How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%76+18.4Value 14%94+13.3Replies to reviews 7%99+7Craft & service penalty83−1.7Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCOREAAA Appliance Service Center
Elgin, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #41Position by Experts Score among all companies we track in this category. of 60 appliance repair · 4.8★ from 2,949 Google reviews
Report card
Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired AAA Appliance Service Center for 8 kinds of job.
AAA Appliance Service Center for refrigerator/freezer repair
Clear ✕All 355 Google reviews tagged “Refrigerator/freezer repair” · showing 100
Communications from AAA Home Office were outstanding. From the initial conversation to the installation day, AAA service agent and technician were thorough and on time. The tech even cleaned up after he finished the repairs. I was so Impressed that I shared my great experience with several of my friends. Thank you AAA Appliance Service Center.
After reporting our freezer issue to Frigidaire, we were contacted by AAA Appliance. Everyone we dealt with was friendly and helpful. They ordered the necessary part (covered under warranty - so no charge) and installed it quickly. We were very pleased with the service and would highly recommend AAA.
Every single person I spoke to at AAA was helpful, kind, and professional. Shout out to Isaac specifically. Now we have a brand new refrigerator again - Highly, highly recommend!
Everyone was so nice from my first phone conversation with this company through the repair visit. Joe was kind and friendly and explained everything to me. I will definitely use this company again!
Came out quickly, identified my problem, the tech couldn’t have been nicer. Very good on communication after ordering a part that was required.
Cate was great to work with, communication was clear and he took care of our issue. Thank you so much!
Amazing support, very knowledgeable and timely. Will work with them again every time!
Great communication throughout the whole process. Tech was in, diagnosed, fixed the fridge and was out in no time. Knowledgeable as well. Will keep for reference.
Arrived on time and did repair
Great service Great communication
My fridge still does not work and I have asked for them to send a technician back to me. I was simply told that I should reach out to the warranty provider.
We had a great experience. Communication of timing from the start was wonderful the day before our appointment. The Tech was on time, identified the problem quickly, and was able to make the repair the same day.
I bought a fridge and when it arrived the water line to the water filter was broken. AAA Appliance Service Center was able to fix the issue. They were very professional and knowledgable.
Great technician, efficient service.
Great service. Had an issue with freezer door alignment and repair was complete in about 30min
I was directed to AAA Appliance Service Center through my refrigerator maker's support line and I am glad that I was. They were able to send out a technician the next day and he had the issue identified in around 30 minutes. By the end of the week, they had the part and completed the repair. They also kept me…
AAA Appliance Service representative are always knowledgeable and very friendly. I have not had any negative experience with AAA, and sadly, I do contact them quite often. The technicians are on time and courteous. Our extended warranty is most certainly appreciated and therefore we do not need to pay for trip charges nor parts. Thank you for all you do.
It was a great experience to work with AAA Appliance Service Center - from scheduling to the repair!
We were very happy with AAA. Ryan S diagnosed the problem quickly on our LG washing machine. They ordered the needed part and installed within the week so we were only without a washing machine for less than one week. We would definitely recommend AAA for appliance repairs.This is the 3rd time we have had them out to repair appliances in our home.
Wonderful prompt service. Highly recommend.
Repaired very quickly. Was under warranty. No charge. Great service
Quick and effective service to replace a part due to a refrigerator recall. No cost to us.
Replaced part and repaired refrigerator via extended warranty. Quick, clean, and courteous.
repair new Ice dispenser. under full warranty
The gentleman was very nice and professional and prompt. He was knowledgeable about my appliance and went above and beyond to ensure I was satisfied with his work.
Our Galanz fridge had a recall. This was the company sent to replace the part for us. They were able to quickly schedule the appt, and the repair man was in and out in no time. Very polite.
John is knowledgeable and a friendly service tech. He fixed the evaporator fan that wasn't working and hopefully that does the trick. He was in and out within about an hour. The new refrigerators in general do not last like the ones from the 60's, 70's and 80's. They seem to have issues way too soon, as I bought…
They have always given excellent service!
Service was done quickly and tech Deon was very professional.
I booked the service with the expectation that service would occur in a timely manner and be done well. Service tech arrived ahead of schedule, demonstrated knowledge of the product, corrected the problem and no issues since. Thank you.
Deon was very professional and knowledgeable. Figured out what was wrong with our Refrigerator and had parts to repair quickly. High recommend AAA for refrigerator repair.
This is a fraudulent company. Do not work with them no matter what you need fixed, do not let their technicians in your home. I had a refrigerator that needed fixing. I was connected with AAA via my warranty. The 1st time the technician Issac came to my home was a complete waste of time and could have been a zoom…
I will leave a one star because I can’t pick no stars. I will preface by saying that I understand AAA was not responsible for my 4 month old refrigerator going out. However, 22 days without a refrigerator… Well need I say more. AAA was referred to me through our warranty with Frigidaire. Initial discussion to…
The ice-maker in our refrigerator had stopped working. It took one day to diagnose the problem, a day or two for the part to arrive, and the technician was back. He installed it in a few minutes and we had ice in an hour. Great Job AAA Appliance.
