Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
Google reviewers for Accurate Plumbing report a 4.5-star average from 88 reviews, frequently citing prompt arrival times, clear communication, and fair pricing for services like water heater installation and drain clearing. Positive feedback highlights efficient repairs and professional demeanor, while negative reviews consistently describe rude phone interactions, refusal to take certain jobs, and dissatisfaction with high costs or incomplete work.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
88 Google reviews we collected
Phrases our text analysis found in 85 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 85 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Was patient and kind even when I was not being the most easy to work with customer.”
“Initially he was pleasant but became very rude and eventually stated that I can call someone else.”
“Jonathan and George arrived in a timely manner and went to work right away.”
“On his way out, he asked me to leave a message on the company’s phone that the city had fixed the problem.”
“Johnathan was constantly trying to overexplain plumbing to excuse the final cost, which didn't work on me.”
“Would recommend to anyone in need of plumbing services.”
“…ng instead of trying to help us reduce our water and plumbing costs (will not use their service again).…”
“They are reasonable in their fees and explain everything they do.”
“OVERCHARGED!”
“Jonathan communicated the problem to several people in Trenton until he was sure I would be taken care of.”
“What stood out the most was their honesty—no upselling, no hidden fees, just quality work done right the first time.”
“SHADY tactics!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Accurate Plumbing for 8 kinds of job. Pick one to see what they paid and said.
Called around 9 am and they were at my house around 1:30, was able to handle it on my lunch break! They were fast, professional, and friendly. Would recommend to anyone in need of plumbing services.
I contacted Accurate Plumbing on a Monday morning, after finding my hot water heater not working. The phone was answered and an approximate time was set up for them to come by, only a couple of hours later. They arrived as promised, diagnosed the problem, went over my options and had a new water heater installed by…
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 8 | $295–$755 |
| Toilet repair | 6 | $227–$585 |
| Drain cleaning | 5 | $276–$493 |
| Plumbing leak detection | 3 | $172–$888 |
| Sewer repair | 3 | $503–$1.9k |
| Water heater installation | 2 | $1.2k–$2.5k |
| Faucet installation | 2 | $352–$1.8k |
| Outdoor plumbing system repair | 2 | $479–$1.9k |
4.5 ★★★★★ 88 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Explained everything in great detail. Was patient and kind even when I was not being the most easy to work with customer. Would work with again, appreciated everything that they did!
Called around 9 am and they were at my house around 1:30, was able to handle it on my lunch break! They were fast, professional, and friendly. Would recommend to anyone in need of plumbing services.
Hired based on a good referral from another contractor. Communication and work was great!
I was appreciative in Accurate Plumbing for coming out to fix my kitchen sink that was plugged up. I highly recommend this company for fixing my problem. If anyone has plumbing problems, Accurate Plumbing is the one to call. They are reasonable in their fees and explain everything they do. I'm very happy to highly recommend the work they do. Thank you, Keith Rouse
I contacted Accurate Plumbing on a Monday morning, after finding my hot water heater not working. The phone was answered and an approximate time was set up for them to come by, only a couple of hours later. They arrived as promised, diagnosed the problem, went over my options and had a new water heater installed by 5:00pm. I can’t ask for more. Very professional, knowledgeable and easy to deal with. I would call them again the next time I need a plumber.
Jonathan and George arrived in a timely manner and went to work right away. After finding the clean out value under the snow, Jonathan informed me that the job might actually be the city’s responsibility. Jonathan communicated the problem to several people in Trenton until he was sure I would be taken care of. On his way out, he asked me to leave a message on the company’s phone that the city had fixed the problem. If I have any other plumbing or sewer problems, I will definitely call Accurate Plumbing.
They are Awesome! Know us and our situation so took care of us immediately. Very Good People!
My other plumber cancelled due to illness and Accurate Plumbing stepped up to the plate and did an awesome job in the dark on a Friday night and I live 30 miles away from Kinston. Talk about a great work ethic.....
We had a great experience with Accurate Plumbing! After returning home from a three week trip we found all of our drains, toilets and showers backing up with sewage. We called around the Kinston area for a local plumber from the list on google and they answered right away Monday morning at 8:00am and told me that they would be later that day. Around 1:30 pm I was contacted by John the service technician and informed that they would be there shortly. When they arrived, John and George introduced themselves to me and I gave them my rendition of the problem. They completed a thorough investigation of the issue and told me there was a blockage and a clean out access needed to be installed outside on the main line that was buried in the front yard. The two worked hard all day and were able to get the clog freed up and cleaned up the work area as well. John and George were professional and polite. I would definitely recommend Accurate Plumbing and will be contacting them for any future issues. Thank you for your great service!
I had an excellent experience with Accurate Plumbing. From the very first phone call, their team was professional, responsive, and straightforward about pricing. The technician arrived on time, explained exactly what needed to be done, and worked efficiently to fix the issue. What stood out the most was their honesty—no upselling, no hidden fees, just quality work done right the first time. It’s clear that Accurate Plumbing takes pride in their craftsmanship and customer service. I’ll definitely be calling them again for any future plumbing needs and highly recommend them to anyone looking for reliable, trustworthy service.
Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
