Auto repair shop · Chicago, IL · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%57+4Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#378 of 899 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 58%
4.9★★★★★371 Google reviews · 15 photos
94%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate ABM Auto Repair 4.9 out of 5 based on 371 reviews, with the owner responding to 43 percent of them. Customers frequently cite fair pricing, honest assessments, and clear communication regarding necessary repairs, often noting that the shop avoids unnecessary upselling and resolves issues like emissions failures quickly. However, some lower-rated reviews describe instances of incomplete work, unexpected billing for inspections, and difficulty unsubscribing from marketing lists.
Google rating: 4.9 out of 5 from 371 reviews (94% five-star).
Reviews on this page: 371 Google reviews (276 with written comments, 1 with photos).
Owner responses: the business replied to 43% of reviews.
Most recent review: November 8, 2026.
Service: Auto Repair Shop serving Chicago, Illinois.
Data from Google, last updated November 10, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
ABM Auto RepairAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ABM Auto Repair: 90/100 on this factor. Category median: 88.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ABM Auto Repair: 87/100 on this factor. Category median: 85.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ABM Auto Repair: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ABM Auto Repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ABM Auto Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ABM Auto Repair: 57/100 on this factor. Category median: 59.C
57
Bar = this company · dark tick = category median.
Star ratings
371 Google reviews we collected
4.9of 5
5 stars34894%
4 stars113%
3 stars10%
2 stars21%
1 star92%
Praise vs complaints
Phrases our text analysis found in 276 written reviews
97%praise
Praise55097%
Complaints193%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1437%
Reasonable2361%
Overpriced00%
Not sure13%
Topic share
How often each topic comes up in the written reviews
7topics
Price & value10518%
Honesty & trust10018%
Quality & results9817%
Staff & attitude9116%
Speed & response7613%
Would recommend509%
Communication499%
What customers talk about
We read 276 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I was surprised at how easy and affordable they made it.”
“…on this guy's work wow big deal good riddance can't wait to not get ripped off anymore.…”
“It was a pleasure to work with honest and competent mechanics!”
“I told him i am no liar and he was trying to rip me off”
“Fantastic customer service, they got the job done same day, which was very much appreciated.”
“The price is terrible; you pay for good service, but what this workshop charges is highway robbery.”
“ABM always takes care of my 2003 Nissan to keep her running, their techs are kind and they always take the time to explain what is happening with my car.”
“They diagnosed the issue, quoted me a price and had me out the door within an hour.”
“I needed a new go-to shop closer to me and the reviews about ABM make perfect sense - this is a great, communicative shop that shares clear informatio…”
“Never recommend to anyone, STAY AWAY from these scammers!”
“Before starting work, they took time out to explain each repair in detail.”
People customers mention
Adeel21 reviews
Prius7 reviews
Toyota5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired ABM Auto Repair for 8 kinds of job. Pick one to see what they paid and said.
JenniferLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I had such a great experience at ABM. I randomly walked in on a Saturday afternoon after noticing my car was pooling rain water in my floorboards. They diagnosed the issue, quoted me a price and had me out the door within an hour. Had my first rainy day since then yesterday and my interior is dry as a bone. Everyone…
Reasonable price
Tanner8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
After failing my emissions test, I first took my car to a different local auto shop that quoted me $985 for various different repairs. After seeing this shop was not one of Illinois Air Team’s affiliated shops, I took my car to ABM because it had a 100% pass rate. Within a day the shop identified the single issue…
Reasonable priceAuto exhaust system repairAuto engine diagnostic
Karla4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
ABM always takes care of my 2003 Nissan to keep her running, their techs are kind and they always take the time to explain what is happening with my car. I’ve gotten lots of maintenance and repair with ease, good rates, and timeliness.
Jason10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great -- and fast! -- services. Reasonable prices. Honest and straightforward about the work. Couldn't ask for more from a mechanic. We recently moved into the neighborhood, and I'm so glad that we found ABM.
