Experts Reviews · Company report
AAA City Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%63+4.5Craft & service penalty94−0.6Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

AAA City Plumbing

Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 1,412 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.AAA City Plumbing is better than 93% of drain cleaning services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.AAA City Plumbing is better than 90% of drain cleaning services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.AAA City Plumbing is better than 94% of drain cleaning services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.AAA City Plumbing is better than 100% of drain cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.AAA City Plumbing is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.AAA City Plumbing is better than 63% of drain cleaning services.B
63

Reviews for your job

Customers hired AAA City Plumbing for 8 kinds of job.

AAA City Plumbing for plumbing leak repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$248–$793
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 44
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 20 Google reviews tagged “Plumbing leak repair”

JLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I called AAA City Plumbing and was able to have Cory come out the same day. Cory explained what was going on with the plumbing under my kitchen sink and fixed it on the spot. Cory was efficient, friendly and did a great job taking care of the leaking pipe and smell from the sink vent. I highly recommend AAA and Cory to assist with any plumbing concerns.

Paid $200–400Plumbing pipe repairPlumbing leak repair
greg2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Found leak in laundry room, called AAA City Plumbing, they sent Joe within 1/2 hour, he had drywall out, new faucets and washing machine box installed in an hour. Joe has a great attitude and explained everything clearly. Very happy with my emergency repair. Thank you Joe and AAA City Plumbing.

Paid $800–1,000Reasonable priceFaucet repairFaucet installationPlumbing leak repair
Robin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Joseph, Perry and Ian came and fixed my waterline pressure coming in from the main line which was way too high and they also pumped out my septic tank and ran a camera through the lines to the septic to make sure there weren't any blockages to the tank. Very hardworking and honest men. I thank them greatly.

Paid $2,000+Plumbing leak detectionPlumbing pipe repairSewer cleaning
mjspentLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I had an exceptional experience with AAA City Plumbing today and wanted to recognize Wesley and Ian W for their outstanding service. They were working on a home in my neighborhood when I stopped to ask them about a plumbing issue I was having at my own house. They were both extremely friendly, professional, and…

Paid $400–500Reasonable priceToilet installationPlumbing leak repair
Shelley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I have used this company twice. They are courteous and knowledgeable. They will explain everything and have upfront pricing. Joseph is a great tech!

Paid $1,000+Reasonable pricePlumbing pipe repairPlumbing leak repair
Rachael10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Frankie did an amazing job on our repair. He was professional and courteous. He did an awesome job walking me through the process and showing us the leak as well as our options. He was able to fix my leak same day and provided excellent service!

Plumbing leak repair
Mukul3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Excellent service they went extra mile to finish the difficult project of rerun water line. They finished the work in time and more efficient way. Two men crew worked for 2 days with smile, and they were very cooperative.

Paid $1,000+Great pricePlumbing pipe repairOutdoor plumbing system repairPlumbing leak repair
Ronald4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Shannon was very knowledgeable and professional!

Paid $1–100Reasonable pricePlumbing leak repair
DebbieLocal Guide · 97 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Such nice people who are ready to help! Spoke with Jamie and she was very helpful. Randy came out same day I called and is getting all plumbing ready for inspection. He was super helpful and super nice. A great company with awesome customer service!!

Paid $1,000+Great priceToilet repairDrain cleaningPlumbing leak detection
Boice9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great experience. It was very easy to schedule an appointment with Jaime and the technician fixed my problem in under 30 minutes. Will definitely use AAA again

Paid $1–100Reasonable pricePlumbing leak repair
Vaughn10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Good estimate

Plumbing leak detectionPlumbing leak repair
AmandaLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

When I called the receptionist was sweet and helpful in getting us scheduled for what I thought was going o be having the septic tank pumped. Upon arrival the staff member informed me it wasn't my septic tank that needed to be serviced, it was the pump that moved water to the drainage fields. He guided me through…

Customer photo from Amanda's review
Reasonable priceOutdoor plumbing system repairSump pump repairPlumbing leak repair
Devin12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Shannon was very knowledgeable and worked very hard to take care of our issue. He was able to get our issue taken care of in a timely fashion and was very professional!! I definitely recommend any of his work!!

Plumbing leak detectionPlumbing leak repairToilet repair+ Responsiveness+ Punctuality+ Quality
Arementa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Eric was Very efficient and friendly

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality
Keenen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Joe K. He was very professional and on time to repair our busted pipe we will definitely recommend again

Plumbing leak detectionPlumbing leak repair+ Responsiveness+ Quality+ Professionalism
AestheticsLocal Guide · 70 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They came out inside of 22 hours or so. After the repair they had our septic pumped out the next day. Super nice and professional

Plumbing leak repairPlumbing pipe repairSewer cleaning+ Responsiveness+ Punctuality+ Professionalism
Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Justin was very knowledgeable and professional during this expedient repair. He provided upfront cost before performing the work, followed by an on the spot repair. I recommend giving AAA plumbing a call for all your plumbing needs.

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality
Jenn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

George and Ian were very professional, courteous and friendly. It was appropriately explained what was needed. The work was done efficiently. George also taught us how to treat drains and what products to use to avoid future backup and problems

Plumbing leak repairPlumbing pipe repairDrain cleaning+ Quality+ Professionalism+ Value
Denise4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Franklin was very professional took his time and explained everything. Great service! We would highly recommend AAA City Plumbing

Plumbing leak detectionPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Alfred8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality

Price

$480-5% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 63%Overpriced 1%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair53$353–$1.4k
Toilet repair50$239–$680
Drain cleaning45$248–$593
Plumbing leak detection40$205–$630
Outdoor plumbing system repair26$366–$1.6k
Sewer cleaning21$328–$705
Faucet installation21$340–$867
Plumbing leak repair20$248–$793

Compare with