Auto glass shop · Jackson, TN · reviewed since 2026
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 348 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 97%
5.0★★★★★55 Google reviews · 10 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers report that technicians arrive on schedule, often completing windshield and window replacements within hours of the appointment. Reviews highlight professional communication, including advance calls and clear explanations of the process, alongside thorough cleanup of the work area. The quality of installation is frequently described as comparable to factory standards, with several customers noting reasonable pricing. No negative patterns or criticisms appear in the provided five-star excerpts.
Google rating: 5.0 out of 5 from 55 reviews (100% five-star).
Reviews on this page: 55 Google reviews (42 with written comments, 3 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 27, 2026.
Service: Auto Repair Shop serving Jackson, Tennessee.
Data from Google, last updated November 1, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
AAA Auto Glass JacksonAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.AAA Auto Glass Jackson: 99/100 on this factor. Category median: 89.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.AAA Auto Glass Jackson: 97/100 on this factor. Category median: 86.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.AAA Auto Glass Jackson: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.AAA Auto Glass Jackson: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 60.–
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Bar = this company · dark tick = category median.
Star ratings
55 Google reviews we collected
5.0of 5
5 stars55100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 42 written reviews
100%praise
Praise77100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1659%
Reasonable830%
Overpriced00%
Not sure311%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response2330%
Staff & attitude1823%
Quality & results1722%
Would recommend912%
Price & value45%
Communication34%
Honesty & trust34%
What customers talk about
We read 42 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The service I received for a ding in my windshield was convenient, quick and friendly service.”
“Zack from AAA was professional, kind and did a great job!”
“I truly appreciate the great service and would definitely recommend AAA Auto Glass to anyone needing auto glass repair!”
“I would highly recommend this company for all your glass needs.”
“Fast, reasonably priced, and great service.”
“AAA was on time, polite, explained the process and asked me to check his work.”
“AAA auto is very reliable and efficient!”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired AAA Auto Glass Jackson for 5 kinds of job. Pick one to see what they paid and said.
JJames1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
I busted back glass out of my 2010 GMC acadia. AAA man came and installed new one. Very professional and knowledgeable.looks like factory installation.very pleased. Thank you AAA
Great priceAuto rear window replacement
SShay2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Carlos & Steven were both amazing! Done a great job and left NO messes! very friendly and respectful!! Would recommend to anyone !
Reasonable priceAuto windshield repair
EEd4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
The service I received for a ding in my windshield was convenient, quick and friendly service.
JJohn5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great customer service and workmanship. Had an 8am appointment, took it straight back and completed by 8:40.
Reasonable priceAuto windshield replacement
BBill3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I have used AAA Auto Glass three times on different vehicles. Each time I had the same Tech. I have never had a problem after one of his installs. I would highly recommend this company for all your glass needs.
Auto side window replacement
TTina9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
was completely satisfied with my experience with AAA Auto Glass! From start to finish, they were professional, friendly, and made the whole process so easy. The repair was done quickly and the quality of the work was excellent. I truly appreciate the great service and would definitely recommend AAA Auto Glass to anyone needing auto glass repair!
I busted back glass out of my 2010 GMC acadia. AAA man came and installed new one. Very professional and knowledgeable.looks like factory installation.very pleased. Thank you AAA
Price assessment: Great price
Services: Auto rear window replacement
Response from the owner · 3 days ago
Back glass that looks factory-fresh on your Acadia is the goal, James. Thanks so much for the kind words!
L
Lisa Allen2 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
I have used AAA Auto Glass three times on different vehicles. Each time I had the same Tech. I have never had a problem after one of his installs. I would highly recommend this company for all your glass needs.
Services: Auto side window replacement
Response from the owner · a month ago
Bill, three vehicles and the same trusted tech every time - that's the kind of consistency we're proud of! Thanks so much for the recommendation.
K
Katy-Chandler Parker6 reviewsiTotal number of Google reviews Katy-Chandler has written across all businesses on Google Maps, not just this one.
