Water damage restoration service · Stillwater, OK · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#37 of 108 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 66%
5.0★★★★★309 Google reviews · 24 photos
98%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the company 5 out of 5 based on 309 reviews, with the owner responding to 61% of them. Customers frequently cite carpet and tile cleaning, water extraction, and fire restoration as primary services, praising staff punctuality, professionalism, and effective communication via text updates. However, lower-rated excerpts highlight recurring issues with scheduling errors, missed appointments, and unreturned calls or emails, indicating inconsistent reliability in appointment management despite generally positive service experiences.
Google rating: 5.0 out of 5 from 309 reviews (98% five-star).
Reviews on this page: 309 Google reviews (288 with written comments, 21 with photos).
Owner responses: the business replied to 61% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
This companyCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Absolute Clean & Restore Stillwater: 96/100 on this factor. Category median: 96.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Absolute Clean & Restore Stillwater: 98/100 on this factor. Category median: 97.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Absolute Clean & Restore Stillwater: 86/100 on this factor. Category median: 99.A
86
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Absolute Clean & Restore Stillwater: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Absolute Clean & Restore Stillwater: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Absolute Clean & Restore Stillwater: 100/100 on this factor. Category median: 72.A
100
Bar = this company · dark tick = category median.
Star ratings
309 Google reviews we collected
5.0of 5
5 stars30298%
4 stars41%
3 stars10%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 288 written reviews
98%praise
Praise53398%
Complaints102%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price2741%
Reasonable3756%
Overpriced12%
Not sure12%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results16130%
Staff & attitude14827%
Speed & response9017%
Would recommend8215%
Communication316%
Price & value214%
Honesty & trust102%
What customers talk about
We read 288 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“As a property of around 792 beds, we’ve used absolute for a while and they’ve always done amazing work.”
“All in all it was not a very good experience and the communication from Absolute was terrible and I wouldn’t use them again.”
“Justin is great with the residents and their office team are always beyond helpful.”
“They were knowledgeable, efficient, and took pride in their work.”
“I’m very pleased with the service and would highly recommend them.”
“Don’t hesitate to call them, I can not recommend them enough for all your carpet, flooring, and furniture cleaning needs!”
“Justin was hard working and super easy to work with.”
“Great results at a great price—I’d definitely recommend Absolute Carpet and Restoration.”
“10-20-2026 I need to add: working in the real estate field there are not many you can fully trust to be honest and take care of concerns and be taken serious.”
People customers mention
Carpet17 reviews
Justin16 reviews
Josiah9 reviews
Kirk6 reviews
Devin4 reviews
Tiffany4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Absolute Clean & Restore Stillwater for 8 kinds of job. Pick one to see what they paid and said.
BrettLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
I’m a Real Estate Broker and use Absolute for tile and carpet cleaning personally and for my clients. Justin did an amazing job as always. My clients carpets look new! 10 star review if I could.
10-20-2026 I need to add: working in the real estate field there are not many you can fully trust to be honest and take…
Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Cobalt6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I’m a fan. We have used them twice. Our carpet and tile look great. Justin was hard working and super easy to work with.
Reasonable priceCarpet steam cleaning
Kimberly3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Justin did the carpet in my son's room. years of heavy foot traffic are gone and accidental drinks spills look very much lighter. He did a great job.
Great priceCarpet steam cleaningGeneral carpet cleaning
James2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Absolutely amazing service! Around the clock attention and constant service to make sure things were taken care of. Wouldn’t hesitate to recommend to anyone!
Great priceFlood cleanup
Cody7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
As a property of around 792 beds, we’ve used absolute for a while and they’ve always done amazing work. Justin is great with the residents and their office team are always beyond helpful. There communication leave nothing to be desired either as they’re scheduling is so easy and the use text to make sure I don’t…
Kasey11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent service from start to finish. They did a thorough and professional job cleaning our dryer vent and made sure everything was working properly before they left. They were knowledgeable, efficient, and took pride in their work. I’m very pleased with the service and would highly recommend them.
I’m a Real Estate Broker and use Absolute for tile and carpet cleaning personally and for my clients. Justin did an amazing job as always. My clients carpets look new! 10 star review if I could.
10-20-2026 I need to add: working in the real estate field there are not many you can fully trust to be honest and take care of concerns and be taken serious. Absolute staff will go above and beyond. And have since they started business. I continue to sing their praises. Should you feel a concern is valid; they listen and truly care and will take care of it. Thanks again for the best customer service. 🙏🏻
Price assessment: Great price
Services: Carpet steam cleaning, General carpet cleaning, Pet stain & odor removal, HVAC duct & vent cleaning, Service not listed
Response time: 0–1 hr
Response from the owner · 8 months ago
Thank you so much, Brett, for your incredibly kind words! We truly appreciate your continued trust in Absolute Clean & Restore Stillwater for both your personal and client needs. It's wonderful to hear Justin consistently provides such amazing results, making carpets look new! We're so grateful for your support and look forward to serving you again.
Nancy Cofer3 reviewsiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Absolutely amazing service! Around the clock attention and constant service to make sure things were taken care of. Wouldn’t hesitate to recommend to anyone!
Price assessment: Great price
Services: Flood cleanup
Response time: 0–1 hr
Cody Hughes7 reviewsiTotal number of Google reviews Cody has written across all businesses on Google Maps, not just this one.
As a property of around 792 beds, we’ve used absolute for a while and they’ve always done amazing work. Justin is great with the residents and their office team are always beyond helpful. There communication leave nothing to be desired either as they’re scheduling is so easy and the use text to make sure I don’t forgot about them coming out. Overall they have always been top tier and I couldn’t be more thankful for them.
Kasey Simpson11 reviewsiTotal number of Google reviews Kasey has written across all businesses on Google Maps, not just this one.
Excellent service from start to finish. They did a thorough and professional job cleaning our dryer vent and made sure everything was working properly before they left. They were knowledgeable, efficient, and took pride in their work. I’m very pleased with the service and would highly recommend them.
Price assessment: Reasonable price
Services: Service not listed
Arfan MohiuddinLocal Guide · 26 reviewsiTotal number of Google reviews Arfan has written across all businesses on Google Maps, not just this one.
Justin cleaned our carpets and furniture. He did a excellent job. He was professional and polite. He was very knowledgeable and a true joy to have in our home doing this work for us. I would highly recommend Absolute Clean and Restore Stillwater, ask for Justin. The carpet and furniture look amazing.
