How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%76+18.4Value 14%94+13.3Replies to reviews 7%98+6.9Craft & service penalty83−1.7Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCOREAAA Appliance Service Center
Elgin, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #47Position by Experts Score among all companies we track in this category. of 70 appliance repair · 4.8★ from 2,949 Google reviews
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Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired AAA Appliance Service Center for 8 kinds of job.
AAA Appliance Service Center for refrigerator/freezer repair
Clear ✕All 355 Google reviews tagged “Refrigerator/freezer repair”
Communications from AAA Home Office were outstanding. From the initial conversation to the installation day, AAA service agent and technician were thorough and on time. The tech even cleaned up after he finished the repairs. I was so Impressed that I shared my great experience with several of my friends. Thank you AAA Appliance Service Center.
After reporting our freezer issue to Frigidaire, we were contacted by AAA Appliance. Everyone we dealt with was friendly and helpful. They ordered the necessary part (covered under warranty - so no charge) and installed it quickly. We were very pleased with the service and would highly recommend AAA.
Every single person I spoke to at AAA was helpful, kind, and professional. Shout out to Isaac specifically. Now we have a brand new refrigerator again - Highly, highly recommend!
Everyone was so nice from my first phone conversation with this company through the repair visit. Joe was kind and friendly and explained everything to me. I will definitely use this company again!
Came out quickly, identified my problem, the tech couldn’t have been nicer. Very good on communication after ordering a part that was required.
Cate was great to work with, communication was clear and he took care of our issue. Thank you so much!
Amazing support, very knowledgeable and timely. Will work with them again every time!
Great communication throughout the whole process. Tech was in, diagnosed, fixed the fridge and was out in no time. Knowledgeable as well. Will keep for reference.
Arrived on time and did repair
Great service Great communication
My fridge still does not work and I have asked for them to send a technician back to me. I was simply told that I should reach out to the warranty provider.
We had a great experience. Communication of timing from the start was wonderful the day before our appointment. The Tech was on time, identified the problem quickly, and was able to make the repair the same day.
I bought a fridge and when it arrived the water line to the water filter was broken. AAA Appliance Service Center was able to fix the issue. They were very professional and knowledgable.
Great technician, efficient service.
Great service. Had an issue with freezer door alignment and repair was complete in about 30min
I was directed to AAA Appliance Service Center through my refrigerator maker's support line and I am glad that I was. They were able to send out a technician the next day and he had the issue identified in around 30 minutes. By the end of the week, they had the part and completed the repair. They also kept me…
AAA Appliance Service representative are always knowledgeable and very friendly. I have not had any negative experience with AAA, and sadly, I do contact them quite often. The technicians are on time and courteous. Our extended warranty is most certainly appreciated and therefore we do not need to pay for trip charges nor parts. Thank you for all you do.
It was a great experience to work with AAA Appliance Service Center - from scheduling to the repair!
We were very happy with AAA. Ryan S diagnosed the problem quickly on our LG washing machine. They ordered the needed part and installed within the week so we were only without a washing machine for less than one week. We would definitely recommend AAA for appliance repairs.This is the 3rd time we have had them out to repair appliances in our home.
Wonderful prompt service. Highly recommend.
Repaired very quickly. Was under warranty. No charge. Great service
Quick and effective service to replace a part due to a refrigerator recall. No cost to us.
Replaced part and repaired refrigerator via extended warranty. Quick, clean, and courteous.
repair new Ice dispenser. under full warranty
The gentleman was very nice and professional and prompt. He was knowledgeable about my appliance and went above and beyond to ensure I was satisfied with his work.
Our Galanz fridge had a recall. This was the company sent to replace the part for us. They were able to quickly schedule the appt, and the repair man was in and out in no time. Very polite.
John is knowledgeable and a friendly service tech. He fixed the evaporator fan that wasn't working and hopefully that does the trick. He was in and out within about an hour. The new refrigerators in general do not last like the ones from the 60's, 70's and 80's. They seem to have issues way too soon, as I bought…
They have always given excellent service!
Service was done quickly and tech Deon was very professional.
I booked the service with the expectation that service would occur in a timely manner and be done well. Service tech arrived ahead of schedule, demonstrated knowledge of the product, corrected the problem and no issues since. Thank you.
Deon was very professional and knowledgeable. Figured out what was wrong with our Refrigerator and had parts to repair quickly. High recommend AAA for refrigerator repair.
