Landscaper · Newport News, VA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%73+17.7Value 14%90+12.7Replies to reviews 7%100+7.1Craft & service penalty99−0.1Momentum penalty82−1.8Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 20 landscape architectsiPosition by Experts Score among all companies we track in this category. · better than 21%
4.8★★★★★68 Google reviews · 24 photos
94%five-star reviews
4.72★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite punctuality, professional conduct, and responsive communication as key aspects of the service. Reviews highlight quality work on sod installation, aeration, fertilizing, leaf cleanup, and routine maintenance, often noting fair pricing and attention to detail. However, some lower-rated experiences mention scheduling conflicts with severe weather that damaged recent work and missed appointments for design consultations. The owner actively addresses these concerns, replying to every review to manage expectations and resolve issues.
Google rating: 4.8 out of 5 from 68 reviews (94% five-star).
Reviews on this page: 68 Google reviews (60 with written comments, 6 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: reliability.
A.X. LandscapingLandscape Architects median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.A.X. Landscaping: 81/100 on this factor. Category median: 91.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.A.X. Landscaping: 73/100 on this factor. Category median: 89.B
73
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.A.X. Landscaping: 99/100 on this factor. Category median: 97.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.A.X. Landscaping: 90/100 on this factor. Category median: 93.A
90
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.A.X. Landscaping: 82/100 on this factor. Category median: 100.A
82
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.A.X. Landscaping: 100/100 on this factor. Category median: 74.A
100
Bar = this company · dark tick = category median.
Star ratings
68 Google reviews we collected
4.8of 5
5 stars6494%
4 stars11%
3 stars11%
2 stars00%
1 star23%
Praise vs complaints
Phrases our text analysis found in 60 written reviews
99%praise
Praise13599%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price735%
Reasonable1260%
Overpriced15%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3929%
Staff & attitude2720%
Speed & response2115%
Price & value1612%
Would recommend1612%
Honesty & trust1310%
Communication43%
What customers talk about
We read 60 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Landscaping did an excellent job in aerating and reseeding our home.”
“Adam was patient, persistent, responsive, and willing to work with us as our vision for the project changed along the way.”
“They came did the quote gave a great price and knocked the work out quickly and efficiently.”
“Professional, kind, quality work and reasonable prices.”
“Landscaping for their flexibility, persistence, and hard work, and we would confidently recommend them to others.”
“Adam has a genuinely hardworking young man on his team, and Zeke deserves recognition for the effort he put into our project.”
“They were professional, I had a minor issue due to the weather so we had to reschedule due and they communicate, made me a priority, and provided good service.”
People customers mention
Adam9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired A.X. Landscaping for 8 kinds of job. Pick one to see what they paid and said.
Claire3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
AX did sod for our back yard, they did it properly with soil and fertilizer under the sod. They seeded areas which may have been uprooted by equipment. They did a great job.
Great priceGrass seedingLandscape installations
John2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I would like to state that A.X. Landscaping did an excellent job in aerating and reseeding our home. I would definingly recommend them to anyone. Thanks
Jamal10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
They came did the quote gave a great price and knocked the work out quickly and efficiently. Very smooth process from start to finish. Glad I found them!
Rebecca9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Wow, just wow! THANK YOU to A.X. Landscaping for taking a dull, weedy 1/4 of my back yard, and turn it into beautiful parkland. A.X. Landscaping is my go-to group. Adam, the owner is great to work with. He listens attentively and is responsive. His team of young men is hard working, friendly, and respectful. The…
CarolLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
This is a wonderful company. Very responsive, friendly, and reliable customer service. They went above and beyond when we hired them to trim my mom's shrubs. They took care of some awful looking weeds that I had not had a chance to get to. They made a horrible bed look much better. They are also doing a great job…
Great priceGardening servicesLawn care
Mary4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
I am well pleased with the service that AX Landscaping has provided for me. They are efficient, well equipped and skilled.
AX did sod for our back yard, they did it properly with soil and fertilizer under the sod. They seeded areas which may have been uprooted by equipment. They did a great job.
Price assessment: Great price
Services: Grass seeding, Landscape installations
Response from the owner · 5 days ago
Thank you for the positive review! I look forward to doing business with you in the future.
John Lau2 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
I would like to state that A.X. Landscaping did an excellent job in aerating and reseeding our home. I would definingly recommend them to anyone. Thanks
Response from the owner · 2 weeks ago
Thank you so much for the review, John. We are thrilled the aeration and reseeding met your expectations and truly appreciate your recommendation.
Denise1 reviewiTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
Thank you, Denise! We appreciate your kind words and are delighted you received excellent service. Your feedback means a lot and helps our team stay motivated. We look forward to serving you again.
