Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Customers frequently praise the service department for punctual appointments, clear communication, and complimentary car washes during oil changes. Staff are noted for providing diagnostic videos and explaining repairs without pressure. However, some low-star reviews cite issues with unresolved mechanical problems, such as overheating from a disconnected fan, and criticize battery replacement pricing as excessive.
Data from Google, last updated November 11, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Bar = this company · dark tick = category median.
292 Google reviews we collected
Phrases our text analysis found in 230 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 230 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Then they also cleaned the windows inside and out, it was a nice surprise the inside wash.”
“Great experience when I bought my car and also when I call to get an appointment for oil changes and the team is awesome!”
“The problem was not resolved”
“I was immediately made comfortable that my car would be taken care of.”
“Very welcoming for my first time here and communicative.”
“Would recommend the service department at Aaron Kia!”
“Came in for an oil change, it took about an hour and a half which is reasonable and they also included a car wash!”
“Sophia and Ronnie are exactly who you want to trust with your vehicle.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Aaron Kia of Corona Service Department for 8 kinds of job. Pick one to see what they paid and said.
I was immediately made comfortable that my car would be taken care of. A full inspection was done and I was informed that no repairs were needed. My oil was changed and car washed at no cost. It's good to finally have a honest dealership!
My experience was good. Unfortunately, everything that’s needed in life today is overpriced. Staff was professional.
Kia performed my oil change. They estimated 1.5 hour wait and it was only 45 min wait. Then they also cleaned the windows inside and out, it was a nice surprise the inside wash.
Great experience when I bought my car and also when I call to get an appointment for oil changes and the team is awesome! Thanks Aaron Kia of Corona
Took wife's car for warranty on cometic trim. I love that when a schedule appt. They worked on the car in less that 2 hrs, they inspect car in all areas and send recommendations to accept or decline. I live the fact that a video was provided by technician on what he checked for and recommended. I was provided a…
They are Open During construction. This is the First time I went for My Kia Carnival Engine oils changed.The Person who Helped me his Name is Gorge . I don't have a appointment But they took my car and whatever Service I need they did it for me. So I'm very happy for Aaron Kia Service Department of Corona . I…
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 98 | — |
| Vehicle Inspection | 25 | — |
| General repairs & maintenance | 19 | — |
| Auto maintenance | 12 | — |
| Transmission | 12 | — |
| Auto engine diagnostic | 11 | — |
| Tire rotations | 10 | — |
| Air & cabin filter replacement | 8 | — |
4.9 ★★★★★ 292 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great customer service!
Hi Rhea, thanks so much for taking the time to leave Aaron Kia of Corona Service Department a great review!
I was immediately made comfortable that my car would be taken care of. A full inspection was done and I was informed that no repairs were needed. My oil was changed and car washed at no cost. It's good to finally have a honest dealership!
Darrell, we’re glad to hear you were so comfortable and well taken care of at Aaron Kia of Corona Service Department! We appreciate your trust in us. Safe travels!
My experience was good. Unfortunately, everything that’s needed in life today is overpriced. Staff was professional.
Glenda, thank you for your feedback! We will share your comments with the team. We hope to see you again at Aaron Kia of Corona Service Department!
Kia performed my oil change. They estimated 1.5 hour wait and it was only 45 min wait. Then they also cleaned the windows inside and out, it was a nice surprise the inside wash.
Great experience when I bought my car and also when I call to get an appointment for oil changes and the team is awesome! Thanks Aaron Kia of Corona
Hi Melissa - We're grateful for your business and will be sure to pass along your kind words to the team! Thank you for choosing Aaron Kia of Corona Sales and Service. See you next time!
Took wife's car for warranty on cometic trim. I love that when a schedule appt. They worked on the car in less that 2 hrs, they inspect car in all areas and send recommendations to accept or decline. I live the fact that a video was provided by technician on what he checked for and recommended. I was provided a ride back home. Sophia is very nice and knowledgeable. Thank you Aaron Kia!!
Art, thank you for sharing your fantastic feedback about Sophia and the team! We appreciate your business and look forward to seeing you again at Aaron Kia of Corona Service Department. Enjoy the ride!
My service advisor was Sophia and she was great! Very welcoming for my first time here and communicative. Came in for an oil change, it took about an hour and a half which is reasonable and they also included a car wash! Driving in I was met right away by Sophia who took my information and showed me to the waiting area. This is a newer dealership so I believe they’re still under construction. Waiting area could use a little more pizzazz at the moment but I’m sure they’re working on it! They have complimentary water, coffee and snacks but there’s also a vending machine available. The seats are comfy and I definitely did not mind waiting for my vehicle here. I did however have to stop myself from putting my feet up on the sofa I was using - that’s how comfortable I felt! While waiting I received updates on my vehicle and I even received a video walk around from the technician working on my car! It was great, he showed me the thread on each of my tires, the oil, liquids needing to be topped off, the condition of the cabin filter and a few other things as well. Once my vehicle was done, I received a text from Sophia and she went over everything done to my car and I was on my way. Definitely will be coming back for my service needs!
Hi Alejandra, thank you for sharing your positive experience with Sophia and our team at Aaron Kia of Corona Service Department. We look forward to servicing your vehicle in the future!
They are Open During construction. This is the First time I went for My Kia Carnival Engine oils changed.The Person who Helped me his Name is Gorge . I don't have a appointment But they took my car and whatever Service I need they did it for me. So I'm very happy for Aaron Kia Service Department of Corona . I Recommend to go for Your car service. They Cleaned my Car too 😊
Hi Asha! We are thrilled you received such efficient and accommodating service from George and our team. Thank you for recommending Aaron Kia of Corona Service Department!
I took my vehicle for oil change and as soon as I arrived, Sophia greeted my at my vehicle, took my information and got me a lift to get back home. I loved that in less than an hour, I got notifications on recall repairs and suggested work my vehicle needed. once I approved what I wanted done, my car was ready in less than three hours. Sophia is very friendly and helpful. Thank you Aaron Kia of Corona for this experience and the free oil change, and to Sophia for her outstanding customer service.
Blanca, we're glad to know Sophia made your oil change experience so seamless and efficient. Thank you for choosing Aaron Kia of Corona and for sharing your positive feedback with us! Have a great day!
Sophia was great! She kept me updated and answered all my questions in a timely manner. She was so friendly and nice!
Thank you for the review, Tara! We will be sure to pass the kudos along to Sophia. We appreciate your business here at Aaron Kia of Corona.
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
