How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%76+18.4Value 14%94+13.3Replies to reviews 7%99+7Craft & service penalty83−1.7Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCOREAAA Appliance Service Center
Elgin, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #41Position by Experts Score among all companies we track in this category. of 60 appliance repair · 4.8★ from 2,949 Google reviews
Report card
Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired AAA Appliance Service Center for 8 kinds of job.
AAA Appliance Service Center for stove, cooktop & oven repair
Clear ✕All 129 Google reviews tagged “Stove, cooktop & oven repair” · showing 100
The service technician was a really nice guy and seemed concerned but he said he didn't have the knowledge to fix my issue. My stove is 3 months old and the flame omits a popping sound and flickers on and off. Actually my stove is a month old!! He suggested I call a gas man or plumber. I didn't install the stove the company I bought it from did
EXCELLENT!!!! Is it make an appointment, they keep you updated with everything pertaining to your service call. Technicians very knowledgeable! Don’t hesitate to call them.
Easy to make an appointment. Friendly staff. They know their stuff.
Great experience with Knowledge Technician! They kept me informed about their arrival time and arrived right on schedule. Peter fixed the Electric stove issue in less time than expected and made sure everything was working perfectly before leaving. Thank you for your professionalism and excellent service!
I would highly recommend. I appreciate the time put into your work order before they arrive to your home. This company knew what parts were needed and didn’t have to make two trips. They are very responsive by phone and text.
Fast and friendly service. I'll be calling them the next time I need an appliance repaired
This company is wonderful and Deon is very knowledgeable and delightful.
James, did a great job with our annual tune and clean of our commercial kitchen.
Experienced servicer. Quick part replacement. He explained reason for replacement and further action, if necessary.
Steve was great!
Oven temperature in our Wolf oven wasn't rising to setting. Rob analyzed the problem and solved it by installing a new circuit board.
This was a recall. The service was amazing. Kept completely informed from the moment I made the appointment until the repair person arrived. Even had a photo and GPS location to know exactly when he arrived. He was wonderful. Polite, fast and easy to talk to. Gave me a lot of tips for using the appliance. Couldn’t…
John is Superb. He know his work very well. I really like the way he diagnoised the issue preety quick and explained what was the root cause. I truly recommend him for doing a great job. Thank you again...A++++
AAA came out to service a pretty new oven still under the manufacture’s warranty. Technician quickly determined the problem but needed to order a new electrical control panel. They got the part right away and scheduled another visit for the install. Came as planned, completed the work quickly and successfully.…
Prompt and courteous
Fast, friendly, effective service.
Quick and very helpful! Would definitely use again!
Mfg recalled…parts availability. Tech was excellent, on time, knowledgeable, polite, friendly, and most likely the best tech I’ve had in years.
Very happy w Daniel at AAA Appliance. Not happy w the Frigidaire range & microwave but Daniel always does a nice job. Unfortunately he’s been to our house 3x’s in two years because of our Frigidaire appliances.
Very professional
Easy to schedule, procedure was really fast. Great service
Steve O. did a great job of installing a new component to my stove/oven unit that had a recall. He was right on time and very professional and personable. 5 stars! Great service
Came for a recall repair. Super professional and helpful.
Tech was efficient and informative regarding the recalls on my appliance!
Great and quick service technician was very knowledgeable
Used AAA for a bake burner replacement for a range recall issued by the manufacturer. From the initial phone call, scheduling service, to the finished job, it was a great experience. Will definitely consider them in the future.
We had a recall notice on our stove, and AAA came and performed the work that needed to be done. The technician was friendly and very professional.
Daniel provided the warranty/recall burner replacement for our Frigidaire stove. He was a perfect professional and wore a mask when asked due to my kidney transplant. Daniel deserves a raise. Your software makes me choose a price I paid. This was a no charge repair.
Quick professional service.
This company is so 👍
Great service by Rob!
AAA Appliance came out today to look at a couple of kitchen appliances. Terry was punctual, professional, and friendly. He worked quickly and kept our budget in mind, not recommending anything unnecessary. Overall, a great experience and we recommend them highly.
Easy service coordination. Technicians showed up on time and did the repair in under 30 minutes.
Robert was an amazing technician! Prompt, kind, polite and very genuine. I highly recommend him and AAA!
The company messaged us with an estimated time of arrival and the technician was 10 minutes early. He was polite and respectful of the people in my home and our property. The burner in the oven was replaced quickly and he tested it before leaving. We will use this service again in the future.