Prompt and professional service.
AAA Appliance was so great in everything they did to get me back up in my feet with my crapped out Fisher Packel Fridge. Rob who is the expert tech for this type appliance knew exactly what it needed. Sent for the parts, parts came in on time and Rob replaced them. We are now good to go! Kudos to Rob, and the entire…
Terrible service with the repair process. They came and put some epoxy and a duct tape on the new inner liner crack of my new fridge. I called agent and voiced my concerns. I was told that's the best they can do. Complained to the manufacturer. They rescheduled for another appointment that later that day after 3…
New fridgedare refrigerator 8weeks old Had a defective part. It took awhile to get the part . The repair man was great!! I would use aaa again
Deon was so kind professional quick and knowledgeable! Had nice conversation while fixing my fridge too, which made it less awkward haha. He did an amazing job and cleaned up too. Thanks Deon!!!!!!
Pete S. was my service tech that, after a couple of bumps in the road to get my door replaced on a newly purchased French-door refrigerator, finally accomplished the task. He was professional, made me feel he’d competently get the job done. Pete was pleasant and I was very pleased with this experience.…
The technician arrived in time, knew exactly what he was doing, was professional, kind and thorough!! Not all technicians are like this - we have had several from other companies who were late, incompetent, or rude!
Daniel the service technician from AAA appliance was polite and professional He ordered a part for my refrigerator and it arrived quickly and he was able to install the part quickly as well. I would recommend AAA and Daniel to anyone
Muito bom trabalho. Rápido e eficiente! Recomendo!
AAA Appliance was assigned to me by Frigidaire for a fixed price repair. They provided a text and route map shortly before arrival and were courteous and knowledgeable. Two trips were needed, first to see what parts were needed and second to install the ordered parts. Both were done in a timely and friendly manner. Great experience!
I booked them through the Frigidaire online booking. I got charged through Frigidaire and was told I wouldn’t have to pay for service from this company. They then charged me $175 because “there is no serial number on the freezer” and claimed they wouldn’t get paid by Frigidaire. The model number and serial number is…
I had a very disappointing experience with AAA Appliances regarding a refrigerator repair. I was given an estimate for the repair and later called to schedule the work. During that call, I was told the estimate was being increased by $188 because their employee had forgotten to include a second technician that…
Excellent communication. They fully serviced my refrigerator.
Didn't Fix nothing and kept had the same issue they said they will call me but never did I end up calling them and fixing my own issue.
Squeezed us in last minute. In and out with repaired fridge in less than 30 minutes. THANK YOU!!!
Very professional!
We had a problem with our new freezer door not sealing properly and the door catching on the basket when opening it up. Peter came to the rescue and had it fixed quickly. I will nowAAA Appliance Service as my choice in the future for all my appliance repairs. Thank you Peter.
Awesome customer service!
Definitely took a while to get the replacement part, but I was informed the entire process, the technician was knowledgeable and professional. I have no issue recommending AAA. Total repair covered by insurance.
Excellent service
Easy to schedule. Very thorough and responsive.
Deon was very professional and answered all my questions throughly.
Joe was respectful, on time and efficient.
Fixed my refrigerator in less than 15 minutes! Very knowledgeable!
We just had an LG refrigerator repaired under warranty by AAA Appliance and the technician was very friendly, knowledgeable, and quick! The craft ice maker was replaced, he provided instructions on what to expect next, and answered a couple of questions for us. It was a great experience and if any other appliances…
Very happy with their service. They ordered and got the parts within a few days. They keep you informed by email and text messages. Refrigerator was still under warranty.
My AAA Appliance experience was excellent!! Exceptional customer service. They communicated with me every step of the way. My repairman Joe O. was prompt, courteous and, respectful of my property. I was very pleased. Thank you AAA and Home Depot.
The tech from AAA was so helpful and amazing. Even through a frustratingly terrible experience with Cinch Home Warranty. Thanks for the help and making the situation better!
AAA was contracted by Frigidaire warranty and Daniel came to do the servicing. Great job Daniel, he replaced necessary parts and got our frigidator up and running! Daniel was pleasant and talked me through the issues and repairs he completed.
AAA showed up on time and provided answers to any questions. Dion was polite and very thorough. 5 stars!
My 3 year old refrigerator stopped working. AAA came out and diagnosed the issue as main controller. The technician. John L was great. Part order and replace working great now
Many thanks to the service team that reacted quickly and got a technician to our home to deal with a freezer that unexpectedly gave up.
