How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%76+18.4Value 14%94+13.3Replies to reviews 7%99+7Craft & service penalty83−1.7Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCOREAAA Appliance Service Center
Elgin, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #41Position by Experts Score among all companies we track in this category. of 60 appliance repair · 4.8★ from 2,949 Google reviews
Report card
Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired AAA Appliance Service Center for 8 kinds of job.
AAA Appliance Service Center for refrigerator/freezer repair
Clear ✕All 355 Google reviews tagged “Refrigerator/freezer repair” · showing 40
Communications from AAA Home Office were outstanding. From the initial conversation to the installation day, AAA service agent and technician were thorough and on time. The tech even cleaned up after he finished the repairs. I was so Impressed that I shared my great experience with several of my friends. Thank you AAA Appliance Service Center.
After reporting our freezer issue to Frigidaire, we were contacted by AAA Appliance. Everyone we dealt with was friendly and helpful. They ordered the necessary part (covered under warranty - so no charge) and installed it quickly. We were very pleased with the service and would highly recommend AAA.
Every single person I spoke to at AAA was helpful, kind, and professional. Shout out to Isaac specifically. Now we have a brand new refrigerator again - Highly, highly recommend!
Everyone was so nice from my first phone conversation with this company through the repair visit. Joe was kind and friendly and explained everything to me. I will definitely use this company again!
Came out quickly, identified my problem, the tech couldn’t have been nicer. Very good on communication after ordering a part that was required.
Cate was great to work with, communication was clear and he took care of our issue. Thank you so much!
Amazing support, very knowledgeable and timely. Will work with them again every time!
Great communication throughout the whole process. Tech was in, diagnosed, fixed the fridge and was out in no time. Knowledgeable as well. Will keep for reference.
Arrived on time and did repair
Great service Great communication
My fridge still does not work and I have asked for them to send a technician back to me. I was simply told that I should reach out to the warranty provider.
We had a great experience. Communication of timing from the start was wonderful the day before our appointment. The Tech was on time, identified the problem quickly, and was able to make the repair the same day.
I bought a fridge and when it arrived the water line to the water filter was broken. AAA Appliance Service Center was able to fix the issue. They were very professional and knowledgable.
Great technician, efficient service.
Great service. Had an issue with freezer door alignment and repair was complete in about 30min
I was directed to AAA Appliance Service Center through my refrigerator maker's support line and I am glad that I was. They were able to send out a technician the next day and he had the issue identified in around 30 minutes. By the end of the week, they had the part and completed the repair. They also kept me…
AAA Appliance Service representative are always knowledgeable and very friendly. I have not had any negative experience with AAA, and sadly, I do contact them quite often. The technicians are on time and courteous. Our extended warranty is most certainly appreciated and therefore we do not need to pay for trip charges nor parts. Thank you for all you do.
It was a great experience to work with AAA Appliance Service Center - from scheduling to the repair!
We were very happy with AAA. Ryan S diagnosed the problem quickly on our LG washing machine. They ordered the needed part and installed within the week so we were only without a washing machine for less than one week. We would definitely recommend AAA for appliance repairs.This is the 3rd time we have had them out to repair appliances in our home.
Wonderful prompt service. Highly recommend.
Repaired very quickly. Was under warranty. No charge. Great service
Quick and effective service to replace a part due to a refrigerator recall. No cost to us.
Replaced part and repaired refrigerator via extended warranty. Quick, clean, and courteous.
repair new Ice dispenser. under full warranty
The gentleman was very nice and professional and prompt. He was knowledgeable about my appliance and went above and beyond to ensure I was satisfied with his work.
Our Galanz fridge had a recall. This was the company sent to replace the part for us. They were able to quickly schedule the appt, and the repair man was in and out in no time. Very polite.
John is knowledgeable and a friendly service tech. He fixed the evaporator fan that wasn't working and hopefully that does the trick. He was in and out within about an hour. The new refrigerators in general do not last like the ones from the 60's, 70's and 80's. They seem to have issues way too soon, as I bought…
They have always given excellent service!
Service was done quickly and tech Deon was very professional.
I booked the service with the expectation that service would occur in a timely manner and be done well. Service tech arrived ahead of schedule, demonstrated knowledge of the product, corrected the problem and no issues since. Thank you.
Deon was very professional and knowledgeable. Figured out what was wrong with our Refrigerator and had parts to repair quickly. High recommend AAA for refrigerator repair.
This is a fraudulent company. Do not work with them no matter what you need fixed, do not let their technicians in your home. I had a refrigerator that needed fixing. I was connected with AAA via my warranty. The 1st time the technician Issac came to my home was a complete waste of time and could have been a zoom…
I will leave a one star because I can’t pick no stars. I will preface by saying that I understand AAA was not responsible for my 4 month old refrigerator going out. However, 22 days without a refrigerator… Well need I say more. AAA was referred to me through our warranty with Frigidaire. Initial discussion to…
The ice-maker in our refrigerator had stopped working. It took one day to diagnose the problem, a day or two for the part to arrive, and the technician was back. He installed it in a few minutes and we had ice in an hour. Great Job AAA Appliance.
Prompt and professional service.
AAA Appliance was so great in everything they did to get me back up in my feet with my crapped out Fisher Packel Fridge. Rob who is the expert tech for this type appliance knew exactly what it needed. Sent for the parts, parts came in on time and Rob replaced them. We are now good to go! Kudos to Rob, and the entire…
Terrible service with the repair process. They came and put some epoxy and a duct tape on the new inner liner crack of my new fridge. I called agent and voiced my concerns. I was told that's the best they can do. Complained to the manufacturer. They rescheduled for another appointment that later that day after 3…
New fridgedare refrigerator 8weeks old Had a defective part. It took awhile to get the part . The repair man was great!! I would use aaa again
Deon was so kind professional quick and knowledgeable! Had nice conversation while fixing my fridge too, which made it less awkward haha. He did an amazing job and cleaned up too. Thanks Deon!!!!!!
Pete S. was my service tech that, after a couple of bumps in the road to get my door replaced on a newly purchased French-door refrigerator, finally accomplished the task. He was professional, made me feel he’d competently get the job done. Pete was pleasant and I was very pleased with this experience.…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator/freezer repair | 355 | $132–$440 |
| Washing machine repair | 162 | $126–$371 |
| Dryer repair | 136 | $183–$365 |
| Oven repair | 136 | $139–$427 |
| Dishwasher repair | 133 | $114–$390 |
| Stove, cooktop & oven repair | 129 | $126–$427 |
| Refrigerator repair | 82 | $253–$427 |
| Washer/dryer repair | 81 | $126–$335 |
