Experts Reviews · Company report
AAA City Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%63+4.5Craft & service penalty94−0.6Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

AAA City Plumbing

Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 1,412 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.AAA City Plumbing is better than 93% of drain cleaning services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.AAA City Plumbing is better than 90% of drain cleaning services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.AAA City Plumbing is better than 94% of drain cleaning services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.AAA City Plumbing is better than 100% of drain cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.AAA City Plumbing is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.AAA City Plumbing is better than 63% of drain cleaning services.B
63

Reviews for your job

Customers hired AAA City Plumbing for 8 kinds of job.

AAA City Plumbing for sewer cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$700–800
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$328–$705
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 37
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 21 Google reviews tagged “Sewer cleaning”

ShaneLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

I was very pleased with the service I received from AAA City Plumbing. I called them because needed to locate the boundaries of my septic drainage field. They were able to get me on their schedule quickly, about a day from the initial visit. I was impressed by Frankie and Perry’s ability to find the drainage…

Great priceSewer cleaningService not listed
Vader's2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Randy and Ian W came by my townhome and cleared an upstairs clog that I had been trying to clear since the previous weekend! They were extremely knowledgeable and that Ian W is a WORKER. Randy was so knowledgeable that it was on another level. Those two are your “A Team”. I will definitely be asking for them again…

Great priceToilet repairSewer cleaning
Mrs7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had a great experience when scheduling my appointment with Jaime. She was very professional and a pleasure to speak with.

Sewer cleaning
Robin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Joseph, Perry and Ian came and fixed my waterline pressure coming in from the main line which was way too high and they also pumped out my septic tank and ran a camera through the lines to the septic to make sure there weren't any blockages to the tank. Very hardworking and honest men. I thank them greatly.

Paid $2,000+Plumbing leak detectionPlumbing pipe repairSewer cleaning
ThomasLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Emily was nice when making appt. Wesley and Gary were efficient, and knew exactly what to look for to solve my issue. They were professional, courteous and arrived in a very quick . My issue was resolved and would not hesitate to call them back in future if needed. GREAT JOB AAA CITY PLUMBING!!

Paid $500–600Great priceSewer cleaningOutdoor plumbing system repair
Adrienne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Joseph was phenomenal. Very personable, knowledgeable, and polite. He explained everything he was doing in a way I could easily understand. He went above and beyond. If I ever need plumbing help again I will definitely call AAA City plumbing and request Joseph again!

Paid $700–800Reasonable priceDrain cleaningSewer cleaning
Ray2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Jaime was professional, helpful and timely. Fixed me right on up!

Paid $300–400Great priceSewer cleaning
Ellis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Thank you Gina for your help ,project is ongoing , lm well satisfied so far !

Paid $700–800Reasonable priceToilet repairDrain cleaningSewer cleaning
Meg2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Ian Galbally was our technician. Was able to come out same day & locate a job that others wouldn’t! Quick, clean, friendly service. 10/10 would recommend!

Sewer cleaning
nancy14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Honest hard workers that got the job done quickly and efficiently. Wesley, Perry, and Eric got us back on track quickly. They office staff were very kind and got everybody scheduled fast. Porsha kept us updated on everything. Very fair prices. Highly recommend

Drain cleaningPlumbing leak detectionSewer cleaning
MauriceLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Hands down best company I have worked with. Very very fast and knowledgeable of what they are doing. Price friendly and I will be using them going forward.

Great priceSewer cleaningSewer repair
Jay1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Porsha super sweet excellent customer service 10/10

Sewer cleaning
AlanLocal Guide · 73 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great customer service. Gina was very helpful.

Reasonable priceSewer cleaning
SheilaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thanks Jaime

Reasonable priceSewer cleaningOutdoor plumbing system repair
DLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

This company is awesome. We had all of the toilets in our house backed up, and I called them at 4:45 in the afternoon. They came out, diagnosed my septic system issue and resolved it efficiently and at a very fair price. Kudos to Chris, excellent technician. Great customer service skills. Highly recommend this company.

Sewer cleaningDrain cleaning+ Responsiveness+ Punctuality+ Quality
william4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have been using and getting good septic tank pumping service from AAA Plumbing for many years.

Sewer cleaning+ Responsiveness
AestheticsLocal Guide · 70 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They came out inside of 22 hours or so. After the repair they had our septic pumped out the next day. Super nice and professional

Plumbing leak repairPlumbing pipe repairSewer cleaning+ Responsiveness+ Punctuality+ Professionalism
Mike7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Septic tank pump. Despite pending tropical storm you guys got me in on short notice. Excellent service from start to finish.

Sewer cleaning+ Responsiveness+ Professionalism
ScarletLocal Guide · 233 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Absolutely ecstatic with the work Chris did. He was here in under 2 hours. Super nice very professional in explaining the problem. He pumped the septic to find out the real problem. Next we had Robert to come out to unclog the major pipe to the septic system. Both guys were awesome. Highly recommend AAA City…

Sewer cleaningDrain cleaning+ Responsiveness+ Punctuality+ Quality
Mike5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Sewer cleaning+ Responsiveness+ Quality+ Professionalism
Shelia10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Sewer cleaning+ Responsiveness+ Punctuality+ Quality

Price

$480-5% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 63%Overpriced 1%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair53$353–$1.4k
Toilet repair50$239–$680
Drain cleaning45$248–$593
Plumbing leak detection40$205–$630
Outdoor plumbing system repair26$366–$1.6k
Sewer cleaning21$328–$705
Faucet installation21$340–$867
Plumbing leak repair20$248–$793

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