iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%63+4.5Craft & service penalty94−0.6Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 61 drain cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 48%
4.9★★★★★1,412 Google reviews · 23 photos
95%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
71%reviews answered by the owner
$480typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite same-day scheduling, clear communication, and professional conduct as key positives, with technicians often explaining repairs thoroughly. Services range from emergency leak detection and septic tank pumping to water heater maintenance and clog removal. While most reviews praise the efficiency and knowledge of the staff, some lower-rated comments mention high pricing for specific repairs and instances where technicians arrived without necessary parts or detailed information.
Google rating: 4.9 out of 5 from 1,412 reviews (95% five-star).
Reviews on this page: 1,412 Google reviews (1,269 with written comments, 23 with photos).
Owner responses: the business replied to 71% of reviews.
Most recent review: October 24, 2026.
Service: Drain Cleaning Service serving Charlotte, North Carolina.
Data from Google, last updated October 25, 2026.
Score profile vs other drain cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
AAA City PlumbingDrain Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.AAA City Plumbing: 93/100 on this factor. Category median: 93.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.AAA City Plumbing: 90/100 on this factor. Category median: 92.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.AAA City Plumbing: 94/100 on this factor. Category median: 96.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.AAA City Plumbing: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.AAA City Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.AAA City Plumbing: 63/100 on this factor. Category median: 93.B
63
Bar = this company · dark tick = category median.
Star ratings
1,412 Google reviews we collected
4.9of 5
5 stars1,34095%
4 stars352%
3 stars101%
2 stars40%
1 star232%
Praise vs complaints
Phrases our text analysis found in 1,269 written reviews
98%praise
Praise2,41998%
Complaints432%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price2826%
Reasonable6763%
Overpriced11%
Not sure1110%
$480-5% vs typical drain cleaning services
Middle half of what 81 customers paid ($328–$1.2k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude72529%
Speed & response59124%
Quality & results40316%
Would recommend26911%
Communication2279%
Price & value1757%
Honesty & trust723%
What customers talk about
We read 1,269 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were extremely knowledgeable and that Ian W is a WORKER.”
“…ater, was first hit with" there is a $69 fee, I said no and they just hung up on me.…”
“They were able to get me on their schedule quickly, about a day from the initial visit.”
“…8-16, which is when they came to my house, a manager or the owner has never returned my call and as of today, I have not received the $25.…”
“Cory explained what was going on with the plumbing under my kitchen sink and fixed it on the spot.”
“Terrible sewer line joints that are leaking and had to be repaired only a couple months after their work.”
“I highly recommend AAA and Cory to assist with any plumbing concerns.”
“Didn't pump our pump holding tank would not recommend them”
“Red explained what the issue was and what I can do to prevent future clogs.”
“The tech did not show, no call from the company, completely ignored.”
“Their prices are reasonable, and they are highly professional.”
“…ook into the pipes, however they did write an estimate that was very over priced and didn't not do half the work as the competitor company to determin…”
“He was knowledgeable, helpful, was honest and gave me peace of mind for my property.”
“Not very honest professional service and a total waste of my afternoon.”
People customers mention
Cindy79 reviews
Jamie47 reviews
Jaime38 reviews
Ian29 reviews
Perry28 reviews
Shannon28 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired AAA City Plumbing for 8 kinds of job. Pick one to see what they paid and said.
HenriettaLocal Guide · 35 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★
I have used AAA City Plumbing on several occasions. They give the best service at a fair price .Very professional and courteous! From making an appointment with Jaime to the two techs, Randy (Red) and Ian, the service was impeccable !! Red explained what the issue was and what I can do to prevent future clogs. I…
Paid $200–400Reasonable priceDrain cleaning
JLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I called AAA City Plumbing and was able to have Cory come out the same day. Cory explained what was going on with the plumbing under my kitchen sink and fixed it on the spot. Cory was efficient, friendly and did a great job taking care of the leaking pipe and smell from the sink vent. I highly recommend AAA and Cory to assist with any plumbing concerns.
