Experts Reviews · Company report
AAA City Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%63+4.5Craft & service penalty94−0.6Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

AAA City Plumbing

Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 1,412 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.AAA City Plumbing is better than 93% of drain cleaning services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.AAA City Plumbing is better than 90% of drain cleaning services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.AAA City Plumbing is better than 94% of drain cleaning services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.AAA City Plumbing is better than 100% of drain cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.AAA City Plumbing is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.AAA City Plumbing is better than 63% of drain cleaning services.B
63

Reviews for your job

Customers hired AAA City Plumbing for 8 kinds of job.

AAA City Plumbing for faucet installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$340–$867
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#19 / 43
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 21 Google reviews tagged “Faucet installation”

greg2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Found leak in laundry room, called AAA City Plumbing, they sent Joe within 1/2 hour, he had drywall out, new faucets and washing machine box installed in an hour. Joe has a great attitude and explained everything clearly. Very happy with my emergency repair. Thank you Joe and AAA City Plumbing.

Paid $800–1,000Reasonable priceFaucet repairFaucet installationPlumbing leak repair
Joel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Had a great experience working with Joseph today! Had a new hose bib added to the side of a house and a new PRV installed. Very respectful and worked quickly and explained everything very thoroughly. 10 out of 10 would recommend working with them.

Paid $1,000+Reasonable priceOutdoor plumbing system repairFaucet installation
Greg3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Emily helped me set up a visit quickly and Shannon arrived early and completed the installation of a new garbage disposal and replaced three water line valves for me.

Paid $1,000+Reasonable priceGarbage disposal installationFaucet installation
Jeffrey10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Plumbing done right 👍😊

Plumbing pipe repairFaucet installation
Amber1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Eric was amazing! Fast and very knowledgeable. Super kind customer service.

Paid $300–400Reasonable priceFaucet installation
DebLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

They were very helpful with scheduling - mainly worked with Porsha. We had a new sink installed do needed plumbers to relocate our disposal and install our new faucet. Had to come back out to fix a minor leak

Not sureGarbage disposal installationFaucet installation
eelebLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

AAA City Plumbing was friendly, courteous and accomodating for my needs. Jamie got us on the schedule and explained the process very professionally. They were recommended by a neighbor and I am so glad this is the company they recommended! Update! Wesley came, with another young man whose name I did not catch, my…

Reasonable pricePlumbing pipe repairFaucet repairFaucet installation
Brenda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Eric did a great job.

Faucet installation
Jennifer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I had two bathroom sink faucets replaced. Eric was able to come out quickly and did a great job with the installation. I will continue to use them for any plumbing needs!

Faucet installation+ Responsiveness+ Punctuality+ Professionalism
Lucky5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Shannon did an amazing job installing our new kitchen faucet. Was able to come out same day!!

Faucet installation+ Responsiveness+ Punctuality+ Quality
dann14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great customer service, good job. Would recommend.

Faucet installationFaucet repair+ Punctuality+ Professionalism
Robin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had an excellent experience with Joe Keever and Dustin White. These guys were super professional, knowledgeable and payed extra attention to their work. They were very pleasant and I felt at ease with them doing the work. I actually requested them and I’m glad for it!

Faucet installationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Jeff2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent professional service.

Faucet installation+ Responsiveness+ Punctuality+ Quality
Keith5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Replaced 2 leaking bathroom faucets. Plumbers did great quality work in less than an hour. They also have excellent customer service if you have any questions or concerns. Will do business with AAA City Plumbing again if needed.

Faucet installation+ Responsiveness+ Punctuality+ Quality
Diane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Joe Freeman was a professional technician who did a outstanding job.

Faucet installation+ Responsiveness+ Punctuality+ Quality
Spencer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very fast and efficient service. Have used them in several areas of the home.

Faucet installation+ Responsiveness+ Punctuality+ Quality
Will2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Franklin is the tech that came out. He was very helpful and did an excellent job on my plumbing repair.

Faucet installationShower repair+ Responsiveness+ Quality+ Professionalism
Steve1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Franklin was prompt informative and courteous. Did a great job.

Faucet installationFaucet repair+ Responsiveness
SALLIE3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Joe and Jeff did a great job. Thanks to them.

Faucet installation+ Responsiveness+ Punctuality+ Professionalism
Albert7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very fast, quality service. The initial service fee was deducted from the final cost as promised. The plumber, Stephan, was very friendly and provided a list of items to purchase beforehand in order for me to save me money. After I acquired the items, he came out the very next morning. He actually did a good bit of…

Plumbing leak detectionFaucet installationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Myahmed5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Faucet installationToilet installationDrain cleaning+ Responsiveness+ Punctuality+ Quality

Price

$480-5% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 63%Overpriced 1%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair53$353–$1.4k
Toilet repair50$239–$680
Drain cleaning45$248–$593
Plumbing leak detection40$205–$630
Outdoor plumbing system repair26$366–$1.6k
Sewer cleaning21$328–$705
Faucet installation21$340–$867
Plumbing leak repair20$248–$793

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