This is a fraudulent company. Do not work with them no matter what you need fixed, do not let their technicians in your home. I had a refrigerator that needed fixing. I was connected with AAA via my warranty. The 1st time the technician Issac came to my home was a complete waste of time and could have been a zoom…
I will leave a one star because I can’t pick no stars. I will preface by saying that I understand AAA was not responsible for my 4 month old refrigerator going out. However, 22 days without a refrigerator… Well need I say more. AAA was referred to me through our warranty with Frigidaire. Initial discussion to…
The ice-maker in our refrigerator had stopped working. It took one day to diagnose the problem, a day or two for the part to arrive, and the technician was back. He installed it in a few minutes and we had ice in an hour. Great Job AAA Appliance.
Prompt and professional service.
AAA Appliance was so great in everything they did to get me back up in my feet with my crapped out Fisher Packel Fridge. Rob who is the expert tech for this type appliance knew exactly what it needed. Sent for the parts, parts came in on time and Rob replaced them. We are now good to go! Kudos to Rob, and the entire…
Terrible service with the repair process. They came and put some epoxy and a duct tape on the new inner liner crack of my new fridge. I called agent and voiced my concerns. I was told that's the best they can do. Complained to the manufacturer. They rescheduled for another appointment that later that day after 3…
New fridgedare refrigerator 8weeks old Had a defective part. It took awhile to get the part . The repair man was great!! I would use aaa again
Deon was so kind professional quick and knowledgeable! Had nice conversation while fixing my fridge too, which made it less awkward haha. He did an amazing job and cleaned up too. Thanks Deon!!!!!!
Pete S. was my service tech that, after a couple of bumps in the road to get my door replaced on a newly purchased French-door refrigerator, finally accomplished the task. He was professional, made me feel he’d competently get the job done. Pete was pleasant and I was very pleased with this experience.…
The technician arrived in time, knew exactly what he was doing, was professional, kind and thorough!! Not all technicians are like this - we have had several from other companies who were late, incompetent, or rude!
Daniel the service technician from AAA appliance was polite and professional He ordered a part for my refrigerator and it arrived quickly and he was able to install the part quickly as well. I would recommend AAA and Daniel to anyone
Muito bom trabalho. Rápido e eficiente! Recomendo!
AAA Appliance was assigned to me by Frigidaire for a fixed price repair. They provided a text and route map shortly before arrival and were courteous and knowledgeable. Two trips were needed, first to see what parts were needed and second to install the ordered parts. Both were done in a timely and friendly manner. Great experience!
I booked them through the Frigidaire online booking. I got charged through Frigidaire and was told I wouldn’t have to pay for service from this company. They then charged me $175 because “there is no serial number on the freezer” and claimed they wouldn’t get paid by Frigidaire. The model number and serial number is…
I had a very disappointing experience with AAA Appliances regarding a refrigerator repair. I was given an estimate for the repair and later called to schedule the work. During that call, I was told the estimate was being increased by $188 because their employee had forgotten to include a second technician that…
Excellent communication. They fully serviced my refrigerator.
Didn't Fix nothing and kept had the same issue they said they will call me but never did I end up calling them and fixing my own issue.
Squeezed us in last minute. In and out with repaired fridge in less than 30 minutes. THANK YOU!!!
Very professional!
We had a problem with our new freezer door not sealing properly and the door catching on the basket when opening it up. Peter came to the rescue and had it fixed quickly. I will nowAAA Appliance Service as my choice in the future for all my appliance repairs. Thank you Peter.
Awesome customer service!
Definitely took a while to get the replacement part, but I was informed the entire process, the technician was knowledgeable and professional. I have no issue recommending AAA. Total repair covered by insurance.
Excellent service
Easy to schedule. Very thorough and responsive.
Deon was very professional and answered all my questions throughly.
Joe was respectful, on time and efficient.
Fixed my refrigerator in less than 15 minutes! Very knowledgeable!
We just had an LG refrigerator repaired under warranty by AAA Appliance and the technician was very friendly, knowledgeable, and quick! The craft ice maker was replaced, he provided instructions on what to expect next, and answered a couple of questions for us. It was a great experience and if any other appliances…
Very happy with their service. They ordered and got the parts within a few days. They keep you informed by email and text messages. Refrigerator was still under warranty.
My AAA Appliance experience was excellent!! Exceptional customer service. They communicated with me every step of the way. My repairman Joe O. was prompt, courteous and, respectful of my property. I was very pleased. Thank you AAA and Home Depot.
The tech from AAA was so helpful and amazing. Even through a frustratingly terrible experience with Cinch Home Warranty. Thanks for the help and making the situation better!
AAA was contracted by Frigidaire warranty and Daniel came to do the servicing. Great job Daniel, he replaced necessary parts and got our frigidator up and running! Daniel was pleasant and talked me through the issues and repairs he completed.
AAA showed up on time and provided answers to any questions. Dion was polite and very thorough. 5 stars!
