Experts Reviews · Company report
Action Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Action Appliance Repair

Denton, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 4.9★ from 1,082 Google reviews

Report card

Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Action Appliance Repair is better than 87% of refrigerator repair services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Action Appliance Repair is better than 84% of refrigerator repair services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Action Appliance Repair is better than 89% of refrigerator repair services.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Action Appliance Repair is better than 100% of refrigerator repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Action Appliance Repair is better than 100% of refrigerator repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Action Appliance Repair is better than 100% of refrigerator repair services.A
100

Reviews for your job

Customers hired Action Appliance Repair for 8 kinds of job.

Action Appliance Repair for washer/dryer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.96
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$225–$377
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Washer/dryer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 16

All 96 Google reviews tagged “Washer/dryer repair” · showing 20

RaphaelLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

We’ve had issues with our GE Washer for quite a while. I was referred to Action Appliance Repair by another company. Called them yesterday and Deimy was here at 8:30 this morning. He diagnosed the problem and had it repaired in und an hour. Great service at a fair price. They are now my go to for Appliance repair!…

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Joy12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jimmy showed up to fix my washing machine. He was knowledgeable, professional and so kind. You need 10 more of him. Great company, great staff. Highly recommend this company.

Washing machine repairWasher/dryer repair+ Responsiveness+ Quality+ Professionalism
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Personnel. Benjamin was courteous, efficient, and knowledgeable on the dryer service I requested. Service: Troubleshoot and diagnose a failed dryer. Clean the air vent. Experience. Benjamin quickly determined the problem was the power outlet / plug arcing. He replaced the outlet which fixed the issue. Then he…

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Doria2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have to say amazing! My dryer went out on Saturday, called Action Appliance Repair the person who answered the phone was knowledgeable and very friendly and yes they answered the phone on Saturday! He even took my dryer model number to make sure parts were on the truck and scheduled my appointment for Monday.…

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Cat2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have used this company in the past and have never been disappointed. Would recommend to anyone.

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
LynnLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jimmy was very professional and very nice. He was very thorough and checked several things. He let me know that it was not anything he could fix but lead me in the right direction. Would absolutely use "Action Appliance" again.

Washer/dryer repair+ Responsiveness+ Punctuality+ Professionalism
Alfredo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Called them late Friday, they came the following Tuesday early afternoon; Ashley, the office scheduler was a pleasure. The tech, Jimmy, diagnosed and explained the problem; was very up front with the pricing (competitive, especially after the small senior discount); had the part in stock. After the pump…

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
MelindaLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Good response time, courteous repairman.

Washer/dryer repair+ Professionalism
Tenishea11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They have repaired both my dryer and washer. Very professional and great service. I would recommend them for all your applicance repair needs.

Dryer repairWashing machine repairWasher/dryer repair+ Responsiveness+ Punctuality+ Quality
Claudia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Highly recommend this company. Best service repair experience I have ever had.

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Jean12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Greg was prompt, courteous and neat. We are very pleased with the services.

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Lee8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jimmy is the BEST! He is so friendly and knowledgeable. He has done a few repairs at the house and has always been amazing!

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Katy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Action Appliance again for the WIN! Jimmy was prompt, knowledgeable, professional, and handled our issue with our washer. We LOVE Action Appliance Repair!

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
AnneLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had an older Maytag washer, & wanted to know if I should repair or replace. They agreed to come out in a couple of days to look at it. The Service chg is $110, which is waived if you decide to repair. Jimmy told me there’s too much wrong, the repair would be more than machine is worth, my best option would be…

Washer/dryer repair+ Responsiveness+ Punctuality+ Professionalism
Ashley8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The technician Jimmy, fixer my clothes dryer. He was so helpful in giving upkeep tips I have never known before. Quick diagnosis and fixed the issue. A great experience!

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
DrewLocal Guide · 94 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I didn't have my dryer repaired by Action but that was only because they diagnosed the issue accurately and were honest about the potential cost of repair. I appreciated the communication and transparency. Will use again.

Washer/dryer repair+ Responsiveness+ Punctuality+ Professionalism
MaryLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Knowledgeable, quick, polite, on-time, had all necessary parts with them. Will definitely use again.

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Derrick12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Outstanding customer service! Would recommend these guys a thousand times over. Couldn't be happier.

Washer/dryer repair+ Professionalism
JCLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Outstanding! As a Realtor I work with various vendors. This was for me personally at my residence. On time, repaired washer at the appointment with the pump that was needed. I did not have to wait to have it ordered etc. Action has moved to top of my appliance repair vendor list!

Washer/dryer repair+ Responsiveness+ Punctuality+ Professionalism
ANDREA1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Friendly, reasonable, timely. Highly recommend!

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality

Show more washer/dryer repair reviews (76 more) →

Price

$300+3% vs typical refrigerator repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 58%Overpriced 8%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
Washer/dryer repair96$225–$377
Washing machine repair93$132–$365
Refrigerator/freezer repair74$196–$536
Dryer repair71$146–$334
Dishwasher repair63$153–$340
Refrigerator repair55$209–$379
Stove & cooktop repair24$238–$555
Oven repair21$221–$506

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