Auto repair shop · Palmdale, CA · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%57+13.8Value 14%63+8.9Replies to reviews 7%40+2.8Momentum penalty63−3.7Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#335 of 348 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 4%
4.8★★★★★197 Google reviews · 7 photos
89%five-star reviews
4.33★last 12 monthsiAverage stars on reviews from the last 12 months only.
9.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate A V Smog Center 4.8 out of 5 based on 197 reviews, with the owner responding to 23 percent of feedback. Customers frequently describe the shop as fast, professional, and reasonably priced, noting clear communication and a clean facility for smog checks and general maintenance. However, low-star reviews criticize perceived rudeness, inconsistent pricing, and instances where customers felt overcharged for visible issues or experienced delays in receiving vehicle updates.
Google rating: 4.8 out of 5 from 197 reviews (89% five-star).
Reviews on this page: 197 Google reviews (153 with written comments, 2 with photos).
Owner responses: the business replied to 23% of reviews.
Most recent review: October 6, 2026.
Service: Auto Repair Shop serving Palmdale, California.
Data from Google, last updated November 1, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: replies to reviews.
This companyAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.A V Smog Center and Auto Repair: 76/100 on this factor. Category median: 89.B
76
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.A V Smog Center and Auto Repair: 57/100 on this factor. Category median: 86.C
57
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.A V Smog Center and Auto Repair: 63/100 on this factor. Category median: 100.B
63
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.A V Smog Center and Auto Repair: 63/100 on this factor. Category median: 100.B
63
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.A V Smog Center and Auto Repair: 40/100 on this factor. Category median: 60.C
40
Bar = this company · dark tick = category median.
Star ratings
197 Google reviews we collected
4.8of 5
5 stars17689%
4 stars116%
3 stars21%
2 stars11%
1 star74%
Praise vs complaints
Phrases our text analysis found in 153 written reviews
98%praise
Praise23698%
Complaints62%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
88%fair
Great price338%
Reasonable450%
Overpriced113%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5322%
Speed & response4920%
Quality & results3816%
Price & value3715%
Honesty & trust3213%
Would recommend2711%
Communication62%
What customers talk about
We read 153 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jesse provided friendly, fast service at a good price.”
“First rate service, quick, efficient and honorable.”
“I had an excellent experience at AV Smog Center thanks to Julio!”
“Always professional, kind, and reasonably priced, quality work.”
“Place is a rip off DO NOT GO HERE!”
“If you’re looking for a trustworthy place with great customer care, I highly recommend asking for Julio at AV Smog Center.”
“This smog check place was highly recommended to me by a friend.”
“Julio made the repair of our car quick and stress-free, clearly explaining each step and answering my questions with patience.”
People customers mention
Eddie8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired A V Smog Center and Auto Repair for 8 kinds of job. Pick one to see what they paid and said.
RRacquelLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★
Very rude smuggest attitude ever and to think I was referred by Carmax, if you want to be disrespected then yep Sergio is the one. Learn business etiquette
CCraig9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Great, fast service. Easy to speak with and very helpful. I will definitely be coming back here with another vehicle! Thanks again!
EemLocal Guide · 5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
This smog check place was highly recommended to me by a friend.
Jesse provided friendly, fast service at a good price.
I will return here for my next smog check.
Reasonable price
BBrett7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
I’ve been bringing my cars here for years for all kinds of maintenance. It’s been a positive experience every time!
DDonLocal Guide · 79 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Always a good experience here the guys are cool and the waiting area is always clean.
CCalvinLocal Guide · 51 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
First rate service, quick, efficient and honorable. Julio is an absolute gentleman, and honored a coupon that he didn't have too.
I will be giving them my business from now on, five well earned stars and my thanks and gratitude!
Very rude smuggest attitude ever and to think I was referred by Carmax, if you want to be disrespected then yep Sergio is the one. Learn business etiquette
Response from the owner · 3 weeks ago
Hello, we appreciate the feedback, but I believe you had left a review for the wrong business. We do not have any Sergio here at this location nor our store name affiliated with other store named Sergio.
A
art laboe1 reviewiTotal number of Google reviews art has written across all businesses on Google Maps, not just this one.
This smog check place was highly recommended to me by a friend.
Jesse provided friendly, fast service at a good price.
I will return here for my next smog check.
Price assessment: Reasonable price
Response from the owner · 8 months ago
Thank you for your feedback. We appreciate your business AV smog center. Hopefully we can serve your automotive needs in the future.
B
Brett Hanson7 reviewsiTotal number of Google reviews Brett has written across all businesses on Google Maps, not just this one.
First rate service, quick, efficient and honorable. Julio is an absolute gentleman, and honored a coupon that he didn't have too.
I will be giving them my business from now on, five well earned stars and my thanks and gratitude!
Price assessment: Great price
J
Jahaira AlvarengaLocal Guide · 12 reviewsiTotal number of Google reviews Jahaira has written across all businesses on Google Maps, not just this one.
I had an excellent experience at AV Smog Center thanks to Julio! From the moment I arrived, he was welcoming, professional, and very knowledgeable. Julio made the repair of our car quick and stress-free, clearly explaining each step and answering my questions with patience.
What stood out the most was his customer service he treated me with respect, worked efficiently, and made sure I felt comfortable the entire time. The facility was clean, organized, and the service was faster than I expected.
If you’re looking for a trustworthy place with great customer care, I highly recommend asking for Julio at AV Smog Center. He truly goes above and beyond!
E
Ederlyn Silveo4 reviewsiTotal number of Google reviews Ederlyn has written across all businesses on Google Maps, not just this one.