Excellent service. Thank you.
John L. did a very good job;problem diagnosed and solved. Very efficient and nice to talk with.
Ryan did a great job of diagnosing and quickly repairing our classic SubZero Refrigerator/Freezer. Thank you!
They were awesome. Kept in contact with me and quick to install parts when they came in. Deon was very professional
John repaired a leak in the hose connected to the ice maker. He was professional, friendly, and efficient—I really appreciated his work.
My Frigidaire freezer broke down after 3 yrs, so I called the company for service. They contacted their preferred vendor, AAA APPLIANCE to service it. AAA sent out one of their technicians (Dion) who was very personable & skilled. A new compressor needed to be ordered after the initial appointment but AAA quickly…
AAA Appliance Service center came an assessed my refrigerator issues. Due a long ongoing problem, my warranty company has decided to contact the manufacturer going forward. Although AAA did not perform the repairs, they diagnosed the problem immediately, met the appointment time and were very courteous and…
Fast and friendly
David knew exactly what was needed. Will definitely recommend them. I have now had Steven look at my 20 yr old washer. Unfortunately parts are no longer available. He was very knowledgeable and polite. I recommend them to everyone.
Our experience with AAA was great. They were very communicative, and the technician arrived as scheduled. He was able to repair our ice machine in less than 30 minutes.
This couldn't have been easier. It was easy to set up an appointment. Pete was excellent to deal with very knowledgeable and friendly. A great experience!
Deon did a wonderful job servicing my new fridge. He was knowledeable, efficient, courteous and patient. I would recommend AAA APPLIANCE.
On time. Great service with Daniele
The service technician was phenomenal. He had to come back twice only because the call center needs to take the time to listen to the customer and send the right parts for the right make and model refrigerator. But the technician took photos the first time and knew exactly what was needed and had it all shipped.…
Amazing company!!! Great communication!! Took the tech 5 whole minutes from start to finish to instal the new ice maker. Great company!!!
Quickly isolated the issue - had the part on the truck - installed in minutes
Great service. fast and quick to arrive and fix the issue. Will be using again.
Professional, efficient, and friendly!
AAA Appliance did a great job of repairing our ice maker. Another company wanted to charge us $2000 and AAA charged $195. We are extremely happy with AAA!! Highly recommend them! We feel like we can trust them to get the job done at a fair price.
We called AAA Appliance Services for our dishwasher and refrigerator. The dishwasher needed $600 worth of parts and repairs, so the technician Rob agreed with us to purchase a new machine. The technician repaired the refrigerator. Our condenser was clogged and Rob cleaned it up and it works great. This is the second…
Fast and great repairs to a aging refrigerator freezer.
Both techs i had at my house were friendly and quick with diagnosing and fixing the issues.
My mom, Sherry and I were very happy with Ryan's S. service. He had waited 25 minutes for approval on a part however he replaced and resolved the problem in 2 minutes. Ryan was professional, friendly and efficient. Sherry Tewari & Anita Rothman
AAA Appliance Service Center did a great job! The technician was very experienced, and he immediately knew what the issue was because he had seen it many times before. In fact, he was able to fix in a few minutes what the actual appliance store couldn’t fix during multiple visits!
We recently had two True dual units repaired and AAA was clean and very professional. They came in, made the repairs in a timely manor and even explained everything as they were fixing them. This is a great company and I will be using them in the future.
My technician, Rob S, was fantastic! He was knowledgable about the issue with my Samsung Fridge (ice maker) and I felt very confident with what he was saying. He patiently listened while I vented my frustrations with the warranty company. Even when I had to raise my voice with them he didn’t flinch. He remained…
Repaired my ice maker. Good communication, on time professional.
Absolutely great tech and customer service!
Friendly and knowledgeable service people, great communication, easy to make appointments with quick options
Great service and very friendly! The only issue I had was that there was never an update to the time he was coming until 30 minutes beforehand. Would have appreciated more updates on that just so I could plan my day but other than that very happy!
I'd love to leave a review, but it’s still not functioning properly.
Deon D was great. he friendly and explained what he replacing and he was working on the Refrigerator. My only complaint is that they should have the parts instead of having to wait an extra week to get them replaced
Very professional and excellent service
The tech wasn’t amazing he explained everything on my refrigerator and gave me the price to repair right away. Thank you for the excellent service
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator/freezer repair | 355 | $132–$440 |
| Washing machine repair | 162 | $126–$371 |
| Dryer repair | 136 | $183–$365 |
| Oven repair | 136 | $139–$427 |
| Dishwasher repair | 133 | $114–$390 |
| Stove, cooktop & oven repair | 129 | $126–$427 |
| Refrigerator repair | 82 | $253–$427 |
| Washer/dryer repair | 81 | $126–$335 |
