iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#39 of 64 security system installersiPosition by Experts Score among all companies we track in this category. · better than 40%
4.7★★★★★84 Google reviews · 14 photos
87%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$70typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise A1 Lock and Security for rapid response times, professional demeanor, and affordable rates for services like car unlocking and key fob programming. The business maintains a 4.7/5 rating from 84 reviews, with the owner responding to every review. While most feedback highlights efficient on-site assistance, some lower-rated comments note that emergency pricing exceeded expectations or that the phone line was unreachable despite advertised 24-hour availability.
Google rating: 4.7 out of 5 from 84 reviews (87% five-star).
Reviews on this page: 84 Google reviews (59 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 19, 2026.
Service: Security System Installer serving Conway, Arkansas.
Data from Google, last updated October 26, 2026.
Score profile vs other security system installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
A1 lock and securitySecurity System Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.A1 lock and security: 81/100 on this factor. Category median: 91.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.A1 lock and security: 86/100 on this factor. Category median: 91.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.A1 lock and security: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.A1 lock and security: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.A1 lock and security: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.A1 lock and security: 100/100 on this factor. Category median: 49.A
100
Bar = this company · dark tick = category median.
Star ratings
84 Google reviews we collected
4.7of 5
5 stars7387%
4 stars45%
3 stars34%
2 stars11%
1 star34%
Praise vs complaints
Phrases our text analysis found in 59 written reviews
96%praise
Praise10896%
Complaints54%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price660%
Reasonable440%
Overpriced00%
Not sure00%
$70-47% vs typical security system installers
Middle half of what 8 customers paid ($45–$100) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response3632%
Staff & attitude2522%
Would recommend2018%
Price & value1614%
Quality & results109%
Honesty & trust54%
Communication11%
What customers talk about
We read 59 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Lost my car key fob on a trip and Anthony @ AI came out immediately with new key fob and programmed it on site.”
“These guys are fast, professional and affordable so give them a try”
“I would definitely recommend him 10 out of 10 to anyone i need of help”
“Outstanding job great gentleman very reasonable price in and done in less then thirty mins please everyone give the fine gentleman a call when you nee…”
“Anthony was great he unlock three locks on my trailer lickety-split and did not overcharge me even though I was traveling and stranded.”
“Love this guy, he's hard working g and does a great job.”
“It’s rare to find a team that combines skill, speed, and genuine kindness so well.”
People customers mention
Anthony3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired A1 lock and security for 5 kinds of job. Pick one to see what they paid and said.
Gary4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Outstanding job great gentleman very reasonable price in and done in less then thirty mins please everyone give the fine gentleman a call when you need a car rekeyed or and other key service
Paid $1–50Great priceLock rekeying
Lisa4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Lost my car key fob on a trip and Anthony @ AI came out immediately with new key fob and programmed it on site. Key fob had electric start and Anthony had fob for my car. He cut some keys for me that were lost and I am very happy customer!
Debbie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Anthony was so professional and got to my car in about 10 minutes! Will definitely call them again. Happy customer! Made it to 74 and NEVER locked my purse in my car. My key fob was in there and it will beep if Itry to lock it if fob is near the door. It was on front seat while I loaded groceries. Should…
Paid $40–60Reasonable priceCar lockouts
Michele4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I locked my keys in my van and my phone and it was running he was here and gone in less than 30 minutes Great service
Outstanding job great gentleman very reasonable price in and done in less then thirty mins please everyone give the fine gentleman a call when you need a car rekeyed or and other key service
Price assessment: Great price
Price: $1–50
Services: Lock rekeying
Response from the owner · 6 days ago
Thank you very much for the review
Lisa Turley4 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Lost my car key fob on a trip and Anthony @ AI came out immediately with new key fob and programmed it on site. Key fob had electric start and Anthony had fob for my car. He cut some keys for me that were lost and I am very happy customer!
Price assessment: Reasonable price
Price: $150–200
Services: Car key copying, Building key copying
Response from the owner · 2 weeks ago
Tha k you very much for the review
Sharaz Rhodes4 reviewsiTotal number of Google reviews Sharaz has written across all businesses on Google Maps, not just this one.
Guy was amazing! Arrived super fast programmed my old key and gave me a new one fast. Had a fuse out and he helped me figure that out and cut a house key for me for free!! 100/10 recommend!!!
Response from the owner · 3 weeks ago
Thank you very much for the review
William Gleason3 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Love this guy, he's hard working g and does a great job. He went above and beyond and he was able to tremendously. I would definitely recommend him 10 out of 10 to anyone i need of help
Response from the owner · a month ago
Thank you very much for the review
Daniel Davis3 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Very polite on phone and in person. They were quick and even told me to check with insurance to see if reimbursement was possible. 10/10 would recommend
Services: Car lockouts
Response from the owner · a month ago
Thank you for the great review
Brett Helms4 reviewsiTotal number of Google reviews Brett has written across all businesses on Google Maps, not just this one.
Anthony was so professional and got to my car in about 10 minutes! Will definitely call them again. Happy customer! Made it to 74 and NEVER locked my purse in my car. My key fob was in there and it will beep if Itry to lock it if fob is near the door. It was on front seat while I loaded groceries. Should not have locked! . Cell phone in purse as well. Did not have one persons phone number memorized!!! Kroger worker gave me the number to call and service desk girls helped me as well! So thankful!!! My groceries stayed cold! That is how fast the service was! 👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