PACKING SERVICES · TUCSON, AZ
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%12+4.2Reliability 15%2+0.3Craft & service 20%34+6.8Value 10%84+8.4Momentum 8%28+2.2Track record 7%45+3.2Accountability 5%8+0.4Experts Score= 25Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.25SCORE

AAA Soto's Moving & Storage

Better than 7% of packing services · #28 of 30

4.7★126 Google reviewsGoogle star rating as shown on Google Maps.
4.56★last 12 monthsAverage stars on reviews from the last 12 months only.
11.1%1–2★ in 2 yrs (avg 2.8%)Share of reviews from the last 24 months that gave 1 or 2 stars.
25%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

AAA Soto's Moving & Storage for in-state moving

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000–1,500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.3k–$3.2k

All 2 Google reviews tagged “In-state moving”

★★★★★ Cindy · 4 months ago

I want to thank Robert and the team of movers! They are very professional, hardworking individuals! I would highly recommend Soto's for any move local or across the country. Thanks again for making the move as stress free as possible!

Paid $1,000–1,500Great priceLocal movingIn-state moving
★★★★★ Parambir · 5 years ago

AAA Soto's helped me move from Tucson to Phoenix recently and the process was pretty seamless. Planning the move with Yvette over the phone made a typically stressful event much more manageable. Nacho and Eric arrived promptly at 7 AM at my Tucson apartment, safely moved all of my boxes and furniture from the second…

In-state moving+ Responsiveness+ Punctuality+ Professionalism

vs category

Blue = AAA, grey = packing services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

3.03.54.04.55.02023-Q3: 4.56★ (9 reviews)2023-Q4: 5.00★ (2 reviews)2024-Q1: 5.00★ (1 reviews)2024-Q3: 5.00★ (5 reviews)2024-Q4: 5.00★ (5 reviews)2025-Q1: 3.00★ (2 reviews)2025-Q2: 5.00★ (2 reviews)2025-Q3: 5.00★ (7 reviews)2025-Q4: 4.33★ (6 reviews)2026-Q2: 3.67★ (3 reviews)2026-Q3: 5.00★ (2 reviews)2026-Q4: 5.00★ (2 reviews)2023-Q32024-Q32025-Q32026-Q32026-Q4
This companyIndustrydot size = review count

Price

$846-24% vs typical packing services

Bar = middle half of what customers paid · gold mark = category median.

Great price 86%Reasonable 14%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%12+4.2Reliability 15%2+0.3Craft & service 20%34+6.8Value 10%84+8.4Momentum 8%28+2.2Track record 7%45+3.2Accountability 5%8+0.4Experts Score= 25Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
12
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
2
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
34
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
84
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
28
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
45
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
8

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+24 / −0
Professionalism
+27 / −3
Responsiveness
+26 / −1
Punctuality
+7 / −0
Value
+24 / −0

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