How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%76+18.4Value 14%94+13.3Replies to reviews 7%99+7Craft & service penalty83−1.7Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCOREAAA Appliance Service Center
Elgin, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #41Position by Experts Score among all companies we track in this category. of 60 appliance repair · 4.8★ from 2,949 Google reviews
Report card
Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired AAA Appliance Service Center for 8 kinds of job.
AAA Appliance Service Center for refrigerator repair
Clear ✕All 82 Google reviews tagged “Refrigerator repair” · showing 60
The technician afforded me for repair of my refrigerator was both timely and professional in his actions. He updated me on his arrival and presented himself 10 mins prior to start time. The work he performed was timely and responsible to my home environment. He checked to ensure the refrigerator was working…
Quick and effective service to replace a part due to a refrigerator recall. No cost to us.
Showed up quickly. Performed repair quickly. No complaints.
Great communication and on time service. Had a recall repair on a refrigerator. Timely, polite and friendly service.
It took multiple trips to get the refrigerator right. Now it’s running and cooling better than it did when new. I can’t remember the unit in shut down mode when reaching the desired temperature. Seems like it ran 24/7. Now cooling properly and shutting off for long periods. It’s reflected in my electric usage…
The two service techs you sent were great. They correctly diagnosed the problem, ordered the parts and scheduled another session to replace them. The "new" frige tested out fine. Since the repairs we have had no problems. It was clear the team knew what they were doing and did it right.
We called AAA Appliance Services for our dishwasher and refrigerator. The dishwasher needed $600 worth of parts and repairs, so the technician Rob agreed with us to purchase a new machine. The technician repaired the refrigerator. Our condenser was clogged and Rob cleaned it up and it works great. This is the second…
The repairman, Dion, was wonderful. He came, discovered the problem, did not have the part, went to get it and installed it. My refrigerator works wonderfully now. He explained everything and was very knowledgeable. His kindness and good workmanship were much appreciated. I would highly recommend AAA Appliance.…
Technician Juan, was on time and nice to talk to. Let me know everything that was going on very informative and quick. You did a Parts replacement on a recall very respectful
Thank you had a very pleasant experience picking out my refrigerator at home depot. The person who attended us had a lot of experience and explained in detail of different makes and it's function. My wife are very happy with our new refrigerator.
Excellent service and communication. The tech was a professional, took his time to assure careful removal and installation of the unit. A complete replacement of the compressor was done and unit is back in service!
The tech who came to fix our frig was knowledge and efficient. I would use AAA Appliance again.
Paid nothing/this was still under warranty.
Did a great job and were very fast, honest.
When our True refrigerator malfunctioned, True connected us with AAA Appliance Service. From scheduling the appointment through Terry doing the repair work, the service was flawless!!! Terry was the most knowledgeable tech I have ever met! He explained everything. He took great care to cover our floor and counter…
Best I've had to deal with.. Tech very Professional
excellent service getting the appointment scheduled - very pleasant!
AAA’s agent, Deon, was knowledgeable, professional, and personable. He showed concern and took ownership of the problem. Deon’s service could not have been better. I’m grateful for his outstanding efforts and assistance. Thanks!
David stopped by as scheduled, reviewed our ice maker issue and provided options in how to resolve it. The whole experience was professionally handled and would recommend their service
Josh was great!
Dave was outstanding. He quickly troubleshot the problem and completed the job sucessfully.
Terry was great. Very knowledgeable, friendly and reliable. We're very satisfied with the level of professionalism. Highly recommend.
Dave the technician was great knew his job has great personality. The whole business was pleasant and helpful great job
Our Fridgidaire refrigerator was exhibiting a ambiguous symptom that could indicate either a minor glitch or an imminent major failure. Cisco diagnosed and resolved the problem quickly and efficiently while answering our questions in a courteous manner.
Chris came and diagnosed our just over a year, and out of warranty, non-functioning refrigerator. He explained the diagnosis once he looked at it. He was courteous, and he was efficient in getting it done when it was repaired. Happy to have my fridge back, and for the service!
Chris was polite and understood what the problem was right away. Showed up on time and was quick.
Steven was friendly, prompt, efficient & fixed our problem.