My 3 year old refrigerator stopped working. AAA came out and diagnosed the issue as main controller. The technician. John L was great. Part order and replace working great now
Many thanks to the service team that reacted quickly and got a technician to our home to deal with a freezer that unexpectedly gave up.
Excellent service. Thank you.
John L. did a very good job;problem diagnosed and solved. Very efficient and nice to talk with.
Ryan did a great job of diagnosing and quickly repairing our classic SubZero Refrigerator/Freezer. Thank you!
They were awesome. Kept in contact with me and quick to install parts when they came in. Deon was very professional
John repaired a leak in the hose connected to the ice maker. He was professional, friendly, and efficient—I really appreciated his work.
My Frigidaire freezer broke down after 3 yrs, so I called the company for service. They contacted their preferred vendor, AAA APPLIANCE to service it. AAA sent out one of their technicians (Dion) who was very personable & skilled. A new compressor needed to be ordered after the initial appointment but AAA quickly…
AAA Appliance Service center came an assessed my refrigerator issues. Due a long ongoing problem, my warranty company has decided to contact the manufacturer going forward. Although AAA did not perform the repairs, they diagnosed the problem immediately, met the appointment time and were very courteous and…
Fast and friendly
David knew exactly what was needed. Will definitely recommend them. I have now had Steven look at my 20 yr old washer. Unfortunately parts are no longer available. He was very knowledgeable and polite. I recommend them to everyone.
Our experience with AAA was great. They were very communicative, and the technician arrived as scheduled. He was able to repair our ice machine in less than 30 minutes.
This couldn't have been easier. It was easy to set up an appointment. Pete was excellent to deal with very knowledgeable and friendly. A great experience!
Deon did a wonderful job servicing my new fridge. He was knowledeable, efficient, courteous and patient. I would recommend AAA APPLIANCE.
On time. Great service with Daniele
The service technician was phenomenal. He had to come back twice only because the call center needs to take the time to listen to the customer and send the right parts for the right make and model refrigerator. But the technician took photos the first time and knew exactly what was needed and had it all shipped.…
Amazing company!!! Great communication!! Took the tech 5 whole minutes from start to finish to instal the new ice maker. Great company!!!
Quickly isolated the issue - had the part on the truck - installed in minutes
Great service. fast and quick to arrive and fix the issue. Will be using again.
Professional, efficient, and friendly!
AAA Appliance did a great job of repairing our ice maker. Another company wanted to charge us $2000 and AAA charged $195. We are extremely happy with AAA!! Highly recommend them! We feel like we can trust them to get the job done at a fair price.
We called AAA Appliance Services for our dishwasher and refrigerator. The dishwasher needed $600 worth of parts and repairs, so the technician Rob agreed with us to purchase a new machine. The technician repaired the refrigerator. Our condenser was clogged and Rob cleaned it up and it works great. This is the second…
Fast and great repairs to a aging refrigerator freezer.
Both techs i had at my house were friendly and quick with diagnosing and fixing the issues.
My mom, Sherry and I were very happy with Ryan's S. service. He had waited 25 minutes for approval on a part however he replaced and resolved the problem in 2 minutes. Ryan was professional, friendly and efficient. Sherry Tewari & Anita Rothman
AAA Appliance Service Center did a great job! The technician was very experienced, and he immediately knew what the issue was because he had seen it many times before. In fact, he was able to fix in a few minutes what the actual appliance store couldn’t fix during multiple visits!
We recently had two True dual units repaired and AAA was clean and very professional. They came in, made the repairs in a timely manor and even explained everything as they were fixing them. This is a great company and I will be using them in the future.
My technician, Rob S, was fantastic! He was knowledgable about the issue with my Samsung Fridge (ice maker) and I felt very confident with what he was saying. He patiently listened while I vented my frustrations with the warranty company. Even when I had to raise my voice with them he didn’t flinch. He remained…
Repaired my ice maker. Good communication, on time professional.
Absolutely great tech and customer service!
Friendly and knowledgeable service people, great communication, easy to make appointments with quick options
Great service and very friendly! The only issue I had was that there was never an update to the time he was coming until 30 minutes beforehand. Would have appreciated more updates on that just so I could plan my day but other than that very happy!
I'd love to leave a review, but it’s still not functioning properly.
Deon D was great. he friendly and explained what he replacing and he was working on the Refrigerator. My only complaint is that they should have the parts instead of having to wait an extra week to get them replaced
Very professional and excellent service
The tech wasn’t amazing he explained everything on my refrigerator and gave me the price to repair right away. Thank you for the excellent service
Received new refrigerator freezer. Installers couldn’t resolve door indicator light sensor issues. Deon did a ran full diagnostics and made repair. I told him I’d rate him a ‘20’, though Google limits me to 5 stars! Very satisfied with Deon and AAA Appliance sevice
Deon was excellent. He explained what he needed to do and then did it. Very courteous and professional! Cleaned up work area and removed packing materials when he left. He said to be sure to notify if anything was not working properly.