Stephen2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Prompt, excellent service at a reasonable price. Urgently brought to my attention a fresh water leak into the tank. At my request pumped the tank when I was not home due to scheduling issues.
Paid $200–400Reasonable priceService not listed
Dhibu3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Jamie was the dispatcher for me when I called in to fix the plumbing issue we were having. She was extremely helpful and very cooperative. She was able to find me a technician very fast and followed up. I highly recommend her.
Paid $1,200–1,400Drain cleaning
venessaLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I really appreciate the services Jaime gave me on the phone, real nice, in no time had me an appointment right away! Perry and lan they was really nice, they got the job done, and really gave me some things that didn’t need to be in the septic! Great Job guys! Thank You!
Paid $400–600Not sureSeptic system installation
greg2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Found leak in laundry room, called AAA City Plumbing, they sent Joe within 1/2 hour, he had drywall out, new faucets and washing machine box installed in an hour. Joe has a great attitude and explained everything clearly. Very happy with my emergency repair. Thank you Joe and AAA City Plumbing.
I was very pleased with the service I received from AAA City Plumbing. I called them because needed to locate the boundaries of my septic drainage field. They were able to get me on their schedule quickly, about a day from the initial visit. I was impressed by Frankie and Perry’s ability to find the drainage field with a minimum of digging. They were very knowledgeable about their work. The front office personnel, Parish and Jaimie, were extremely professional snd courteous. Thank you, AAA City Plumbing!
Price assessment: Great price
Services: Sewer cleaning, Service not listed
Priscilla M.3 reviewsiTotal number of Google reviews Priscilla has written across all businesses on Google Maps, not just this one.
Randy and Ian W came by my townhome and cleared an upstairs clog that I had been trying to clear since the previous weekend! They were extremely knowledgeable and that Ian W is a WORKER. Randy was so knowledgeable that it was on another level. Those two are your “A Team”. I will definitely be asking for them again if a problem arises in the future. My father and mother were visiting and couldn’t speak highly enough of Ian W and how polite he was. It was always “Yes sir” “no sir” etc. They both even took the extra time at 5 pm on a Friday to uncover my clean out that the sod had grown over. Absolutely amazed by their work ethic. I meant to write this sooner but I’m glad I finally gave them the props that they were due. They also replaced a wax ring for me and made sure they cleaned and Ian vacuumed the entire bathroom when they were done. Superb work guys.
Price assessment: Great price
Services: Toilet repair, Sewer cleaning
Madeline GrimmLocal Guide · 83 reviewsiTotal number of Google reviews Madeline has written across all businesses on Google Maps, not just this one.
AAA Plumbing always has great customer service! I spoke with Jamie today and she was so nice, accommodating and professional!! I highly recommend AAA Plumbing!
Cora Gonzales3 reviewsiTotal number of Google reviews Cora has written across all businesses on Google Maps, not just this one.
I have used AAA City Plumbing on several occasions. They give the best service at a fair price .Very professional and courteous! From making an appointment with Jaime to the two techs, Randy (Red) and Ian, the service was impeccable !! Red explained what the issue was and what I can do to prevent future clogs. I had a price that I assumed I would be changed for the service and thank the Lord the final charge was way less than what I was expecting!! I will always only call AAA City!
Price assessment: Reasonable price
Price: $200–400
Services: Drain cleaning
Response from the owner · a year ago
Thank you! We always strive for excellent service, and we’re glad it showed.
Shari Booker7 reviewsiTotal number of Google reviews Shari has written across all businesses on Google Maps, not just this one.
I called AAA City Plumbing and was able to have Cory come out the same day. Cory explained what was going on with the plumbing under my kitchen sink and fixed it on the spot. Cory was efficient, friendly and did a great job taking care of the leaking pipe and smell from the sink vent. I highly recommend AAA and Cory to assist with any plumbing concerns.
Did not get service from them but if your service is as bad as your drivers then it’s always a no to this business. Review your driver and possibly let this person go. Truck 94. A danger to all. Swerving and cutting people off. This guy needs to go.
