Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%97+13.7Replies to reviews 7%100+7.1Craft & service penalty77−2.3Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Ace Handyman Services Greater Boston

Boston, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 38 handymen · 4.8★ from 520 Google reviews

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Report card

Percentile vs other handymen (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ace Handyman Services Greater Boston is better than 88% of handymen.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ace Handyman Services Greater Boston is better than 84% of handymen.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ace Handyman Services Greater Boston is better than 77% of handymen.B
77
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ace Handyman Services Greater Boston is better than 97% of handymen.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ace Handyman Services Greater Boston is better than 100% of handymen.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ace Handyman Services Greater Boston is better than 100% of handymen.A
100

Reviews for your job

Customers hired Ace Handyman Services Greater Boston for 8 kinds of job.

Ace Handyman Services Greater Boston for deck repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Deck repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Deck repair”

Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Did a great job. Adjusted well to complications. Quality work.

Reasonable priceDeck repair
JamesLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Review of ACE Handyman Services Work we had performed: Rebuild a small back deck, repaired a water damaged wall in the upstairs bathroom, re-cement a front step that was eroding. The Overall: Everything was done with great care and to spec. We have zero complaints and would unreservedly use the service again,…

Great priceDeck repairService not listed
Helen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We had Matt as our handyman. He was great in everything. He really needs a van showing the Ace logo so people know who to call.

Not sureGeneral repairsDeck repairInterior painting
SuneilLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Second time I used services by ACE and like the first time, this time was also terrific. Had a number of little projects around the house (inside & outside) and Dana from ACE came over to take care of these items. Fast, professional, and high quality as always. This is my go to for home repair issues and if they…

Deck repairGeneral door repairExterior painting+ Responsiveness+ Punctuality+ Quality
Brian5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Luke was fantastic. Arrived on time, covered scope in detail, picked up necessary materials to stain balcony railings, regrout certain portions of our bathroom and general areas, fixed a few set screws giving us issues, and overall was extremely professional and left the place spotless. Very impressed and will use the service again.

Deck repairHome maintenance & repairs+ Responsiveness+ Punctuality+ Quality
Kathleen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mike came and fixed my porch. It was easy to work with him and Janice who set up the appointment. I will definitely use the Ace Handyman services again!

Deck repair+ Responsiveness+ Punctuality+ Quality
Kathleen3 years ago★★★★★

Rating only, no written review.

Deck repair+ Responsiveness+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 23%Reasonable 68%Overpriced 4%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Home maintenance & repairs107—
General repairs62—
General door repair26—
Drywall repair13—
Paint indoors12—
Wood structural repair11—
General construction10—
Moving assistance8—

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