This company is so 👍
Daniel was very good, he explained exactly what he was doing and completed both jobs. Everything went perfectly he did a wonderful job! Excellent service technician
Peter was excellent. Very knowledgeable and friendly. AAA also very communicative. Both did great work!
Excellent service, on time, knew what he was doing !!
these guys were great did some warranty work on fridge. Dion D was great
This is one of the best companies to deal with. They are very professional yet also very personable. I had a refrigerator water leak that needed immediate attention and they scheduled me in right away. My kudos to all the staff in the main office. AAA Appliance kept me well informed throughout the process. Cisco is…
covered by warranty, John came in and made sure that my refrigerator stopped buzzing. Grateful for the great warranty coverage and for the easy to schedule top notch service.
Fixed out fridge. Very kind!
The service was excellent because the repairman was courteous and efficient. He completed my repair under the warranty.
The AAA service technician (Rob) did an amazing job getting my GE Refrigerator working properly again. I previously had it serviced by another appliance repair company but they only made the problem worse. After contacting AAA they sent Rob to diagnose the problem and offer a solution. New replacement parts were…
We were very happy with the service we received from AAA Appliance Service. Deon was professional and very knowledgeable. He diagnosed our problem quickly and repaired the refrigerator right after the parts were received. We would definitely recommend AAA.
The repair man was skilled, respectful and did a great job!
They were very nice, repaired quickly, answered all my questions!
The team was helpful and responsive. They had to come back twice due and were wonderful. We were working with a third party warranty company, which was awful, and they were patient and diligent to make sure everything was covered.
When I had a refrigerator emergency, AAA Appliance was the only appliance repair place that answered their phone and kind enough to send someone right away. The tech, Ryan did a great job. He stopped the water pouring from the filter housing and diagnosed the problem I’d been having with water not working. He was…
I was very happy with the service I received. The repair tech arrived within the window he said he would and also gave me a 30 minute heads up before he arrived. He quickly found out what the problem was with the fridge and had a replacement part in his truck. The repair was finished and the fridge was running again…
My wife and I have an extended warranty on our Frigidaire Gallery refrigerator. The initial one that we purchased was such a lemon that the dealer agreed to replace it with a new one. The replacement one is okay, but still had issues with the ice maker. Your service techs were prompt and provided good service.…
The tech was wonderful. He explained the issue to me. Phase 1 is good. I’m anticipating that phase two will be as good.
The technician came to repair our refrigerator It had a bad evaporator fan. John had a trainer with him and doing a very professional job in showing him the job. I have always used AAA appliance to repair my appliances
Just had my fridge serviced and the tech was fast and professional. Great service and communication. I would recommend Daniel as your service tech.
Very happy with the service and technicians. Friendly, helpful and go the extra for you.
Fast and affordable! Able to get a technician the same day and he was able to fix our LG refrigerator without ordering parts!
Pete was great and explained everything we needed to get done to repair our new refrigerator. The repair was covered under the manufacturer ‘s warranty.
3rd time im using this company for appliance repair. Very explanatory, polite, respectful of property and efficient. Hope im not in need of anything repair for a while but this the company i will be using.
Joe was very understanding, sincere and knowledgeable. Always here on time and very friendly.
Daniel from AAA was great, friendly and full of knowledge on our appliance and even the others in our kitchen & he shared me with great tips and advice
Technician (John) was very professional and explained everything. We were very happy with the service!
Excellent service, the technician was knowledgeable and resolved the issue quickly. Thank you!
Totally happy and satisfied.
Cisco V from AAA Appliance Service Center in as great, my LG fridge was under warranty and he came and fixed it in like two minutes, it’s great to have a working fridge again.
This is the 2nd time I needed AAA and each experience has been exceptional… I would highly recommend this company. From setting the appointment till the time the technician was finished. Not only were each technician knowledgeable, but they were so courteous….. I have no hesitation of using them again💖
Technician was great!
Fast and professional tech service for new fridge under warranty. Friendly and professional customer service also. I plan to use AAA for all appliance repairs in the future.
Great experience with this company (ice maker issue covered by extended warranty).
I Highly recommend this appliance company! They worked directly with our warranty company for our LG refrigerator. When our service tech Daniel came to fix it, he was very efficient and extremely knowledgeable, friendly and professional!
I recently bought a new house and several people noticed the smell of gas coming from the stove. It seemed to come and go at various times throughout the day. I decided to call and the repairman, David, came the following morning. He determined that the leak was due to the original owner did not use recommended gas…
Our service tech Ryan was great! He was on time and respectful of our home. He quickly assessed the problem and completed the repairs without any problems! I highly recommend AAA Appliance Service Center!
