $250–300Reasonable price
Julia6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Service was excellent. Brian was flexible, responsive and did great work. Would highly recommend!
Paid $300–350Reasonable price
Natalie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Punctual, professional, friendly, great service! Will use again! My carpet is clean and fresh and it was quick and affordable-stress free.
Paid $100–150Great price
LauraLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
They were able to get me in the very next day, price was very reasonable, and the technician was extremely polite, professional, and efficient. I would definitely use them again.
Paid $150–200Great price
Laura4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Excellent job! Super friendly and showed up right on time! They communicated with me before the appointment too. My carpets look so nice! Everything from setting up the appointment on short notice to the work done… very professional. Would definitely recommend.
Highly recommend Brian for any upholstery/carpet cleaning. I have a white couch with cushions I didn’t think could ever be white again and I was shocked with his result (didn’t get a before picture but they were more brown than white to start). He offered prompt service and was flexible enough to add on some last minute items. Will plan to use A plus regularly in the future.
Price assessment: Reasonable price
Price: $250–300
Response from the owner · 3 weeks ago
Thank you so much for the wonderful review, Kelsey. We are thrilled Brian was able to bring your couch back to white and that our team could be prompt and flexible with your last minute items. We appreciate the recommendation and look forward to caring for your upholstery and carpets regularly.
Julia Hietter6 reviewsiTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
Service was excellent. Brian was flexible, responsive and did great work. Would highly recommend!
Price assessment: Reasonable price
Price: $300–350
Response from the owner · 2 months ago
Thank you so much, Julia. We’re delighted Brian was flexible, responsive, and did great work. We truly appreciate your recommendation and look forward to serving you again.
Natalie Stanley3 reviewsiTotal number of Google reviews Natalie has written across all businesses on Google Maps, not just this one.
Punctual, professional, friendly, great service! Will use again! My carpet is clean and fresh and it was quick and affordable-stress free.
Price assessment: Great price
Price: $100–150
Response from the owner · 2 months ago
Thank you so much, Natalie! We’re thrilled you found our team punctual, professional, and affordable, and that your carpet is clean and fresh. We look forward to serving you again soon.
Laura BlochLocal Guide · 14 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
They were able to get me in the very next day, price was very reasonable, and the technician was extremely polite, professional, and efficient. I would definitely use them again.
Price assessment: Great price
Price: $150–200
Response from the owner · 3 months ago
Thank you, Laura — we really appreciate your kind words. We're glad we could get you in quickly at a fair price and that our technician made a positive impression. We'll pass your compliments along to the team and look forward to helping you again.
Connor ChildsLocal Guide · 36 reviewsiTotal number of Google reviews Connor has written across all businesses on Google Maps, not just this one.
Highly, highly recommend. Our floors look brand new and our couch has looked gross for years, and looks brand new again! Very happy and satisfied
Price assessment: Great price
Response from the owner · 3 months ago
Thank you so much, Connor. We’re thrilled your floors and couch look brand new again and that you’re very happy and satisfied. We appreciate the high recommendation and look forward to helping with any future cleaning needs.
Laura Gray4 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Excellent job! Super friendly and showed up right on time! They communicated with me before the appointment too. My carpets look so nice! Everything from setting up the appointment on short notice to the work done… very professional. Would definitely recommend.
Price assessment: Great price
Price: $100–150
Response from the owner · 3 months ago
Thank you so much, Laura — we’re thrilled you had a great experience! We’re glad our team was able to accommodate your short-notice request, arrive on time, and leave your carpets looking beautiful. We really appreciate the recommendation and look forward to helping you again whenever you need us.
Debbie1 reviewiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Showed up on time, worked hard on soiled areas & fair pricing!
Response from the owner · 4 months ago
Thank you, Debbie! We're glad our team arrived on time, worked hard on the soiled areas, and that you found our pricing fair. We appreciate your feedback and look forward to serving you again.
Robyn Stewart3 reviewsiTotal number of Google reviews Robyn has written across all businesses on Google Maps, not just this one.
He did a great job cleaning our couch it looks amazing. He was fast but efficient and our couch looks so great.
Response from the owner · 4 months ago
Thank you so much for the kind review, Robyn. We're thrilled the couch looks amazing and that our technician was fast and efficient. It was our pleasure to refresh your furniture. We look forward to helping you again whenever you need another cleaning.
Jessica Hawley5 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Couch sectional cleaned. Friendly, professional, and very clean.
Response from the owner · 4 months ago
Thank you, Jessica — we’re so glad your couch sectional looks great and that our team was friendly, professional, and left everything clean. We appreciate you taking the time to share your experience. Please reach out anytime you need more cleaning or have questions.
Lindy HallLocal Guide · 28 reviewsiTotal number of Google reviews Lindy has written across all businesses on Google Maps, not just this one.
Brian was amazing and very easy to work with. The whole process was easy! Great turnaround time on scheduling and my carpets look great!
Response from the owner · 5 months ago
Thank you, Lindy! We're so glad Brian made the process easy and that your carpets look great. We appreciate you choosing us and your kind words. If you need anything in the future, please reach out.