I couldn’t have been more pleased with the prompt service and professionalism of the repairmen. I was always kept up to date and informed about the job
The technician was quick, efficient and knowledgeable. Also very friendly
Incredible customer service. Prompt friendly service. easy scheduling service call, accommodating my schedule. it was warranty work so there was no cost to me. Service man John L. was prompt, friendly, efficient, checked to make sure everything worked before leaving. Very satisfied. Would call on them again before anyone else.
Ryan performed a recall repair of my Frigidaire oven. RYAN IS AN EXCELLENT TECHNICIAN . . . and a very nice person.
Very good service; kind and thoughtful.
The technician, John, arrived during the designated arrival time. He introduced himself upon arriving. He was professional, polite and very pleasant. He completed the job quickly. The communication between the company and customer is excellent. I would definitely recommend! I’m
There was a re all on our oven and they were out immediately to fix it. We had an appointment for Friday and they actually were able to be here a day earlier. Gentleman who came to repair the oven was very nice and took his time to explain the new part and why it was recalled. The appt was quick but he took his time…
I had the main frame of my oven repaired/replaced. Joe was fabulous. He was neat, organized and very informative.
Same day service - polite, efficient and reasonable cost.
Arrived on time. Diagnosed the problem and resolved the issue. Very knowledgeable and kind. The Rep kept me informed.
Definitely recommend. Was honest, informative and quick. Ultimately was advised to not go with the repair as it was not cost effective, would be more expensive then replacing the oven. Appreciated the honesty and feedback that was given.
On a stove repair they were as good as it gets with communication, time arrival, and the physical repair. From start to finish I was impressed with their service.
We were having trouble with our oven not working. They found the problem and had the parts needed on hand and fixed it on the first visit. The warrenty I had purchased covered the repair
This is the 2nd time I needed AAA and each experience has been exceptional… I would highly recommend this company. From setting the appointment till the time the technician was finished. Not only were each technician knowledgeable, but they were so courteous….. I have no hesitation of using them again💖
The service man was professional and was able to repair our range within a sufficient timeframe.
John L. from AAA repaired my Frigidaire stove. He is very knowledgeable, has great customer service skills, is prepared, and accomplished in repairing my stove. Thank you for coming back in such cold temperatures.
Great communication, fast service and I felt like the technician cared about the results
From the first phone call through the completion of the job i was very pleased. Deon D was the repair tech sent for the job (oven repair and dishwasher repair) He was respectful of my home, he was friendly and informative and had the job done quickly. I definitely recommend this company and will use them again if need arises.
They were fast and professional.
Repair was fast and efficient.
Technician was knowledgeable, polite & answered all my questions
Deon came out fixed our stove that had a gas leak and handle everything with care and was respectful thanks again
For $165, the repairman looked at his iPhone and told me that because my range was so old, the part was not available and no parts were available for this model range. This could have been done by the repairman at the office because I sent a photo of the model #. A waste of $$.
Deon is exceptional. He is courteous, professional and incredibly knowledgeable of our 21 year old Dacor double oven and 5 burner cook top. He quickly assessed the condition of our appliances, described in simple terms what the issues were, and explained each step he proposed to repair them. We were completely…
I was able to schedule an appointment pretty quick. Driver was on time and polite.
Super prompt and friendly service. Phone operators and technicians both professional and courteous. Will use again!
Great service! Great guy!
Francisco and Isaac were sent to fix my Dacor range. Francisco is very knowlagable and went right to the problem which was located right away. I am very happy with the job that Francisco did that with my next appliance problem I am calling AAA APPLIANCE and asking that Francisco be sent to fix it.
It’s like talking with a friend.
Oven still broken after 18 months. When supplier shipped parts to AAA Appliance, they claim they didn't receive and don't know what they have and blame the supplier. Supplier provides tracking information for parts, but AAA Appliance claims they didn't receive it. Unfortunately, being caught in the middle of their…
Honest and professional service. Thanks!
Steven was prompt and professional. He repaired/replaced a faulty oven temp control on our Whirlpool Oven. Great job
AAA was professional and prompt. David was awesome and conscientious with our 2 appointments. Great guy and very knowledgeable.
So I basically took the day off for a super weird appointment time frame which was between 8 am to 1 pm, after all I was at the bathroom and literally the repair guy knocked at my door and waited 2 minutes then completely left as if he was running away. I tried reaching out to him and he was completely rude saying…
Chris our serviceman was on time and very professional
Appointment was scheduled with courtesy and efficiency. Cisco showed up on time, was very courteous, and identified the problem quickly.
Scheduling repair service was quick and easy even with a blizzard coming in just a couple days before Christmas! Exceeds my expectations.