Very communicative and professional. Would definitely use again!
Great experience John New what he was doing great survive would use them again.
Rob came out to check on an icemaker that was not working properly. Rob introduced himself put booties over his shoes and inspected the unit. When he was done he explained the issues to my elderly in-laws so they could understand and they asked questions and he answered them with no issues. His patience and…
This is our first time using AAA for service. We have an LG refrigerator, local places do not repair them. Daniel was very friendly and knowledgeable. Was prompt, addressed our issue quickly. We will be using them in the future.
Both my ice makers were covered under a warranty.They did an excellent job came in.And were in out professionally within 1.5 hrs
Ryan did a great job fixing our refrigerator! I highly recommend AAA Appliance for your appliance repairs!
Repair man was prompt and courteous and did a great job.
Technician was on time and insightful Showed me how fridge was not as it should have been from the factory.
Awesome company, awesome guys warranty was honored
peter was thorough and quick. picked up repair kit and serviced issue in two hours. very pleased.
David did a wonderful job. He was punctual, friendly and knowledgeable. And he likes cats!
Took them a total of 3 appointments to replace the door within 2 - 2 1/2 months. 1st appointment the door had to be back ordered, 2nd appointment they brought the door but the screws for the door had to be back ordered, 3rd appointment finally got the door replaced.....but the bears beat the packers so overall I'm plaesed.
AAA was great to work with. They were not able to come right away but once the service was scheduled, they did a great job. They had to order some parts and they were prompt in getting them and scheduling to finish the work. The technician who came to do the work was excellent and knew what he was doing. Happy and overall great experience.
These guys came out to replace my ice maker under the extended warranty, so there was no charge. I was surprised how fast it was to replace! The service tech was very polite and friendly
Great service, fast and accurate repair. Went the extra mile to adjust the doors so the cabinets can open now!!!
Prompt and excellent service! Technician very courteous and knowledgeable!
I use AAA regularly for my appliances repair.
The experience was positive initially; however, the quality of service ultimately fell short. The issue was not resolved, and there was no follow-up. I cannot recommend this service, as the approach appeared to focus on replacing parts rather than thoroughly diagnosing the underlying problem.
Great service, covered under warranty.
John was on time, knowledgeable and quick!
Excellent customer service!
If I could give this company zero stars, I would. First, they showed up with no parts to do the job and said they had to order them, so that took a week. Then they cancelled my appt the day of and supposedly couldn’t get someone out til the next day. Then the tech who came to fix it didn’t do the job correctly and…
Great to work with! Arrived as expected and were efficient and informative about what was happening and how to fix it.
We are very happy with the service Daniel provided for our LG ice maker and washing machine. We were given a date/ time to arrive and also a heads up when he was almost at our house. Very knowledgeable and friendly. We would definitely call them for any further issues.
John came out to inspect my freezer which stopped cooling. He spent a great deal of time troubleshooting on his own and on the phone with Tech Support, which I appreciated. Unfortunately for me, the cost of the compressor repair was about the same as a new refrigerator.
Fixed my refrigerator at a great price. We had a defrosting tube blockage that they were able to unclog quickly without any additional upselling or parts.
Fantastic! I would definitely use them again for all my appliance repairs.
Haven't needed an appliance repair in years . . . lucky, I know! Our two year old LG refrigerator had a fan failure which caused the door ice maker to not make ice. We worked thru our extended warranty carrier, SquareTrade. They had AAA come out, assess the repair; order the past needed; and shipped to me. AAA was…
Tech was very knowledgeable of exactly what the issue was and fixed it in a timely manner, parts came in quick. Over all service was speedy and precise!
Very knowledgeable and extremely efficient
Efficient, timely, knowledgeable. Technician John was awesome at troubleshooting and repairing our refrigerator.
Great service, timely and professional!
We had a refrigerator still under warranty that needed a couple of minor repairs. AAA Appliance Service Center was just the best. Their communication with us was outstanding as well as the technician who performed the repair. So knowledgeable, neat and professional. We highly recommend AAA Appliance Repair Center. Thank you!
Back in 2024 Technician Joe from AAA came in put his shoe covers and went to work on my clothes dryer, very professional, extremely knowledgeable and quick and that's with me looking over his shoulder and asking questions. Today 15 October AAA this time my refrigerator stop working, same technician Joe came out very…
Leon had it fixed in 2 minutes.
My service tech Deon was wonderful and professional. My LG refrigerator seems to be working fine so far. He gave me some useful tips to maintain this appliance. I also appreciated that he kept the work area clean with very little for me to clean up. Thank you!
