Experts Reviews · Company report
AAA City Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%63+4.5Craft & service penalty94−0.6Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

AAA City Plumbing

Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 1,412 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.AAA City Plumbing is better than 93% of drain cleaning services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.AAA City Plumbing is better than 90% of drain cleaning services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.AAA City Plumbing is better than 94% of drain cleaning services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.AAA City Plumbing is better than 100% of drain cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.AAA City Plumbing is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.AAA City Plumbing is better than 63% of drain cleaning services.B
63

Reviews for your job

Customers hired AAA City Plumbing for 8 kinds of job.

AAA City Plumbing for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.53
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$353–$1.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#22 / 52
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 53 Google reviews tagged “Plumbing pipe repair” · showing 20

JLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I called AAA City Plumbing and was able to have Cory come out the same day. Cory explained what was going on with the plumbing under my kitchen sink and fixed it on the spot. Cory was efficient, friendly and did a great job taking care of the leaking pipe and smell from the sink vent. I highly recommend AAA and Cory to assist with any plumbing concerns.

Paid $200–400Plumbing pipe repairPlumbing leak repair
Robin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Joseph, Perry and Ian came and fixed my waterline pressure coming in from the main line which was way too high and they also pumped out my septic tank and ran a camera through the lines to the septic to make sure there weren't any blockages to the tank. Very hardworking and honest men. I thank them greatly.

Paid $2,000+Plumbing leak detectionPlumbing pipe repairSewer cleaning
Cynthia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Cory was on time, professional and knew what he was doing. He showed up with all the tools that he needed. He completed the job safely and quickly and checked for leaks when he was done. Highly recommend him and we will ask for Cory in the future!

Paid $200–400Reasonable pricePlumbing pipe repair
SonyaLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Thank you Arden for repairing the broken pipe connected to my A/C and for thoroughly explaining the plumbing situation we have at our home. You went above and beyond our expectations.

Great pricePlumbing leak detectionPlumbing pipe repairService not listed
Shelley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I have used this company twice. They are courteous and knowledgeable. They will explain everything and have upfront pricing. Joseph is a great tech!

Paid $1,000+Reasonable pricePlumbing pipe repairPlumbing leak repair
Jeffrey10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Plumbing done right 👍😊

Plumbing pipe repairFaucet installation
MeridithLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I used AAA City Plumbing and had a great experience from start to finish. They were quick to respond and arrived at the house promptly ( same day service). Customer service was excellent, pricing was transparent, and their after-service follow-up was exceptional. Parrish at reception is sweet as pie and made the…

Reasonable pricePlumbing pipe repair
Deborah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

From the beginning of the project to the very end, Randy "Red" & Cory gave excellent communication of what each step would entail. As a female helping my senior mom with a major plumbing crisis, both Randy & Cory kept me in the loop the entire way and was extremely caring and compassionate about making sure the…

Paid $1,000+Reasonable pricePlumbing pipe repair
Mukul3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Excellent service they went extra mile to finish the difficult project of rerun water line. They finished the work in time and more efficient way. Two men crew worked for 2 days with smile, and they were very cooperative.

Paid $1,000+Great pricePlumbing pipe repairOutdoor plumbing system repairPlumbing leak repair
DebbieLocal Guide · 97 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Such nice people who are ready to help! Spoke with Jamie and she was very helpful. Randy came out same day I called and is getting all plumbing ready for inspection. He was super helpful and super nice. A great company with awesome customer service!!

Paid $1,000+Great priceToilet repairDrain cleaningPlumbing leak detection
DariseeLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Eric and James came through and gave me a good understanding of my problem and gave faith prices for the work. Speedy as well

Paid $400–500Reasonable pricePlumbing pipe repair
Leo4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

Quick fast and professional

Paid $1,000+Not sureGarbage disposal installationPlumbing pipe repair
Matt4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Shannon and James did an amazing job with our repairs at our house. Great to work with both did outstanding work. Give them both 5 stars.

Paid $1,000+Great pricePlumbing leak detectionPlumbing pipe repair
eelebLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

AAA City Plumbing was friendly, courteous and accomodating for my needs. Jamie got us on the schedule and explained the process very professionally. They were recommended by a neighbor and I am so glad this is the company they recommended! Update! Wesley came, with another young man whose name I did not catch, my…

Reasonable pricePlumbing pipe repairFaucet repairFaucet installation
Rosalyn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

I received a message from my city of Rock Hill saying I had water flow problem. I called the Natural Gas Company because my hot water heater was running water all day and night. They came out and said it was not the water heater but a pipe leaking. I called AAACity Plumbing and they were at my home 45 minutes later.…

Great pricePlumbing pipe repair
Carolina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Wonderful service!

Plumbing pipe repair
Ali4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Eric Lingerfelt was great! He was able to identify our problem (which many others had failed to do) and fix it within a 12 hour period! Professional and great to work with. Highly recommend!

Plumbing leak detectionPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Jon7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Called on Friday with multiple issues. We’re able to come as soon as the next but our schedule didn’t allow for it. When Matt arrived I walked him through the problems. He listened and provided great insight into the solutions. He was able to get me a quote and start within 30min. Matt was here ALL day. A prior…

Outdoor plumbing system repairPlumbing pipe repairShower repair+ Responsiveness+ Punctuality+ Quality
Danyetta3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We were very pleased with the work that was done by AAA City Plumbing. Shane, Franklin and Eric were all very professional, friendly and courteous. They were willing to answer any questions we had and gave explanations that we could understand. They were on time and kept our property in great shape as they did…

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Anony5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tyler showed up on time and was very professional. He explained everything that was wrong with my dishwasher drainage problem in detail. He provided options to fix a pressure issue that I didn't even know existed which will save me money in the long run. The whole experience was great. I would highly recommend Tyler and AAA City Plumbing!

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality

Show more plumbing pipe repair reviews (33 more) →

Price

$480-5% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 63%Overpriced 1%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair53$353–$1.4k
Toilet repair50$239–$680
Drain cleaning45$248–$593
Plumbing leak detection40$205–$630
Outdoor plumbing system repair26$366–$1.6k
Sewer cleaning21$328–$705
Faucet installation21$340–$867
Plumbing leak repair20$248–$793

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