Tim Wertheimer12 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
I posted a review saying how much I liked them but have to, unfortunately, retract that rating. I had them come aerate, fertilize and seed my entire yard and they did it on the morning of a day that we had 3+” of rain fall. All the weather channels were warning of this event and they did my yard first moving before his more established clients. My whole yard got washed out and I will have to relevel it and Adam was not willing to discount his original estimate or come back and do it again even though he told me directly if the weather we were expecting. I paid $1,400 plus for his service and he wants to charge me the same amount to do it again. I have hired another company for $400 less who will actually put compost on top of their job when finished and agreed to do a minimal charge if the weather does not cooperate. I have been using AX landscaping for years now to do this service and also take care of the lawn when I am away on vacation but would not use them again !
Price assessment: Overpriced
Services: Grass seeding, Lawn landscaping
Response from the owner · Edited 2 weeks ago
Hi Tim, I’m sorry to hear that you’ve decided not to use our services again. However, I do want to clarify a few points, as this review does not accurately reflect what occurred.
We did complete the aeration and seeding service prior to the rain. Unfortunately, the rain washed away some of the seed and soil from the grading work that had been completed by you prior to us performing our portion of the project. As we explained when you reached out, weather conditions are outside of our control.
That being said, we offered to come back and reseed the affected areas at our cost, rather than charging the same price for the original service, as a gesture of good faith and to help resolve the situation.
We always strive to do quality work and take care of our customers, and we’re disappointed that we weren’t able to meet your expectations in this situation.
Mason Burnette5 reviewsiTotal number of Google reviews Mason has written across all businesses on Google Maps, not just this one.
They came did the quote gave a great price and knocked the work out quickly and efficiently. Very smooth process from start to finish. Glad I found them!
Price assessment: Reasonable price
Services: Walkway landscaping, Lawn landscaping
Response from the owner · 2 months ago
Thank you, Jamal — we really appreciate your kind words. We're thrilled the quote, price, and quick, efficient work made the process smooth from start to finish. It was a pleasure working with you, and we’re glad you found us. Please don’t hesitate to reach out if you need anything else.
Leo LunaLocal Guide · 12 reviewsiTotal number of Google reviews Leo has written across all businesses on Google Maps, not just this one.
We had a great experience working with Adam and the A.X. Landscaping team. Adam was patient, persistent, responsive, and willing to work with us as our vision for the project changed along the way. He helped us navigate the different decisions and made sure the finished project came together the way we wanted.
The entire crew worked hard, but we especially want to recognize Zeke. Every time we checked on the progress, he was actively working, never standing around, and consistently handled the hardest and dirtiest parts of the job. At one point, we gave the crew Red Bulls while they were unloading mulch, and Zeke was the only one who didn’t immediately open his. He put it aside and went straight back to shoveling. That small moment perfectly demonstrated his work ethic and dedication.
Adam has a genuinely hardworking young man on his team, and Zeke deserves recognition for the effort he put into our project. We appreciate everyone at A.X. Landscaping for their flexibility, persistence, and hard work, and we would confidently recommend them to others.
Thank you, Leo, for your thoughtful review and for recognizing Adam and the A.X. Landscaping team. We’re thrilled Adam’s patience and guidance helped bring your vision to life and that Zeke’s dedication and hard work stood out. We’ll be sure to pass your kind words along to the crew. We appreciate the recommendation and look forward to helping with any future projects.
Keno King17 reviewsiTotal number of Google reviews Keno has written across all businesses on Google Maps, not just this one.
Thank you for the great review, Keno. We’re glad you found our team honest, responsive, and delivering quality work at fair prices. We appreciate your trust and look forward to serving you again.
Taylor Rudolph5 reviewsiTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
They were right on time and efficient. Great communication too.
Response from the owner · 4 months ago
Thanks for the great review, Taylor. We're happy to hear our team was on time, efficient, and communicated well. We appreciate your feedback and look forward to helping you again.
Rebecca Wheeler9 reviewsiTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
Wow, just wow! THANK YOU to A.X. Landscaping for taking a dull, weedy 1/4 of my back yard, and turn it into beautiful parkland. A.X. Landscaping is my go-to group. Adam, the owner is great to work with. He listens attentively and is responsive. His team of young men is hard working, friendly, and respectful. The foreman Aidan is fantastic — he is collaborative and worked with me very creatively on in-the-moment design work on modifying hosta placement. Around the time they were finishing, I texted Adam with an idea for the next job. He’s already come over and we are on the way. I LOVE THIS COMPANY, Adam, Aiden, and all the guys. Thank you, thank you!
Response from the owner · 5 months ago
Rebecca, thank you so much for the glowing review and for trusting A.X. Landscaping with your yard. We're thrilled Adam, Aidan, and the crew turned that corner into parkland and that our team was responsive, hardworking, and creative with placement decisions. We're excited to get started on the next job and would love to see any before-and-after photos you share. Your feedback means the world to our whole team.