Ryan was excellent in explaining the problem of my refrigerator and he resolved the problem. You are awesome Ryan and Thank you!!
Dion was an excellent technician, very polite and professional well managed company
Highly recommend, knowledgeable service technicians and great service.
Daniel from AAA Apliance was spot on as a tech. Figured out what was wrong, ordered parts while he was still there and when the parta came in Daniel actually came back to make the repair. AAA Appliance communication was perfect. Will definitely recommend and use again when any appliance goes down. Great Job everyone and thank you Daniel and AAA Appliance.
We got the fridge in and it's great but the sensory on the door kept beeping. We called and they came out and said we need a new sensor board. They ordered it and came out and replaced it. It was all covered under warranty. The guys that came out were nice and helpful.
Very easy to schedule, prompt service, quick diagnosis and resolved the issue right away. Recommended.
Called and they came out the same afternoon. Isaac was quick and efficient and fixed the problem right away. Definitely using them again.
Customer service was excellent! The tech was professional and friendly.
Dom and Deon are fantastic!! They helped correct my new refrigerator issue with the door and water dispensing unit. Two very great guys working for your company! Thank you both very much and AAA appliance for an excellent job!!
Professional, experienced,competent, reasonable and good judgment on services required.
Great service. Straight to the point, honest answers
Great efficient service! Tech was very friendly and knowledge! I highly recommend them.
Quick appointment, knowledgeable and friendly tech.
You guys went above and beyond to fix our problem in no time! Thank you!
This is the second time I have had a problem with my ice maker, I have an extended warranty that uses AAA. Kate was friendly and made sure that the technician came out as soon as possible. Terry and his assistant were on time and helpful and fixed the problem. AAA was chosen through my extended warranty…
Noticed our refrigerator was not working correctly and AAA was able to send someone next day to diagnosis and explain to me why it's not working correctly and next steps. They ordered the damage part and were able to fix it as soon as the part was delivered.
Quick to diagnose and repair my Frigidaire that was still under warranty. Friendly repair guy.
In warranty but service and repairman was awesome. Wish every repair problem was this easy will definitely recommend you
Professional and reliable. Showed up on time, provided quick service and were reasonably price.
Just had the service manager out and his name is Terry. He was super helpful and knowledgeable and smiled the whole time. He actually saved me quite a bit of money I believe because he didn’t let me do some things that I shouldn’t do and taught me some things that I should know. I really appreciated his patience and…
Great communication, deep product knowledge and extremely personable. Thank you!
We contracted services from this company for a fridge repair. The technician provided a diagnosis that was incorrect. The technician stated the fridge needed a part (that was no longer sold) in order to fix it. Unless we could find that part on our own, the recommendation was to purchase a new fridge, which would…
The staff and tech were very pleasant and kept us updated on a regular basis regarding our part order. They inspected our parts when received from the supplier and insisted on replacements for all that were damaged. I would recommend them.
Repair man showed up for a broken fridge, looked at his phone for 15 minutes, didn’t even unplug the fridge, charged us $160, told us a part would have to be ordered, and left. I called the office the next day for an update and was told the part wasn’t ordered yet but would be, and that it would be received in 1-2…
Though I needed to replace my refrigerator this time, AAA appliance has been reliable, effective, fair & great to work with on range & refrigerator.
Deon did a FABULOUS job fixing my LG refrigerator. I will be contacting AAA when I need repairs again. It took a couple times, but Deon fault! I can't say enough how good the device is and Deon is a great employee.
Great service, on time and though!!
Timely service and great communication.
Great service by Peter S. Very knowledgeable, expert in what he was doing. Solved problem n one trip.
Thank you so much Steve for going above and beyond to help get my fridge fixed!!!
Our sales tech was very friendly, prompt and efficient. We had problems with their LG Refrigerator seeping warm air into the freezer area. He quickly diagnosed the issue that it was a loose seal on our door that was allowing warm air to be pulled into the freezer creating a lot of frost and ice chunks on our food.…
Excellent service! AAA made sure everything was as good as good gets.
The tech who came was on time, friendly, and completed the job without any hassle.
Excellent service!
This was the 2nd time I used AAA Appliance. The first was for microwave repair and I was so happy with them that I called again when refrigerator not keeping temp cold enough. The first time they came left a very positive impression, so I felt confident using them again. I was able to get an appt. quickly. The…
These days, we come across not-so-excellent customer service. WELL, LET ME TELL YOU THIS: our tech was EXCEPTIONAL!!!!!! Excellent customer service, top-notch. You can not find folks like this these days. These are the folks who need to be sure to keep. They are the ones who represent the company; he represents…
I purchased a contract when I purchased the refrigerator/freezer. I am so pleased with the promptness and efficiency of service I received from AAA Appliance Service Center. Also the time he spent re-educating me on the refrigerator I purchased.
