Analyzing 5,867,1915.9M ReviewsFor 16,20516.2K Experts

Experts Reviews · Company report
Action Air logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%86+6.1Craft & service penalty89−1.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Action Air

Carmel, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #79Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 2,379 Google reviews

📞 Call (317) 585-8981Request a call backWebsite ↗

Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Action Air is better than 90% of HVAC contractors.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Action Air is better than 86% of HVAC contractors.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Action Air is better than 89% of HVAC contractors.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Action Air is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Action Air is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Action Air is better than 86% of HVAC contractors.A
86

Reviews for your job

Customers hired Action Air for 8 kinds of job.

Action Air for HVAC duct & vent installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.1k–$2.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC duct & vent installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#45 / 67

All 11 Google reviews tagged “HVAC duct & vent installation”

lillian6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Good job done always friendly and has knowledge of what has to be done with professionalism.

A/C system maintenanceHVAC duct & vent installationA/C system repair+ Punctuality+ Professionalism+ Value
Kirsten8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Tony and his team did a great job installing my new HVAC system and AC unit. They were professional, communciated well, they cleaned up their work, and they were efficient. I appreciate their professionality and their work.

HVAC duct & vent installation
Carmack3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Technician was very good. He was on time, explained what he would do, and summarized what he did to fix my heat pump issue.

Heating system maintenanceHVAC system maintenanceInstall AC+ Responsiveness
Lynne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Ryan did a great job. Explained the issue I had, and gave me a report on it. Very happy with Action Air!

CleaningHVAC duct & vent installationInstallation+ Punctuality
Ziang5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mark W is excellent for both professional work and communication. Keep up!

HVAC duct & vent installationA/C system repair+ Punctuality+ Quality+ Professionalism
Abder8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★

Mark Witcher and CJ from Action Air did a good job installing a new HVAC duct to a new room. They were both very professional. They cleaned up after the job.

HVAC duct & vent installationInstallation+ Responsiveness+ Punctuality+ Quality
Stephen9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

We woke up 2 days after moving into our new home with water leaking out of our HVAC system onto our floor. Kelton came out on a sunday morning and quickly diagnosed what the problem was, and educated me on how to prevent it. I got signed up for their maintenance program and the price is very reasonable for…

Ductless heating & A/C servicesHVAC duct & vent installationHeating system installation
Lauren5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Jordan was very knowledgeable and did a great job figuring out a solution for the lack of air flow in my bathroom. Tells the rate upfront which is nice. Will definitely use them again!

HVAC duct & vent installation+ Responsiveness+ Quality+ Professionalism
D6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

HVAC system maintenanceHVAC duct & vent installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
Cara6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

HVAC duct & vent cleaningHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
MaryLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

HVAC duct & vent installationHeating system repair+ Quality

Price

$142-56% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 55%Overpriced 9%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance220$37–$295
A/C system maintenance180$39–$393
Heating system maintenance176$39–$251
A/C system repair73$209–$786
Cleaning70$104–$343
Installation69$1.1k–$2.8k
Install AC64$1.4k–$3.2k
Heating system installation62$1.4k–$2.8k

Compare with

Good Guys Home Services logoGood Guys Home ServicesExperts Score 96Carmel · 4.95★Howald Heating, Air Conditioning & Plumbing logoHowald Heating, Air Conditioning & PlumbingExperts Score 96Carmel · 4.95★Sloderbeck Heating & Cooling, LLC logoSloderbeck Heating & Cooling, LLCExperts Score 95Carmel · 4.95★