Michael1 reviewTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlevery good gym and the staff is very good like hayk and lilit
Academy USA
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%75+47.6Reliability 28%66+18.6Replies to reviews 8%38+3.1Experts Score= 69Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 29 backyard court installersPosition by Experts Score among all companies we track in this category. · better than 29%
4.7 ★★★★★ 67 Google reviews · 24 photos
93%five-star reviews
4.75★last 12 monthsAverage stars on reviews from the last 12 months only.
5.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
22%reviews answered by the owner
Nov 2026latest review
Academy USA at a glance
Google reviewers rate Academy USA 4.7 out of 5 based on 67 reviews, noting that the owner responded to 22 percent of them. Customers frequently praise the facility's cleanliness, spaciousness, and professional staff who assist with bookings and accommodations for basketball, volleyball, and soccer. Recurring themes highlight helpful customer service, available parking, and effective coaching for youth athletes. One common criticism mentions a desire for improved ventilation or air conditioning within the building.
- Google rating: 4.7 out of 5 from 67 reviews (93% five-star).
- Reviews on this page: 67 Google reviews (32 with written comments, 4 with photos).
- Owner responses: the business replied to 22% of reviews.
- Most recent review: November 2, 2026.
- Service: Backyard Court Installer serving Santa Monica, California.
Data from Google, last updated November 11, 2026.
Score profile vs other backyard court installers
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Academy USA: 75/100 on this factor. Category median: 82.B
75
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Academy USA: 66/100 on this factor. Category median: 83.B
66
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 78.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Academy USA: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Academy USA: 38/100 on this factor. Category median: 20.D
38
Bar = this company · dark tick = category median.
Star ratings
67 Google reviews we collected
- 5 stars6293%
- 4 stars11%
- 3 stars00%
- 2 stars00%
- 1 star46%
Praise vs complaints
Phrases our text analysis found in 32 written reviews
- Praise10100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude880%
- Speed & response110%
- Would recommend110%
What customers talk about
We read 32 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Love the experience and staff members, especially Hayk and Alex great people, very kind and very helpful.”
“Super friendly staff, especially Sarkis who is very responsive, accommodating, and friendly when booking!”
“Overall it’s just a really nice environment to play sports, would definitely recommend people to come and play basketball there.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Alex1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Love the experience and staff members, especially Hayk and Alex great people, very kind and very helpful.
AnthoLocal Guide · 183 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Awesome place to learn and pali basketball and volleyball. They have different teams, clubs, tournaments. The staff is friendly and it is perfect for kids.
Johny7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Best gym in all of Los Angeles!!! Always kept clean and run extremely professionally. Couldn't ask for a better experience.
Aaron2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Great facility for everything you need related to basketball and strength training
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Venue - clean. Customer service - great. Location - central. Parking - available.
Owen13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I love Academy USA!!! Great courts for basketball and volleyball. Clean and well-maintained.
Photos
Customer reviews
4.7 ★★★★★ 67 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Alex1 reviewTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLove the experience and staff members, especially Hayk and Alex great people, very kind and very helpful.
Vaughn Zargarian1 reviewTotal number of Google reviews Vaughn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest gym in LA
Dmytro Doroshchuk9 reviewsTotal number of Google reviews Dmytro has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest place for all sports
Antho GXLocal Guide · 183 reviewsTotal number of Google reviews Antho has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwesome place to learn and pali basketball and volleyball. They have different teams, clubs, tournaments. The staff is friendly and it is perfect for kids.
Jack Lee1 reviewTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent gym!
Johny Mansuryan7 reviewsTotal number of Google reviews Johny has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest gym in all of Los Angeles!!! Always kept clean and run extremely professionally. Couldn't ask for a better experience.
Response from the owner · 3 months ago
Thanks Johny! See you soon!
Catherine BanderLocal Guide · 147 reviewsTotal number of Google reviews Catherine has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat indoor basketball gym.
hun paik10 reviewsTotal number of Google reviews hun has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google코트 최고!!
Vince TrilogyLocal Guide · 73 reviewsTotal number of Google reviews Vince has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat place
Business details
- Address: 1219 Los Angeles St, Glendale, CA 91204
- Phone: (818) 245-6200
- Website: academyusa.com
- Service area: Santa Monica, CA