John L was awesome. He came early, showed me what was the actual problem with our fridge and fixed everything in a timely manner. Thank you! Update- Steven has been amazing too. He has fixed our dishwasher and dryer wonderfully and is super professional. Thank you AAA for such great service!
Excellent service from David. He solved the issues. David was very knowledgable and eager to help, great attitude toward customers
Best I've had to deal with.. Tech very Professional
David came in my house and knew what issue was immediately. He ordered the part and my icemaker is running perfectly. David was knowledgeable, professional and everything he said was correct.
John did a great job diagnosing the issue (more wrong than I knew) and making sure everything worked like new. Highly recommend!
Pete came when promised and replaced the necessary part in no time. Great, professional, efficient service.
Very professional, respectful, and knowledgeable service.
Joe was great! He arrived on time and fixed the problem with our refrigerator it no longer squeaks when we open the door!!
My repair guy Josh was awsome. He dud a great job and was very courteous.
Joe was great, efficient and professional.
Very please with AAA Appliance! They did a great job, from scheduling the appointment, to the follow up with confirming the appointment, and updates on arrival. They replaced the parts, and everything is working as it should. Joe the service rep. that came out was very professional, and took the time to explain what…
Josh was extremely knowledgeable and fixed our fridge quickly! He arrived on time and the service leading up to the appointment was outstanding! I highly recommend!
Problem solved! Our Tech was so nice and professional.
Daniel was great! He explained everything thoroughly and was very efficient. Definitely recommend!
John L from AAA Appliance is great! He is knowledgeable and explained everything that needed to be fixed. We continue our business with AAA because of John L.
Joe, was very knowledgeable and professional. I would recommend AAA Appliances.
Great service and josh was very knowledgeable
Josh was very thorough and professional. THE fridge at our new house quit working unexpectedly. He diagnosed it very carefully and determined that it was a minor problem. Working well now.
Ice maker needed replacement. AAA was very good at ordering part, scheduling appointment, installing the part. John the service technician was very professional & knowledgeable about repair. Great job!
Deon is the most polite, respectful, considerate, patient and knowledgeable professional I’ve encountered, from a business standpoint in a very long time. He has this vibe about him that make you feel comfortable and trust him. Without hesitation he answered all my questions, addressed all concerns and kept me…
John was very professional and polite. Explained things in detail.
The repairman showed me exactly why my fridge went out. Thank goodness it was fixed
Knows his stuff. Fixed the problem in short order.
Detailed and professional
Frigidaire Gallery 28.8 cu ft refrigerator stopped dispensing water. The icecube maker still operated. There was a loose connection on the mother board, once reconnected, everything worked fine.
Got the job done!! Nice repairman
After five different companies in a month without a refrigerator, Dion came in and did a great job. He got me up and running. It’s like new again.
David came today to fix my oven and icemaker . He was very helpful and professional and honest in his advice. He clearly knows what he is doing..
Came in found the problem, and repaired it in a timely, and prof. essional manner
Steve was a delight. Very knowledgeable and hopefully he has solved the problem I’ve had for 2 years by explaining why my veggies were freezing in the fridge. Will definitely spread the word about AAA
Great service 👍Very accommodating, fast,reliable and fairly affordable!
Scheduling was fast, efficient, and easy. Technician was on time, pleasant, and knowledgeable. He even took the time to answer appliance question not related to the repair. I cannot speak to charges as my repair was covered under warranty. I would not hesitate to use this company again.
The technician was on time and professional. I knew who was coming and the time he would arrive. Pete was courteous and analyzed the problem, ordered the parts needed. Steven knew what needed to be done and was fast and efficient. I am very pleased with this company.
We contacted AAA for a fridge repair Dion was wonderful and very professional. Great experience, would highly recommend.
Great service, timely, repair was efficient as well explanation from technician
Chris was polite and understood what the problem was right away. Showed up on time and was quick.
Josh from AAA Appliance repair said he could not find any cooling issue with our fridge despite our telling him our food molding and meat rotting the last months. We had a thermometer inside the fridge recording high temperatures the last few weeks and he disregarded that feedback. He also ignored the feedback…
David did an excellent repair for our Frigidaire refrigerator.
What a great experience with Deon. He is an expert on our Samsung products. Really appreciate his hard work and happy personality.
