Deck builder · Bolingbrook, IL · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%98+67.8Reliability 31%95+29.2Experts Score= 97Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 64 deck contractorsiPosition by Experts Score among all companies we track in this category. · better than 83%
5.0★★★★★42 Google reviews
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate ACC Porch Contractors five stars based on forty-two reviews, with no owner responses recorded. Customers describe services including deck reconstruction, porch extensions, pergolas, and railing repairs. Recurring themes highlight punctual completion, clear communication regarding schedules and costs, and attention to structural details like board alignment. Reviewers note the crew maintained a clean worksite and adapted to weather conditions without complaint. No common criticisms appear in the provided excerpts, which consistently praise the quality of the finished composite or wood structures.
Google rating: 5.0 out of 5 from 42 reviews (100% five-star).
Reviews on this page: 42 Google reviews (42 with written comments).
Owner responses: the business replied to 0% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
ACC Porch ContractorsDeck Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ACC Porch Contractors: 98/100 on this factor. Category median: 95.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ACC Porch Contractors: 95/100 on this factor. Category median: 92.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ACC Porch Contractors: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 74.–
–
Bar = this company · dark tick = category median.
Star ratings
42 Google reviews we collected
5.0of 5
5 stars42100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 42 written reviews
100%praise
Praise57100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1119%
Speed & response1119%
Quality & results1018%
Would recommend814%
Communication712%
Price & value712%
Honesty & trust35%
What customers talk about
We read 42 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“they walked me through why certain boards had failed which was helpful.”
“Met with them and I remember being surprised how quickly they had a design sketched out, like within the first visit they had measurements and a rough layout.”
“Had a great experience with ACC Builders on our porch installation.”
“If you’re searching for porch builders near me, look no further.”
“Everything was explained in the order it would happen, so I knew when the noise would be and when the quiet weeks were.”
“Reasonable prices, good quality timber, and an attractively designed porch.”
“old deck was rotting in spots and had a soft board near the steps that was honestly getting dangerous.”
People customers mention
Builders3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
HHill2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
A deck across the back and a small landing at the side door. ACC Deck Builders & Porch Contractors came out twice before quoting because the ground drops away more than it looks. The plan put the posts on deeper footings at that end and nobody pretended it would cost the same as a flat yard. Everything was explained…
NNyckii2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Four of them here most days, no fuss. answered every text, worked around the grill and the trash cans without complaining. ACC Deck Builders & Porch Contractors, easy to deal with.
Jjeannetta11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
got a new pergola put in off the back patio and it came out great! Gives us shade in the afternoon now and it look like it belongs there.clean work all around.
TTylor3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
old deck was rotting in spots and had a soft board near the steps that was honestly getting dangerous. ACC pulled the whole thing out and rebuilt it with composite. they walked me through why certain boards had failed which was helpful. crew worked through some rain days without complaining. new deck feels solid…
JJames9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Our old deck had soft boards near the railing and honestly was unsafe to walk on. ACC tore it out and built the whole thing in composite. Feels solid now and looks better then the original.
JJaneya5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
They put in a composite off the back of our house and the finish product looks great . What I keep noticing how the board alignment is - everything is straight and right with no weird gaps . The railing they went with has a more modern style which I wasn't sure about it at first but it works . We've already had a…
A deck across the back and a small landing at the side door. ACC Deck Builders & Porch Contractors came out twice before quoting because the ground drops away more than it looks. The plan put the posts on deeper footings at that end and nobody pretended it would cost the same as a flat yard. Everything was explained in the order it would happen, so I knew when the noise would be and when the quiet weeks were. The boards are laid with a consistent gap and the ends all land on something solid.
N
Nyckii Tucker2 reviewsiTotal number of Google reviews Nyckii has written across all businesses on Google Maps, not just this one.
Four of them here most days, no fuss. answered every text, worked around the grill and the trash cans without complaining. ACC Deck Builders & Porch Contractors, easy to deal with.
J
jeannetta dickens11 reviewsiTotal number of Google reviews jeannetta has written across all businesses on Google Maps, not just this one.
got a new pergola put in off the back patio and it came out great! Gives us shade in the afternoon now and it look like it belongs there.clean work all around.
T
Tylor The ghee3 reviewsiTotal number of Google reviews Tylor has written across all businesses on Google Maps, not just this one.
old deck was rotting in spots and had a soft board near the steps that was honestly getting dangerous. ACC pulled the whole thing out and rebuilt it with composite. they walked me through why certain boards had failed which was helpful. crew worked through some rain days without complaining. new deck feels solid under foot, no bounce no creak. railing is way better than what we had. took about a week and they kept the yard tidy the whole time
J
James Altobello9 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Our old deck had soft boards near the railing and honestly was unsafe to walk on. ACC tore it out and built the whole thing in composite. Feels solid now and looks better then the original.
J
Janeya Smith5 reviewsiTotal number of Google reviews Janeya has written across all businesses on Google Maps, not just this one.
They put in a composite off the back of our house and the finish product looks great . What I keep noticing how the board alignment is - everything is straight and right with no weird gaps . The railing they went with has a more modern style which I wasn't sure about it at first but it works . We've already had a few cookouts out there and there's plenty of room.
S
sheneika cole4 reviewsiTotal number of Google reviews sheneika has written across all businesses on Google Maps, not just this one.
We moved to Westmont about three years ago and the backyard was basically a flat slab of concrete with some dead grass around it. Started looking into getting a deck built last spring and a coworker mentioned ACC. Met with them and I remember being surprised how quickly they had a design sketched out, like within the first visit they had measurements and a rough layout. The build took I think a week and a half, maybe two weeks. We went with composite decking in this gray color that my wife picked. Now we eat dinner out there most nights when its warm enough.
S
Summer BurgessLocal Guide · 8 reviewsiTotal number of Google reviews Summer has written across all businesses on Google Maps, not just this one.
so the railing on our front porch had been wobbly for probably two years and i kept saying id fix it myself which obviously never happened. my daughter grabbed it one day running outside and the whole top rail just popped off in her hand. that was kind of the final push to actually do something about it. looked up a few deck and porch companies and ACC had decent reviews so i filled out their form online. they came out maybe four days later, looked at everything and told me the posts were rotted at the base where they met the porch floor, which i didnt even realize was the real problem. i thought it was just loose hardware or somthing. they ended up replacing all the railings and the posts, and also pointed out a few boards on the porch floor that were soft so we had those swapped too. the new railings are aluminum i think, painted black, and they feel super solid now. whole project was done in like two days which was faster than i expected honestly. the price felt reasonable
J
jordan lyn2 reviewsiTotal number of Google reviews jordan has written across all businesses on Google Maps, not just this one.
Our old deck had this weird bounce to it, like the joists underneath were starting to give out and you could feel it walking across with anything heavier than a cup of coffee. It had been bugging me for two summers before I finally got someone to look at it. ACC came out and yeah, the substructure was basically shot - water had been sitting in places it shouldn't have for years. They rebuilt the framing and put new composite boards on top. The bounce is completely gone now which is a relief because my dad kept making jokes about falling through.
K
Kyl31 reviewiTotal number of Google reviews Kyl3 has written across all businesses on Google Maps, not just this one.
CREW WORKED FAST but still careful and attentive to every detail. Porch repair was finished on time, the area was left clean, and everything feels solid, stable, and much safer now, giving us confidence that it will last through many seasons of regular use.