Great service person. Knowledgeable with regards to the appliance and repairs needed. Fully explained the problem, the repair and tips on future usage. Neat, clean an efficient. Will definitely call again for any needed services in the future.
Wonderful service from AAA Appliance Service Center for repair of stove. They are very adept at setting up and confirming appointments online. Isaac did the repair efficiently, arranging for quick deliver of replacement part. He is very professional and helpful. Definitely excellent service beyond expectations.
Great place for repairs. We have used AAA before and they are honest and reliable. I called on Tuesday and they were out on Wednesday!
Dave was so nice and fixed our stovetop issue. Dave saved Thanksgiving!!!!
All I can say is that I am very happy with professional service provided by AAA Appliance. Technician, Steven showed up on time, answer all my questions. I would definitely recommend AAA to anyone who is looking for a good quality service.
I highly recommend using AAA Appliance repair. Very knowledgeable, reasonable and Isaac was friendly and explained exactly what he was doing. Great customer service!!!
HONEST. Which is more than I can say for the last company that came here (Unique).Christine was very experienced and knowledgable in his craft. He told me that my Warranty would be covered and they did. Very nice guy.
The technician, David, did an excellent job of repairing our appliances. He was very personable, knowledgeable, and thorough. Would recommend him to anyone
Fixed my stove in no time. Richard was friendly, professional and courteous.I would definitely use them again and ask for Richard.Thank you for the amazing service!
We were set up with AAA through our home warranty company and Adam was wonderful! It was refreshing to have a technician be knowledgeable and was upfront about what needed to be done. He went above and beyond with suggestions and was very helpful. I will be requesting them in the future!
AAA Appliance Service is by far the best! The whole process of getting my high end range and wall oven back in working order for the sale of my home was easy. The receptionist/call center, who was friendly, very professional and answered all my questions. The service tech, David was extremely knowledgeable,…
The tech was very knowledgeable and. performedthe job quickly and efficiently. I would definitely use them again.
Awesome Tech. Very knowledgeable about the service.
Christian and John are great! They were efficient, got right to work, and fixed all aspects of a complicated oven. I appreciated their friendly manner and professionalism. No need to call ABT. This is a great company!
SEPTMEBER 2021 WE HAD PROBLEMS WITH OUR TOP AND BOTTOM OVENS NOT HEATING. OUR SERVICE PERSON WAS "DEON", HE WAS THE VERY BEST REPAIRMAN WE EVER HAD!!!!!! EXPERIENCED, CHECKED EVERYTHING OUT, QUICK AND EXPLAINED EVERYTHING WITH THE NICEST WAY AND OUR OVENS ARE WORKING AGIAN!!! HURRAH! IF I HAVE A PROBLEM WITH ANY…
Great service. Elvis was in the house and did a superlative job. He identified the problem quickly, ordered the necessary part and returned a week later for the install. Although he got caught up in some nasty storms, Elvis worked after hours to get my appliance in working order. Thank you beary much Elvis
Scheduled appointment Technician Mark told us what the problem was he ordered the part a few days later another technician Cisco came and repaired our stove. we were so relieved, missed our oven!! These guys came in with masks on and they put shoe covers on. The service was excellent from calling to schedule to…
On time and efficient Francisco repairs our Dacor oven
AAA is incredibly professional company that clearly communicates at each stage of scheduling and repair work. David, my service professional was experienced, informed, and incredibly polite. And bonus, my now oven works better than it ever did, even when it was new. Thank you! I will happily use AAA again and recommend them to friends and neighbors.
Cisco did an excellent job on repairing my oven.A new oven would cost so much more.
Diagnostic evaluations of the issues with my oven & dryer were conducted. The necessary repairs & parts were determined & parts were ordered. James will return to do the repairs when the parts arrive.
Always great service. Thank you!
I was very impressed with the professionalism Cisco, my repair technician, exhibited at his 2 service calls to repair my oven. During the first call, he determined which parts to order and the following week, he returned to install them. He was quick, courteous and knew quickly how to get the job done right, the…
Great service and really know their stuff. Told them whom I had used to service the Sub Zero before and they said they were a good company too. Like the professionalism. Adam and Chris were in and out in less than an hour.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator/freezer repair | 355 | $132–$440 |
| Washing machine repair | 162 | $126–$371 |
| Dryer repair | 136 | $183–$365 |
| Oven repair | 136 | $139–$427 |
| Dishwasher repair | 133 | $114–$390 |
| Stove, cooktop & oven repair | 129 | $126–$427 |
| Refrigerator repair | 82 | $253–$427 |
| Washer/dryer repair | 81 | $126–$335 |
