Experts Reviews · Company report
Action Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Action Appliance Repair

Denton, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 4.9★ from 1,082 Google reviews

Report card

Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Action Appliance Repair is better than 87% of refrigerator repair services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Action Appliance Repair is better than 84% of refrigerator repair services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Action Appliance Repair is better than 89% of refrigerator repair services.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Action Appliance Repair is better than 100% of refrigerator repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Action Appliance Repair is better than 100% of refrigerator repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Action Appliance Repair is better than 100% of refrigerator repair services.A
100

Reviews for your job

Customers hired Action Appliance Repair for 8 kinds of job.

Action Appliance Repair for refrigerator/freezer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.74
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$196–$536
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Refrigerator/freezer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 23
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 74 Google reviews tagged “Refrigerator/freezer repair” · showing 20

Nancy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This is a great appliance repair resource! Prompt, courteous, knowledgeable and fair pricing! Give them a call!!

Great priceRefrigerator/freezer repair
AmyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Quick reply and set up to my request. Service within a week to fit my schedule. Honest assessment and repair in less than 30 minutes! Technician Greg, super friendly, explained everything. Highly recommend

Reasonable priceRefrigerator/freezer repair
GregLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Action Appliance replaced our broken ice machine in our fridge. Greg arrived on time and quickly diagnosed the problem. Price was fair and repair was done quickly. Recommend them for sure! EDIT; We used Action appliance, a second time and owner Demy Came to fix our refrigerator compressor. He helped explain the…

Refrigerator/freezer repairFreezer repair+ Punctuality+ Quality+ Professionalism
Frank11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Greg from Action Appliance Repair was very professional and knowledgeable when he came to fix the water dispenser on my refrigerator. He not only diagnosed the problem but thoroughly tested everything before ordering the part and coming back to replace it. Thanks very much.

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Faith8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The service is great. Greg is very professional and worked diligently to solve the problem we were having with our dishwasher. He had to come back 3 times to address our dishwasher due to the fact that each time the fix brought to light another issue. I so appreciate his patience and working until all issues were fixed. Great job and excellent service !!

Dishwasher repairRefrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Maggie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had a refrigerator stop working. They were the easiest company to get a hold of the following morning (via text) and were able to come out that day. The service technician was efficient and very knowledgeable.

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Refrigerator not cooling; tech quickly found the problem, and corrected it. He even arrived early.

Refrigerator/freezer repair+ Professionalism
Laura15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service as always! Very practical in explaining what can be fixed at lowest cost. Do great work.

Dryer repairMicrowave repairRefrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Sharon7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I used Action Appliance for the first time two days ago. John appeared at the very beginning of the window of time I’d been given. My ice maker was not working. He took my refrigerator and freezer apart to determine the problem, including leaking water from underneath. My appliance is not easy—double door top…

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
rony4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

I give this company one star and do not recommend them at all! I called them to look at my LG refrigerator because it was not cooling at all. The technician showed up on time and spent 2 min inspecting the refrigerator and letting me know the compressor was bad, it will cost $1800-$1900 to repair it! I bought the…

Refrigerator/freezer repair− Value
Donna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Robert has provided repair service for us twice. He is prompt, professional and personable. We have always been very pleased with his honest appraisal of the repair needed. We will definitely use Action again!

Dishwasher repairRefrigerator/freezer repair
Donna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Action and their employees are the best around. Prices are fair and so friendly and helpful. They can fix anything

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Dwayne11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Quick and easy scheduling. Technician was on time and very courteous. They had the parts on the truck to repair my ice maker on the spot. In and out in an hour and a half. Excellent service!

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
RoxanneLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My first experience with action appliance and I was very pleased! They officially diagnosed the problem and ordered a part to work with all within a week!!

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
JimLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had compressor issues with our LG refrigerator. Action Appliance Repair was very prompt in scheduling a diagnostic call, and later installation of the compressor. LG was difficult to deal with but Ashley (Action Appliance) was patient throughout the process. The technician, Jesse, was very thorough and…

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Bruce5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

You all are the very best!!! Deimy and team do a great job at a fair price. Greg was excellent today, very professional and kind.

Refrigerator/freezer repair+ Quality+ Professionalism+ Value
JonathanLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They were actually earlier than estimated, were able to look over the refrigerator and verify what I thought was the issue. Very quick, thorough and professional

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Professionalism
Malinda9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They were able to get someone to my house the day after i called (not an emergency). David was extremely professional, punctual, and quickly figured out the problem with my refrigerator. Turned out to be an issue with my electrical outlet. Will definitely call them again.

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
WendyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Good communication. Arrived as expected for appointment time. Friendly, professional, knowledgeable. Fixed the problem. Thank you!

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
AlexLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Sim honestos y excelentes; he puesto un review también en Inglés.

Refrigerator/freezer repair+ Professionalism

Show more refrigerator/freezer repair reviews (54 more) →

Price

$300+3% vs typical refrigerator repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 58%Overpriced 8%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
Washer/dryer repair96$225–$377
Washing machine repair93$132–$365
Refrigerator/freezer repair74$196–$536
Dryer repair71$146–$334
Dishwasher repair63$153–$340
Refrigerator repair55$209–$379
Stove & cooktop repair24$238–$555
Oven repair21$221–$506

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