Great price
KiayaLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★
Came here for a diagnostic on an SRS light. I dropped my car off at 8:30 and wasn’t able to pick it up until around 5 just for the diagnostic so just prepare for a little wait. The diagnostic fee was $190 bucks. Service was very kind and the owner showed me exactly what was going on with my car
LouLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Fantastic customer service, they got the job done same day, which was very much appreciated. This isn't always the case with repair shops but since I've been going there for the last five years or so they made an exception, which I appreciate. The work is always perfection.
Highly skilled and reasonably priced. I refer them to family and friends.
Price assessment: Great price
Services: General repairs & maintenance, Auto maintenance
Services: Auto body & trim repair, Electrical repair, Electrical, Brakes, Brake service & repair, Auto brake replacement
Response from the owner · 11 months ago
Scott, thank you for taking a moment to leave us a review. We really appreciate your confidence in our team. It’s always our goal to provide clear communication and quality work, no matter the type of repair. We’re here whenever you need us.
– Adeel & the ABM Auto Service team 🚗🔧
Jennifer WalsdorfLocal Guide · 18 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
I had such a great experience at ABM. I randomly walked in on a Saturday afternoon after noticing my car was pooling rain water in my floorboards. They diagnosed the issue, quoted me a price and had me out the door within an hour. Had my first rainy day since then yesterday and my interior is dry as a bone. Everyone was very kind and accommodating. I was surprised at how easy and affordable they made it. 10 stars. Thank you guys!
Price assessment: Reasonable price
Tanner Chaille8 reviewsiTotal number of Google reviews Tanner has written across all businesses on Google Maps, not just this one.
After failing my emissions test, I first took my car to a different local auto shop that quoted me $985 for various different repairs. After seeing this shop was not one of Illinois Air Team’s affiliated shops, I took my car to ABM because it had a 100% pass rate. Within a day the shop identified the single issue causing the problem and the next morning it was not only ready for pickup but it had already been driven to the testing site to ensure it passed. And the best part is it was more than $200 less than the original quote I received. Thanks to ABM for the great service!
Price assessment: Reasonable price
Services: Auto exhaust system repair, Auto engine diagnostic
Anderson Manuel1 reviewiTotal number of Google reviews Anderson has written across all businesses on Google Maps, not just this one.
ABM always takes care of my 2003 Nissan to keep her running, their techs are kind and they always take the time to explain what is happening with my car. I’ve gotten lots of maintenance and repair with ease, good rates, and timeliness.
Jason Grotto10 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Great -- and fast! -- services. Reasonable prices. Honest and straightforward about the work. Couldn't ask for more from a mechanic. We recently moved into the neighborhood, and I'm so glad that we found ABM.
Price assessment: Great price
Kiaya SkinnerLocal Guide · 33 reviewsiTotal number of Google reviews Kiaya has written across all businesses on Google Maps, not just this one.
Came here for a diagnostic on an SRS light. I dropped my car off at 8:30 and wasn’t able to pick it up until around 5 just for the diagnostic so just prepare for a little wait. The diagnostic fee was $190 bucks. Service was very kind and the owner showed me exactly what was going on with my car
Lou StorialeLocal Guide · 19 reviewsiTotal number of Google reviews Lou has written across all businesses on Google Maps, not just this one.
Fantastic customer service, they got the job done same day, which was very much appreciated. This isn't always the case with repair shops but since I've been going there for the last five years or so they made an exception, which I appreciate. The work is always perfection.
Services: Tire rotations, Brakes, Brake service & repair
Phuong Le5 reviewsiTotal number of Google reviews Phuong has written across all businesses on Google Maps, not just this one.
Another shop misdiagnosed my 2013 Honda Fit broken AC and recommended unnecessary service (>$1,500 to replace the compressor). ABM team was able to isolate the problem to a much minor issue, and fixed with under 90 minutes for much less than what I was told. It was a pleasure to work with honest and competent mechanics! Would recommend.
