Analyzing 6,657,1206.7M ReviewsFor 18,65518.7K Experts

Experts Reviews · Company report
ABC Air Conditioning & Heating Specialist logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%75+18.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Momentum penalty79−2.1Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

ABC Air Conditioning & Heating Specialist

Winter Garden, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 1,240 Google reviews

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Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ABC Air Conditioning & Heating Specialist is better than 85% of heat pump installation services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ABC Air Conditioning & Heating Specialist is better than 75% of heat pump installation services.B
75
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ABC Air Conditioning & Heating Specialist is better than 89% of heat pump installation services.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ABC Air Conditioning & Heating Specialist is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ABC Air Conditioning & Heating Specialist is better than 79% of heat pump installation services.B
79
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ABC Air Conditioning & Heating Specialist is better than 100% of heat pump installation services.A
100

Reviews for your job

Customers hired ABC Air Conditioning & Heating Specialist for 8 kinds of job.

ABC Air Conditioning & Heating Specialist for thermostat installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Thermostat installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 24

All 8 Google reviews tagged “Thermostat installation”

MarcusLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very professional from sales process to installation. The team worked hard, explained what they were doing, and cleaned up after themselves. A+

Paid $1,000+Reasonable priceInstallationInstall thermostatInstall AC
Lawrence10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Fair prices & quality service with a smile

A/C system maintenanceInstallationInstall AC+ Responsiveness+ Punctuality+ Quality
KevinLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Extremely professional customer service provided from the initial call to the technician and then a follow up call. The technician was very friendly and informative. He answered all the questions.

HVAC system maintenanceA/C system maintenanceInstall thermostat+ Value
EricLocal Guide · 163 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Had 2 A/C units that were 20 years old replaced with 2 New Units. ABC'S Crew made it look easy and seamlessly. Excellent Customer Service and Quality. They are True Professionals in their trade. I highly recommend if you are looking to get your installs done the right way the 1st. Time. A Very Special Thanks…

A/C system dismantlementA/C filter replacementInstall AC+ Responsiveness+ Punctuality+ Quality
Carrie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great team to work with on all fronts. We had mini-splits added to our backyard apartment and a 2-ton unit in the front house. Both teams were knowledgeable and cleaned up before they left. No problem or complaints when asked to come back for a few tweaks. Direct and friendly communication with office team, too! Highly recommend!

Ductless heating & A/C servicesInstall ACHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality
PatriciaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

ABC Air is very responsive, always friendly and very professional. Thomas was very thorough and helped me understand the issues I was having and how they could be fixed. It’s hard to find reliable service these days; I trust ABC Air, they have taken care of my HVAC needs for the past three years.

A/C system maintenanceHVAC system maintenanceHVAC system repair+ Responsiveness+ Quality+ Professionalism
John5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Install ACRepair HVACThermostat installation+ Responsiveness+ Punctuality+ Quality
Jon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

A/C system maintenanceInstall thermostatA/C system repair+ Responsiveness+ Punctuality+ Quality

Price

$322-29% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 62%Overpriced 5%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
A/C system maintenance123$78–$351
A/C system repair113$227–$611
HVAC system maintenance112$114–$453
HVAC system repair78$209–$1.2k
Install AC76$1.6k–$3.7k
Installation57$1.4k–$2.8k
Repair HVAC54$57–$738
Install thermostat38$275–$721

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