Analyzing 6,634,1386.6M ReviewsFor 18,56018.6K Experts
Customers frequently cite quick turnaround times, reasonable pricing, and professional installation for windshield and window repairs. Recurring themes include efficient service and helpful staff, though some reviewers note issues with post-repair functionality, such as power windows or sunroofs failing. A common criticism involves communication breakdowns regarding pickup times and discrepancies between phone quotes and in-store pricing.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
3,830 Google reviews we collected
Phrases our text analysis found in 2,500 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I was shopping around to replace my windshield, and this was the only place I found with such a fair price.”
“Be wary of strategically hidden fees that you won't be presented with until you arrive for your appointment.”
“Can't beleive how fast this was done- incredibly seamless (pun intended).”
“on Thursday, April 22nd, I waited 2 hours for an appointment to install a windshield, and they never showed up.”
“Windshield replacement job was professionally done and finished in a timely manner”
“To make matters worse, you were rude and arrogant when dealing with me.”
“Great work and super easy to get in and get services done.”
“And now you want me to pay another $95 inspection fee just to fix what you damaged in the first place!”
“Will definitely recommend them to anyone and will be back if I ever need a windshield replaced again.”
“Everyone they broke the entire piece down and glued it back together and it melted in the sun… UNACCEPTABLE i wouldnt recommend this glass shop to anyone.”
“They don't communicate well to their clients or between each other.”
“And when I was paying I accidentally gave the cashier too much money and she was honest and let me know I really appreciate that.”
“If this shop claims resin “won’t fix small chips,”(which is the lie they tell their customers) that is misleading—it works when applied correctly.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Aaron Auto Glass for 8 kinds of job. Pick one to see what they paid and said.
The customer service is lacking. They get a 1 out of 5 for that specifically. They don't communicate well to their clients or between each other. Not just with me but with another person that came after me. With that being said... I gave them a 5 because the service was far quicker than expected. I expected my city…
Aaron's Auto Glass was amazing with fixing my front windshield. Their prices are perfect and you don't have to wait long. Speed with perfection. Will definitely recommend them to anyone and will be back if I ever need a windshield replaced again. Their customer service was outstanding too. Anytime I spoke to someone…
Should probably wait until a few months pass to write this to make sure my glass performs, but I feel compelled to write this review. Taking my lady friend up for a fall weekend this Friday and thought oh snap there's a crack in my windshield that's not gonna impress wonder if I can get that fixed this week yet.…
Very professional quick experience. Window looks great and price seemed reasonable. Thank You!
Absolutely amazing place. Organized and they were so quick! Extremely great prices, great service and they turned it around so quick!! Highly highly recommend.
Shout out to this shop! I got quoted $1100 from the dealer to fix my window issue. Aaron’s said, bring it in and let us take a look, they fixed it within an hour (walk in) for 1/10th of the price. I know where I’ll be taking my vehicles from now on.
| Job | Reviews | Category typical |
|---|---|---|
| Auto windshield replacement | 262 | — |
| Auto windshield repair | 260 | — |
| Auto side window replacement | 95 | — |
| Auto rear window replacement | 74 | — |
| Installation | 61 | — |
| Auto power window repair | 28 | — |
| Auto side view mirror repair | 13 | — |
| Vehicle window tinting | 7 | — |
4.8 ★★★★★ 3,830 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great work and super easy to get in and get services done. Highly recommend!
The customer service is lacking. They get a 1 out of 5 for that specifically. They don't communicate well to their clients or between each other. Not just with me but with another person that came after me. With that being said... I gave them a 5 because the service was far quicker than expected. I expected my city sticker to be trashed, it was saved and reapplied. I expected some up selling, but nope straight to the point. I expected some minor issue with them breaking/damaging something cuz it's not a big chain, no issues whatsoever. They price is surprisingly competitive. Even against Safelite. The difference is safelite force bundles their mobile pricing by default, but this place has them separate. So you're not forced to pay extra for a service you don't need. I drove 40 minutes from the suburbs for this. Even with the poor customer service, I'd go back and recommend to friends.
Thank you for your feedback, Antonio. If you have a moment, I would like to discuss with you where we fell short in our customer service. We generally have great communication. I'm happy to hear that everything else went well. Thank you, Josue
Aaron's Auto Glass was amazing with fixing my front windshield. Their prices are perfect and you don't have to wait long. Speed with perfection. Will definitely recommend them to anyone and will be back if I ever need a windshield replaced again. Their customer service was outstanding too. Anytime I spoke to someone they answered my questions without hesitation.
Hi Marie, Thank you for the great review. I'm happy to hear you had a great experience.
My car was leaking from the windshield, and they repaired it at a low cost.
Hi Hugo, Thank you for the review. I'm happy to hear we were able to repair your car at a low cost.
Should probably wait until a few months pass to write this to make sure my glass performs, but I feel compelled to write this review. Taking my lady friend up for a fall weekend this Friday and thought oh snap there's a crack in my windshield that's not gonna impress wonder if I can get that fixed this week yet. Called Aaron on a monday at 10A, they piped in my insurance provider to confirm coverage and make the connection on the same call. Told to to drop off at 11A. Called me at 2P saying new windshield is done and installed. it looks great! Can't beleive how fast this was done- incredibly seamless (pun intended). If the glass doesn't hold up I'll update this review but I highly recommend.
Thank you, Andy. We are confident in our work, as we have been doing this for over 40 years. However, if you have any issues, we do offer a lifetime warranty on our work. Thank you again
Rear small window replacement. Love their staff, very helpful.
Thank you Janessa
Very professional quick experience. Window looks great and price seemed reasonable. Thank You!
Thank you, Mike. We appreciate the review.
The best place for repair in Northside.
Thank you Greg.
Absolutely amazing place. Organized and they were so quick! Extremely great prices, great service and they turned it around so quick!! Highly highly recommend.
Thank you Michelle, for the great review.
Great job, awesome lades at office
Thank you Pomah. We appreciate the kind words.
Analyzing 6,634,1386.6M ReviewsFor 18,56018.6K Experts
