Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Action Air logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%86+6.1Craft & service penalty89−1.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Action Air

Carmel, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #90Position by Experts Score among all companies we track in this category. of 119 HVAC contractors · 4.9★ from 2,379 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Action Air is better than 90% of HVAC contractors.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Action Air is better than 86% of HVAC contractors.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Action Air is better than 89% of HVAC contractors.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Action Air is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Action Air is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Action Air is better than 86% of HVAC contractors.A
86

Reviews for your job

Customers hired Action Air for 8 kinds of job.

Action Air for a/c filter replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C filter replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 16

All 12 Google reviews tagged “A/C filter replacement”

Lynn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great job

A/C filter replacementInstall ACHeating system installation+ Responsiveness+ Punctuality+ Quality
Rosalind1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Josh solved a long standing problem I've had with my air filter on my HVAC system and found and resolved a mold issue. He was very knowledgeable and answered all my numerous questions.

Reasonable priceHVAC system maintenanceA/C filter replacement
SarahLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Action Air has always been quick and efficient! Cody B helped us out in a pinch and was quick to get to our house and helped us out so much! Thank you guys!

A/C system maintenanceA/C filter replacementA/C system repair+ Responsiveness+ Punctuality+ Quality
Kristy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I was so excited to discover that Action Air does plumbing! Replaced the joints in the leaking copper pipes. Excellent quality work at a fair price. Dustin was fast and friendly.

HVAC system repairHVAC system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
Dennis6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Mike did a great job servicing our furnace. Friendly and efficient!

CleaningA/C filter replacementA/C system repair+ Responsiveness+ Punctuality+ Quality
Randy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very quick to respond, and very easy to work with. Would recommend them to anybody

A/C filter replacementHeating system maintenanceHVAC system maintenance
Andrew8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Nick was very good and I highly recommend him to work on your A/C! Very professional, knowledgeable and showed up an hour early! Thanks Action Air!

A/C system maintenanceA/C filter replacementHeating system maintenance+ Punctuality+ Quality+ Professionalism
JeriLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Action Air is always prompt and thorough. Adam was our technician today. He was professional and friendly. If you care about excellence in customer service you’ll appreciate that Action Air promotes that.

A/C system maintenanceA/C filter replacement
Dorothy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have been an Action Air customer for the past 5 years and will continue to be a in my new home. I am very happy with their professionalism and honesty. That’s the kind of customer service expected and in my opinion says a lot about a company.

A/C system maintenanceA/C filter replacementHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Vincent5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Adam was great very professional very knowledgeable easy to talk to I was very happy with the service

A/C filter replacementHeating system maintenanceA/C system repair+ Punctuality+ Professionalism+ Value
FredLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Action Air is probably the best company in the Indianapolis area that I deal with. I have never had anything but good experiences with them. I've had installationss and maintenance done over the years and I've never had a system failure. By my experience with them, I can only imagine that in an emergency they…

A/C system maintenanceA/C filter replacement
DanielLocal Guide · 65 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

A/C system maintenanceA/C filter replacement+ Responsiveness+ Punctuality+ Quality

Price

$142-58% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 55%Overpriced 9%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance220$37–$295
A/C system maintenance180$39–$393
Heating system maintenance176$37–$251
A/C system repair73$209–$793
Cleaning70$114–$369
Installation69$1.2k–$2.8k
Install AC64$1.5k–$3.2k
Heating system installation62$1.4k–$2.5k

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