Auto glass repair service · Des Plaines, IL · reviewed since 2026
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%98+30.2Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 48 auto glass repairiPosition by Experts Score among all companies we track in this category. · better than 89%
5.0★★★★★63 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently highlight the company's fast response times, often completing windshield and glass replacements within 24 hours or on the same day. Reviewers note competitive pricing and the convenience of mobile services performed at homes or work locations. Technicians are described as professional, with clear communication regarding repairs and camera recalibrations. The business also demonstrates flexibility by sourcing hard-to-find parts and accommodating weekend appointments when other providers were unavailable.
Google rating: 5.0 out of 5 from 63 reviews (100% five-star).
Reviews on this page: 63 Google reviews (62 with written comments, 33 with photos).
Owner responses: the business replied to 67% of reviews.
Most recent review: October 19, 2026.
Service: Auto Glass Repair serving Des Plaines, Illinois.
Data from Google, last updated October 25, 2026.
Score profile vs other auto glass repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
A1 shield auto glassAuto Glass Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.A1 shield auto glass: 99/100 on this factor. Category median: 91.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.A1 shield auto glass: 98/100 on this factor. Category median: 90.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.A1 shield auto glass: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 55.–
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Bar = this company · dark tick = category median.
Star ratings
63 Google reviews we collected
5.0of 5
5 stars63100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 62 written reviews
99%praise
Praise15699%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response3925%
Would recommend2918%
Price & value2717%
Quality & results2315%
Staff & attitude2315%
Communication117%
Honesty & trust64%
What customers talk about
We read 62 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They replaced the front windshield on my 2024 Toyota RAV4 quickly and professionally.”
“I will definitely recommend him to my friends and use his services in the future, if needed.”
“I called around to 8 different places and they were by far the most competitive price and came straight to me.”
“Great-quality service at a reasonable price on my street.”
“From the beginning, he was extremely kind, professional, and easy to work with.”
“And most importantly the job was super well done and he communicated to me all the directions I need to follow after.”
“He took the time to look over the issues with my car, explained what needed to be done, and was very honest about the repairs and pricing.”
People customers mention
Sebastian5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
mohammed3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Exceptional service from A1 Windshield! They replaced the front windshield on my 2024 Toyota RAV4 quickly and professionally. The fit is perfect, the sensor/camera recalibration was handled smoothly, and the vehicle was returned spotless. Highly recommend them for fast, high-quality work!"
Artur6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great and reliable service. The best price on the market as well. He was the only one that was able to come on Saturday and only few hours after my initial contact. I tried few companies prior and they either were close on Saturday or did not call me back. He also took an extra effort to go all the way to Indiana to…
Dana3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The service was amazing and fast. I smashed my windshield overnight and the next morning he was there and replacing it. I have to say, the customer service was exceptional, and the deals, you can’t beat them anywhere else. Best prices, fast service, and I wasn’t even present when he did it.
Eddie7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I had a very pleasant with Sevastian. First off, the response time was quick and efficient.
He was flexible on his time and location to meet.
And most importantly the job was super well done and he communicated to me all the directions I need to follow after. Im so happy and thankful.. this is the man for the job!!
Mark2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I changed my windshield on my car with him and he did really good it's a cheap price he's good on what he's doing
Rita2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I highly recommend him for anyone who needs roof repair or other work done on their car. From the beginning, he was extremely kind, professional, and easy to work with. He took the time to look over the issues with my car, explained what needed to be done, and was very honest about the repairs and pricing. 10/10
Exceptional service from A1 Windshield! They replaced the front windshield on my 2024 Toyota RAV4 quickly and professionally. The fit is perfect, the sensor/camera recalibration was handled smoothly, and the vehicle was returned spotless. Highly recommend them for fast, high-quality work!"
Response from the owner · 4 days ago
Thank you sir for nice comment!
Artur6 reviewsiTotal number of Google reviews Artur has written across all businesses on Google Maps, not just this one.
Great and reliable service. The best price on the market as well. He was the only one that was able to come on Saturday and only few hours after my initial contact. I tried few companies prior and they either were close on Saturday or did not call me back. He also took an extra effort to go all the way to Indiana to pick up the glass I needed, since it was not available in two other locations locally. I will definitely recommend him to my friends and use his services in the future, if needed.
Response from the owner · a week ago
We very appreciate for those nice words and always leave customer happy and safe back to the road
Dana Sullivan3 reviewsiTotal number of Google reviews Dana has written across all businesses on Google Maps, not just this one.
The service was amazing and fast. I smashed my windshield overnight and the next morning he was there and replacing it. I have to say, the customer service was exceptional, and the deals, you can’t beat them anywhere else. Best prices, fast service, and I wasn’t even present when he did it.
Response from the owner · 2 weeks ago
We very appreciate for the nice comment
Eddie V7 reviewsiTotal number of Google reviews Eddie has written across all businesses on Google Maps, not just this one.
I had a very pleasant with Sevastian. First off, the response time was quick and efficient.
He was flexible on his time and location to meet.
And most importantly the job was super well done and he communicated to me all the directions I need to follow after. Im so happy and thankful.. this is the man for the job!!
Response from the owner · 2 weeks ago
We very appreciate your nice comment
Vangelis Kostantinidis1 reviewiTotal number of Google reviews Vangelis has written across all businesses on Google Maps, not just this one.
I highly recommend him for anyone who needs roof repair or other work done on their car. From the beginning, he was extremely kind, professional, and easy to work with. He took the time to look over the issues with my car, explained what needed to be done, and was very honest about the repairs and pricing. 10/10
Response from the owner · 3 weeks ago
We very appreciate those nice words you write it and always left customer fully happy
