Above and Beyond Plumbing and Electric Company, Inc
Electrical installation service · Memphis, TN · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%95+13.4Replies to reviews 7%59+4.2Craft & service penalty84−1.6Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#49 of 78 outdoor lighting installersiPosition by Experts Score among all companies we track in this category. · better than 38%
4.9★★★★★688 Google reviews · 24 photos
96%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
35%reviews answered by the owner
$423typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Above and Beyond Plumbing and Electric Company, Inc at a glance
Google reviewers rate the company 4.9 out of 5 based on 688 reviews, highlighting punctuality, professional communication, and clear estimates for electrical and plumbing services. Customers frequently describe technicians as knowledgeable and courteous, noting that staff often explain repairs and provide detailed pricing. Common criticisms include high costs for minor work, lack of price transparency, and occasional scheduling delays or missed appointments that left customers without service for extended periods.
Google rating: 4.9 out of 5 from 688 reviews (96% five-star).
Reviews on this page: 688 Google reviews (516 with written comments, 14 with photos).
Owner responses: the business replied to 35% of reviews.
Score profile vs other outdoor lighting installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
This companyOutdoor Lighting Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Above and Beyond Plumbing and Electric Company, Inc: 92/100 on this factor. Category median: 94.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Above and Beyond Plumbing and Electric Company, Inc: 89/100 on this factor. Category median: 91.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Above and Beyond Plumbing and Electric Company, Inc: 84/100 on this factor. Category median: 98.A
84
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Above and Beyond Plumbing and Electric Company, Inc: 95/100 on this factor. Category median: 100.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Above and Beyond Plumbing and Electric Company, Inc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Above and Beyond Plumbing and Electric Company, Inc: 59/100 on this factor. Category median: 74.C
59
Bar = this company · dark tick = category median.
Star ratings
688 Google reviews we collected
4.9of 5
5 stars65896%
4 stars101%
3 stars30%
2 stars61%
1 star112%
Praise vs complaints
Phrases our text analysis found in 516 written reviews
98%praise
Praise1,00098%
Complaints222%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price2016%
Reasonable9374%
Overpriced22%
Not sure108%
$423+2% vs typical outdoor lighting installers
Middle half of what 108 customers paid ($228–$992) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude29429%
Speed & response21721%
Quality & results19419%
Would recommend12012%
Communication909%
Price & value788%
Honesty & trust293%
What customers talk about
We read 516 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Austin was very knowledgeable and answered all of my questions.”
“Very unprofessional and poor service.”
“Great communication, on time, I’ve used them before and I will definitely use them again!”
“Another great experience with Above and Beyond Electric and Plumbing.”
“They identified a damaged wire in a light fixture that was causing our issue.”
“I highly recommend Above and Beyond for any jobs you might need done.”
“…t got a big hole in his pocket because of their outrageous prices, I highly recommend you shop around for quotes and make inquiries, before falling vi…”
“He explained everything he was doing and why the old receptacle had gone bad.”
“Prompt communication, fair pricing, and an overall great experience.”
“They are wayyyy over priced.”
“I don't trust anyone in the city to do electrical in my home or on my projects more than them!”
People customers mention
John18 reviews
Kim10 reviews
Zach9 reviews
Rob8 reviews
Wyatt8 reviews
Austin7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Above and Beyond Plumbing and Electric Company, Inc for 8 kinds of job. Pick one to see what they paid and said.
Dorothy13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
Great communication, on time, I’ve used them before and I will definitely use them again!!
Ask for Rob S.
Mark4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Prompt communication, fair pricing, and an overall great experience. I highly recommend Above and Beyond!
Jane1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Service was great. Rob was knowledgeable, friendly and got right to the heart of the issue. Would recommend him and your company any day
KevinLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
John Hofman and Wyatt were great. Hard working very professional. Couldn’t ask for better electricians.
I highly recommend Above and Beyond for any jobs you might need done. Price was very good replacing my 2 out dated fuse boxes and 60 year old weather head. Great Job!
Kevin Brooks
Jacqueline4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Every thing was done On time and professionally Scott always does a great job. Keep up the good work.!!!
Paid $500–1,000Reasonable priceToilet repair+ Value
LouisLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Scott did a great job! Prompt, professional, friendly and fast. Cleaned up what little mess there was. Went over what they were going to do and after everything that was done. Highly recommend. Very pleased!
Thanks so much for 5 stars! We’re glad Austin took good care of you and was able to answer all your questions. We always love hearing from our returning customers.
John Planchon3 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Today Rob Simshauser came to replace an electrical receptacle. He explained everything he was doing and why the old receptacle had gone bad. I also asked for an estimate to replace all receptacles in our fifty-year-old home along with some other miscellaneous upgrades. Within hours the estimate arrived clearly identifying all work to be done. The estimate was a little over $2000 less than another firm's, and Rob never tried to up sell any additional services. In fact, he told us that some things we asked about were not at all necessary. We've used Above and Beyond for a lot of electrical work in our home from hanging fixtures to installing recessed lighting in our one and a half story home. The recessed lighting between floors in a 1.5 story house was quite a job. All work has been excellent, technicians intelligent, conversant, and willing to explain what they were doing. Although I have had estimates from other providers, Above and Beyond remains our number one electrical services company. It is the very best and the one we consistently use.
Price assessment: Reasonable price
Price: $1–500
Services: Electrical outlet & switch repair
Response from the owner · 6 days ago
Wow, thank you so much for taking the time to write such a thoughtful review! We’re lucky to have Rob on our team, and we’re glad he took the time to walk you through everything and answer your questions. It means a lot to have your continued trust over the years. Customers like you are the reason we love what we do. Thank you for continuing to choose Above and Beyond and the 5 stars!
Mark Creekmur4 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Prompt communication, fair pricing, and an overall great experience. I highly recommend Above and Beyond!
Price assessment: Reasonable price
Price: $1–500
Services: Electrical wiring installation
Response from the owner · 3 weeks ago
We really appreciate you taking the time to leave us such a kind review! It means a lot to know you were happy with our service. Thanks again for your support!
Charles Epps14 reviewsiTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Austin did a great job. He is fast friendly and professional.
Price assessment: Great price
Price: $1–500
Services: Electrical wiring installation
Response from the owner · 3 weeks ago
Thanks so much for the great review! We’re happy to hear Austin took such good care of you and made the experience a positive one. We’ll be sure to pass along your kind words to him!
Vernon D2 reviewsiTotal number of Google reviews Vernon has written across all businesses on Google Maps, not just this one.
For almost $200 to change light bulbs on a ceiling fixture was one thing. The estimate to replace an existing ceiling fan and replace a light kit on another, you went above and beyond reasonablness of $425.00! Ron was very nice, but I feel taken advantage of due to being an older female.
Response from the owner · 2 months ago
We appreciate you sharing your concerns, and we’re glad to hear Rob was nice to work with. We’re sorry you came away feeling that we would try to take advantage of you. That is not how we do business or how we want any customer to feel.
Running a licensed and insured plumbing and electrical company comes with many expenses that aren’t always visible during a service call, including licensing, insurance, training, qualified technicians, vehicles, tools, equipment, and office support. We do our best to price our services fairly while covering those costs and providing work we can stand behind.
For that reason, we provide the price before doing the work so there are no surprises and you can decide whether or not you’d like to proceed. When we provide an estimate for future work, there is no obligation to move forward with us. We encourage our customers to make the choice they’re comfortable with, including getting other quotes before making a decision.
Thank you again for your feedback and for giving us the opportunity to explain.
