Experts Reviews · Company report
Action Air logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%86+6.1Craft & service penalty89−1.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Action Air

Carmel, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #79Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 2,379 Google reviews

Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Action Air is better than 90% of HVAC contractors.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Action Air is better than 86% of HVAC contractors.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Action Air is better than 89% of HVAC contractors.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Action Air is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Action Air is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Action Air is better than 86% of HVAC contractors.A
86

Reviews for your job

Customers hired Action Air for 8 kinds of job.

Action Air for a/c system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.181
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$39–$393
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#34 / 90
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 181 Google reviews tagged “A/C system maintenance” · showing 20

Robert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Outstanding work!

Reasonable priceA/C system maintenance
Mike9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

On time, friendly and professional? Cole did a great job! Answered all my questions and concerns.

Reasonable priceHVAC system maintenance
HoosierGalLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

My most recent bi-annual maintenance was with Josh. Every time Josh has been to my house and my mother's house, he was on time, professional, and did a great job. Several years ago, when he first came to our house, he told us her furnace was unsafe. We had another company give a second opinion. We had Action Air…

HVAC system maintenanceA/C system maintenance
jeff6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

excellent, as always

A/C system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Jennifer5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

response time was excellent. both knowledgeable and price is comparable

Paid $200–300Reasonable priceA/C system maintenance
Bill2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Informed me in specific details what he was going to do. Very professional, friendly, and went right to work. Very satisfied.

HVAC system maintenanceA/C system maintenance
Daniel6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Josh did a great job in explaining the situation and taking actions and preventive actions recomendations for me to consider and completed a detailed report.

Paid $1–100Great priceHVAC system maintenanceA/C system maintenance
EllenLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Quick service. Water heater leaked and needed to be replaced. They were here early the next morning and were done in a few hours. Courteous and knowledgeable. Great company.

A/C system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
lillian6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Good job done always friendly and has knowledge of what has to be done with professionalism.

A/C system maintenanceHVAC duct & vent installationA/C system repair+ Punctuality+ Professionalism+ Value
Mary12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very pleased with Tyler’s service. Will use Action Air again because of him.

A/C system maintenance
Jen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Mike T was considerate and knowledgeable. Thank you.

Great priceA/C system maintenance
James2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Josh always does Great job. He’s been servicing my HVAC for several years.

A/C system maintenance
Deborah9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jordan at Action Air has serviced our HVAC system for several years now. We have always been pleased with his professionalism and his expertise. Highly recommend Jordan.

Reasonable priceA/C system maintenance
SarahLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Action Air has always been quick and efficient! Cody B helped us out in a pinch and was quick to get to our house and helped us out so much! Thank you guys!

A/C system maintenanceA/C filter replacementA/C system repair+ Responsiveness+ Punctuality+ Quality
Jerri4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jordan M. always exceeds my expectations! He brings useful information about my Furnace & A/C, he works clean & efficient, never a mess left behind. He is genuinely a friendly young man, I look forward to his visits.

HVAC system maintenanceA/C system maintenanceHeating system repair+ Responsiveness+ Punctuality
SamanthaLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I had TWO great experiences with Action Air in one day. I was having issues with my AC cooling properly. Josh quickly identified my problem and provided me with my options for repair. He was very kind and thorough in explaining my situation. Josh has been to my home many times for my annual heating and air check ups…

A/C system maintenance+ Responsiveness+ Punctuality+ Quality
Bill5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Dylan was super friendly and explained everything to us. He was also very prompt.

A/C system maintenanceHVAC system maintenance+ Punctuality
Matthew10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Action Air has kept us running comfortably and easily for years.

HVAC system maintenanceA/C system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Value
Mary15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always on time. Service men are nice and informative.

A/C system maintenanceHeating system installationHeating system maintenance+ Quality+ Professionalism+ Value
Sherry6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Mike did a great job. Able to answer all my questions!

A/C system maintenance

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Price

$142-56% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 55%Overpriced 9%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance220$37–$295
A/C system maintenance180$39–$393
Heating system maintenance176$39–$251
A/C system repair73$209–$786
Cleaning70$104–$343
Installation69$1.1k–$2.8k
Install AC64$1.4k–$3.2k
Heating system installation62$1.4k–$2.8k

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