Our 10 year old Kenmore refrigerator stopped working. I called AAA Appliance and they set up an appointment the very next day. Steven our repair man said it was the compressor and a few other things and gave us a written quote. Because Thanksgiving was the next week, we decided to buy a new refrigerator. I would…
One of the worst companies out there technican barely did there job and now the problem is completely unsolved new fridge 16 months old is completely frozen because they said nothing is wrong with it DO NOT use this company for any type of service
Josh was absolutely awesome thank you
Scheduling was a extremely easy and flexible - everything was done online and immediately confirmed via their service. Communication was also excellent - reminders before the meeting and timely updates on arrival status of the technician. The technician, Steven was equally fantastic. Professional and extremely…
Deon was very knowledgeable and professional.
Their serviceman David was very experienced and quick to spot the problem point.
Not satisfied at all with this company, I had to wait two weeks only to hear that the best recommendation was to buy a new refrigerator. I was expecting a diagnosis, a quote, and a fixing on the spot. Well, I had the first two , it turns out that for the fixing I needed to wait two more weeks, because the technician…
Excellent business ethics and excellent customer service! Deon, the service technician, was knowledgeable, professional, and friendly. He was very efficient and resolved the problem immediately. He also gave me a few suggestions regarding my new refrigerator/freezer. I would highly recommend AAA Appliance Service…
AAA has helped with my appliance repairs over the years. Christian there always does a quality job and is great to work with!
Great service
Shoed up on time, removed the back cover shined a light on equipment. Told me it would c[st $1000 to fix it.. no test equipment used.then charge a service fee.
Jennifer and Steve coordinated my repair very quickly . Anything under warranty was a breeze . Will be using them in the future !
We worked with Terry. He was friendly, informative, punctual both times he came. He gave us an honest time frame and gave us a great sense of what to do going forward.
David was outstanding in his work and communicated effectively when confirming the appointment and arrival time.
I have a Samsung refrigerator, which came with the house when I bought it. Over the past year, I've had it serviced 6 times with various companies. It wasn't until John with AAA came out that I finally feel that I had the right diagnosis. He found the underlying problem, ordered the part, and was back in two days to…
Just received service from Adam on my Hisense refrigerator. Adam was extremely professional, I was very impressed. I've never seen a service person perform their job so well. He was polite, explained in detail the situation, how he was fixing it, gave advice on how to properly use the refrigerator temperature, and…
Deon with AAA was very professional, friendly and knowledgable. He explained each step and did a thorough job. There was a mildly long wait time to get an appointment, though that does seem to be the norm of the industry right now. This repair was also completed through a home warranty ( HWA), though I would…
Marc was very accurate in his prediagnoses, very thorough, thanks to all involved, well worth the call.
Responsive but expensive. Quoted close to 1k to replace ice maker in refrigerator.
Deon was wonderful!
Only good point about this company is that I had a professional/polite repair specialist. Everything else is downhill. Called three times to speak to warranty manager who never return my call back. Called to speak to operation manager who apparently was on training! No one seems to care about customer service. The…
Mark was great! Very knowledgeable and professional. Would use again and would recommend.
We had our Ice Maker repaired and David was our technician. He was very personable and friendly and got the job done. The entire process of scheduling and getting the service was very smooth from AAA. I would use them again for my appliance repair needs.
Very knowledgeable with quick service.
The guy spend 1 min looking at the fridge for the model, then started googling in on his cell phone and told me will be back with part next week and fix it. Then came back next week, spent another 3 minutes with the fridge and said its fixed but will start working only after 24 hours and if it doesn`t work to call…
very satisfied with the repairs of the appliances listed very courteous and informative of work done would surely give him 5 stars
Elvis is the best. He was so thorough and got the issue repaired even after there were issues with the warranty issued motherboard. He is caring, and knowledgeable. I asked for AAA’s contact info to have a company ready when our warranties expire. Highly recommended.
Amazing service! Very responsive and professional. Thank you again Cisco!
Very responsive and offered good advice.
Francisco was prompt and professional. He answer all my questions. He automatically wore shoe covers, mask, and gloves. He was very nice and efficient. AAA kept me informed throughout the whole process-excellent communication.
Cisco did a great job Time efficient and professional Christian is was efficient and accommodating in the successful repair of our freezer He also adhered to all health safety protocols
Our technician John was great. He diagnosed the issue with our refrigerator and explained the problem to us in detail. Would definitely use AAA again.
The technician Adam was very professional, up front, and knowledgeable. Explained everything in detailed. Happy with his recommendations.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator/freezer repair | 355 | $132–$440 |
| Washing machine repair | 162 | $126–$371 |
| Dryer repair | 136 | $176–$365 |
| Oven repair | 136 | $146–$427 |
| Dishwasher repair | 133 | $114–$384 |
| Stove, cooktop & oven repair | 129 | $126–$427 |
| Refrigerator repair | 82 | $247–$435 |
| Washer/dryer repair | 81 | $124–$340 |