Very friendly and professional.
Very professional company . Service technician extremely knowledgeable and took time to explain the repair .
Only repair place that could fix our LG fridge. Our compressor went out and had a really hard time finding someone willing to fix it. Frustrating! AAA. Did it come No problem!!
Great company working to trouble shoot are new refrigerator purchased in June 22.
Deon quickly diagnosed the problem and will be back with a replacement part the next day. He’s knowledgeable and professional,
The technician, David, did an excellent job of repairing our appliances. He was very personable, knowledgeable, and thorough. Would recommend him to anyone
This company is my go to. They always get it done very easy and professional. This last time was more expensive than I imagined but it was for a major part and there is that 50% inflation factor, so I’m just happy I didn’t need a new washing machine! Thanks AAA for everything! Basila was awesome. Thanks!
My ice machine stopped working and, frankly, I didn't know who to turn to but selected AAA. They were very responsive. Christian was my technician and he was great. I honestly expected the job to take a couple hours but he was in and out in 20 minutes. No fuss, no bother. Thank you AAA.
I called AAA to service my malfunctioning freezer. They were able to schedule me two weeks out but then called me a week early with an opening - it was great to be able to take care of the issue sooner! Christian was a super friendly, efficient, and knowledgeable technician.
Our ice maker had a recall. Everything went smoothly. We received text alerts and a photo of what the technician looked like. I liked that.
Very professional and clean up after completion of work. Cisco did a superb job.Very happy customer!!!
Excellent, honest communication from office and technician. Explained everything clearly. Did not have work done as it required too much for an old fridge, but AAA was great and trustworthy in assessing issue.
Shoed up on time, removed the back cover shined a light on equipment. Told me it would c[st $1000 to fix it.. no test equipment used.then charge a service fee.
Steven came to look at out fridge. He was very thorough, took lots of pictures (which get attached to our receipt). Didn't try to force parts or unnecessary labor, just gave recommendations on what was causing our "issue". He also stated that if the issue persists even after his recommendations, we would not be…
We just had our wine fridge repaired by AAA. Great service and follow up. David was prompt, professional and did an amazing job. I highly recommend AAA and would use them again. Thanks!
Elvis was very friendly and professional. He did a great job of repairing our fridge. Overall great experience! Thank you.
Adam is amazing. I have had him here 3 times for different repairs. He is pleasant, fast and accurate. I appreciate the good service he provides!
Very nice, they were able to schedule right away. Mark went over everything with us & really went out of his way to finish the job. Thanks Mark, AAA. Will definitely recommend them.
Our service from Dave was extremely professional today and very prompt after we called on a Monday morning at 8am. By 10am Dave had arrived and figured out the issue with our refrigerator and repaired it. He also told us what was wrong throughout the whole process. Thank you to Dave for delivering outstanding service.
Courteous,professional, explained how we will move forward to get repair done.
Very professional and knowledgeable. He took time out to explain to me abd and my wife what the problem was. He was courteous and respectful.
He was good and kind.
Always great service. Thank you!
Great company. Got my freezer working again without much disruption to us. The repair person, Cisco, was prompt, quick and very safe. Wore a mask and maintained social distance the whole time. I will definitely use this company again!
I decided to cancel an appointment because my fridge’s problem (an unaccountably, inexplicably tympanically cycling defrost) was momentarily “solved” — in the meantime, James offered excellent, informative, helpful (and free!) advice over the phone to help me monitor my fridge’s idiosyncrasies, explaining things…
Terry & Adam were the two most informed guys that i have ever come across in appliance repair! They were polite and thorough through the entire process!
John came by to do the service after having other companies come by. Beyond professional and he explained everything he was doing and the solutions beyond it. Great service and will use again without a doubt
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator/freezer repair | 355 | $132–$440 |
| Washing machine repair | 162 | $126–$371 |
| Dryer repair | 136 | $183–$365 |
| Oven repair | 136 | $139–$427 |
| Dishwasher repair | 133 | $114–$390 |
| Stove, cooktop & oven repair | 129 | $126–$427 |
| Refrigerator repair | 82 | $253–$427 |
| Washer/dryer repair | 81 | $126–$335 |
