Pest control service · Indianapolis, IN · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%90+12.7Replies to reviews 7%65+4.6Craft & service penalty66−3.4Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#185 of 240 wildlife removal servicesiPosition by Experts Score among all companies we track in this category. · better than 23%
4.8★★★★★258 Google reviews · 15 photos
93%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
69%reviews answered by the owner
$108typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Action Pest Control in Indianapolis holds a 4.8-star rating from 258 reviews, with the owner responding to 69% of them. Customers frequently praise the company for punctual appointments, thorough exterior and interior treatments for pests like yellowjackets, mosquitoes, and mice, and clear communication regarding service plans. Positive feedback often highlights the professionalism of technicians who answer questions and provide follow-up contact information. However, lower-rated reviews cite recurring issues with billing errors, lack of communication after company mergers, and ineffective treatments that fail to resolve infestations despite payment.
Google rating: 4.8 out of 5 from 258 reviews (93% five-star).
Reviews on this page: 258 Google reviews (167 with written comments, 3 with photos).
Owner responses: the business replied to 69% of reviews.
Most recent review: October 27, 2026.
Service: Wildlife serving Indianapolis, Indiana.
Data from Google, last updated November 2, 2026.
Score profile vs other wildlife removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Action Pest ControlWildlife Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Action Pest Control: 86/100 on this factor. Category median: 93.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Action Pest Control: 81/100 on this factor. Category median: 90.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Action Pest Control: 66/100 on this factor. Category median: 97.B
66
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Action Pest Control: 90/100 on this factor. Category median: 100.A
90
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Action Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Action Pest Control: 65/100 on this factor. Category median: 90.B
65
Bar = this company · dark tick = category median.
Star ratings
258 Google reviews we collected
4.8of 5
5 stars24093%
4 stars42%
3 stars00%
2 stars21%
1 star125%
Praise vs complaints
Phrases our text analysis found in 167 written reviews
95%praise
Praise25195%
Complaints125%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price1027%
Reasonable2568%
Overpriced13%
Not sure13%
$108+2% vs typical wildlife removal services
Middle half of what 25 customers paid ($88–$246) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8131%
Quality & results6224%
Speed & response5421%
Would recommend2811%
Communication208%
Price & value93%
Honesty & trust93%
What customers talk about
We read 167 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I recently had a yellowjacket infestation on my property, and Action Pest Control resolved the issue quickly and professionally.”
“Poor quality work, unprofessional and incompetent admins.”
“We have been happy with their service and attention to detail.”
“Terrible business, We contracted for ONLY one year.”
“On time , explained service, checked in after, provided personal contact info.”
“Only 5 stars, I wish there were 10 stars for Xavier!”
“Would not recommend them.”
“He answered all of my questions and made sure I was pleased with the service.”
“Reasonable rates, great service and more importantly results - what more could you ask for.”
“We paid up front, which was a mistake, After the year was up they have kept billing us for additional service.”
“I appreciate his honesty making me feel he was concern and will fix my pest problem.”
People customers mention
Clay9 reviews
Fred7 reviews
Brandon4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Action Pest Control for 8 kinds of job. Pick one to see what they paid and said.
MMargaret2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
I recently had a yellowjacket infestation on my property, and Action Pest Control resolved the issue quickly and professionally. Highly recommend!
Paid $200+Reasonable priceHornet & wasp extermination
AAbigail3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
I cannot praise Action Pest Control enough. After dealing with multiple other pest controls I finally called Action 3 years ago and have not left. They take care of all my concerns and talk me through their treatment plan. It’s also been a plus that their inside treatment isn’t harmful to my pets. They always go…
LLysaLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Only 5 stars, I wish there were 10 stars for Xavier! He is so professional, takes time to inspect all areas of my homes exterior, and I don’t find any creepy crawlers when Xavier has been here. Thank you!!
JJulie10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
We have been happy with their service and attention to detail. Our tech, Fred is professional and nice.
Paid $100–120Reasonable priceGeneral pest inspection
LLinda6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Every one I have met have been very helpful and they came out the same day to do my treatment.
Paid $200+Not sureHornet & wasp exterminationGeneral pest inspectionService not listed
BBarbara1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Technician showed up on time to so outside spray for mice and when we mentioned ants inside he provided small any traps for inside. Very friendly and efficient.
I cannot praise Action Pest Control enough. After dealing with multiple other pest controls I finally called Action 3 years ago and have not left. They take care of all my concerns and talk me through their treatment plan. It’s also been a plus that their inside treatment isn’t harmful to my pets. They always go above and beyond and I don’t have to yell at my husband to kill creepy crawlers or mice anymore.
Price assessment: Reasonable price
Price: $100–120
Services: Home inspection, Rodent extermination, Termite inspection, Spider extermination, General pest inspection
Pest type: Ants, Rodents, Spiders, Mosquitoes, Other
Response from the owner · a year ago
We're thrilled you had a great experience! Thanks for being a customer!
J
Justin Norman1 reviewiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Fred is great. He’s always so friendly and asks if you’ve been having any issues (I have an annual contract) and takes care of them.
Response from the owner · 2 years ago
Hi Kristen, thank you for taking the time to review us and for letting us know that Fred provided exceptional service! We will be sure to notify their manager.
D
Don Hopper5 reviewsiTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
Only 5 stars, I wish there were 10 stars for Xavier! He is so professional, takes time to inspect all areas of my homes exterior, and I don’t find any creepy crawlers when Xavier has been here. Thank you!!
On time , explained service, checked in after, provided personal contact info.
Price assessment: Reasonable price
Price: $80–100
Services: Ant extermination
Response from the owner · 3 months ago
Your satisfaction is our priority! Thanks for the amazing review, William Matthews.
P
Pavla Slapnicka (PerfectLeanBody)Local Guide · 17 reviewsiTotal number of Google reviews Pavla has written across all businesses on Google Maps, not just this one.
