Pest control service · Surprise, AZ · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#40 of 91 termite control servicesiPosition by Experts Score among all companies we track in this category. · better than 57%
4.9★★★★★6,786 Google reviews · 24 photos
96%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
84%reviews answered by the owner
$91typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the punctuality, thoroughness, and friendly communication of technicians during services like termite treatments, bee removals, and scorpion extermination. The company is noted for explaining processes clearly and offering eco-friendly options. However, some reviews cite issues with an AI assistant making it difficult to reach live agents, unexpected quote fees, and termite treatments that did not resolve activity within the promised timeframe.
Google rating: 4.9 out of 5 from 6,786 reviews (96% five-star).
Reviews on this page: 6,786 Google reviews (4,987 with written comments, 17 with photos).
Owner responses: the business replied to 84% of reviews.
Most recent review: November 4, 2026.
Service: Termite Control Service serving Surprise, Arizona.
Data from Google, last updated November 8, 2026.
Score profile vs other termite control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyTermite Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ACTION Termite & Pest Control: 92/100 on this factor. Category median: 93.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ACTION Termite & Pest Control: 91/100 on this factor. Category median: 92.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ACTION Termite & Pest Control: 96/100 on this factor. Category median: 97.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ACTION Termite & Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ACTION Termite & Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ACTION Termite & Pest Control: 100/100 on this factor. Category median: 97.A
100
Bar = this company · dark tick = category median.
Star ratings
6,786 Google reviews we collected
4.9of 5
5 stars6,49296%
4 stars1843%
3 stars320%
2 stars140%
1 star641%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
99%praise
Praise4,40199%
Complaints451%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price23623%
Reasonable67467%
Overpriced192%
Not sure768%
$91+3% vs typical termite control services
Middle half of what 621 customers paid ($53–$246) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,51934%
Quality & results1,03323%
Speed & response83319%
Communication52812%
Would recommend3498%
Honesty & trust972%
Price & value872%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very friendly, reasonably priced, and safe for my outdoor pets .”
“Not professional at all!”
“Marcos did a great job explaining the service and the best plan for exterminating scorpions.”
“They came and sprayed three times, but the treatment did not work.”
“Action Termite technician Daren arrived at my home on time.”
“No show no call-I waited here from 7 until 11 then he came and treated the outside!”
“AJ explained everything very well and answered my questions with patience.”
“Also I asked for a time after ten and that was also ignored.”
“Highly recommend both them and Action Termite and Pest control.”
“This company does not care about its smaller clients or basic follow-through — avoid them.”
“It was very nice to meet a reliable company right away after our move.”
“At this point they are doing fraud if they charge me again.”
“They have great customer service and affordable with awesome service.”
“OK- scammy non transparent pricing- over charged first go around and signed up for warranty checks which are $68 dollars.”
People customers mention
Estrada43 reviews
Johnny37 reviews
Herbert27 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired ACTION Termite & Pest Control for 8 kinds of job. Pick one to see what they paid and said.
RRebecca2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Amazing work! Very friendly, reasonably priced, and safe for my outdoor pets .We haven't seen a scorpion since they started spraying! Definitely recommended!
Paid $40–60Reasonable priceService not listed
GGloriaLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
AJ explained everything very well and answered my questions with patience. I interviewed 4 agencies and chose Action because of that. He told me about the technicians and let me chose which I wanted...Fred. He treated my property with consideration and also explained what he was doing before he did it. I HARDLY KNEW HE WAS HERE.
BBarbara5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Grant did an excellent job! He gave me a full overview of what he was doing and asked if I had any new issues so he could concentrate on those. He was efficient and thorough! I was very happy with the service!
Paid $80–100Reasonable priceRodent exterminationGeneral pest inspection
DDenise13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Marcos did a great job explaining the service and the best plan for exterminating scorpions. He was very thorough and pleasant. He also explained the payment plan which was helpful.
Paid $80–100Great price
MMarkLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Thanks a lot for Josh’s service, he’s very friendly and experienced, taught us a lot to the prevention tips for bugs, mosquitoes and scorpions. Highly recommended his service!
Paid $60–80Reasonable priceGeneral pest inspectionCockroach exterminationAnt extermination
Ccurtis6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Darrel did a super job!! They came in, and they went straight to work. They were very considerate, of everything, and did a super job!! Thank you Darrel
Amazing work! Very friendly, reasonably priced, and safe for my outdoor pets .We haven't seen a scorpion since they started spraying! Definitely recommended!
Price assessment: Reasonable price
Price: $40–60
Services: Service not listed
Pest type: Ants, Cockroaches, Spiders, Other
Response from the owner · 4 days ago
Thank you for your five-star review, Rebecca! We are so glad that our team provided productive ACTION Termite and Pest Control services for you. It is our pleasure to serve you, and we are always here when you need us! If you have any questions or concerns, please feel free to contact us. Have a great day!
J
Jacob ErbeLocal Guide · 12 reviewsiTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
We received a termite treatment 4 month ago. Blake Calloway told us that the treatment may take up to 90 days and to call back if we still saw termites after 90 days. Just yesterday I saw termites confirming they are still here. The termite activity was in exactly the same place as it was when Blake came out. I want to clarify that Blake was wonderful and very knowledgeable on termites. He is the only reason this is not a 1 star review.
When I called to have someone come out to rectify this and retreat the termites I was told by April that there is "no guarantee" that the termites will be killed and that they would have to charge me for this since my warranty expired. How can you not guarantee that you will do the service I pay you to do? Takes 90 days for poison to take full effect but if your warranty expires in that time there is nothing you can do. This feels is incredibly scammy. What kind of company charges for a service, does not follow through and trys to charge again?? I would love to continue using Action due to the great employees like Blake, but I cant trust a company that wont follow through on the service they sell.
Services: Termite extermination
Pest type: Termites
R
robin goldanskyLocal Guide · 25 reviewsiTotal number of Google reviews robin has written across all businesses on Google Maps, not just this one.
Andrew is Action Termite and Pest Control’s only bee removal person and I can see why—-he’s terrific! He is totally chill and cool under pressure and goes above and beyond to make sure that the bees and the hive(s) are completely eradicated. If you have hives in the attic of your house, then you need Andrew!!!
Services: Hornet & wasp extermination
Response from the owner · a week ago
We sincerely appreciate your 5-star review! Positive feedback like this really motivates our team to continue raising the bar. Let us know if there is anything else we can do to be the best pest control Phoenix has to offer.
M
Michael Clayton3 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Carlos did a great job for us. Professional, courteous, and thorough in his work. Thanks Carlos.
Response from the owner · a week ago
Hello there, Michael! Thank you for your five-star review. We are thrilled to know that you enjoyed our ACTION Termite and Pest Control services. We strive to exceed expectations through our efficient treatments, and it means the world to us that we achieved this with you! If you have any questions or concerns, please feel free to contact us at any time. Have a fantastic day!
J
john gallegosLocal Guide · 17 reviewsiTotal number of Google reviews john has written across all businesses on Google Maps, not just this one.
We greatly enjoy the customer service that Neil provides us when he services our home. Thanks!!
Response from the owner · a week ago
Hello John! We are thrilled to see that you had a five-star experience with our ACTION Termite and Pest Control services. We truly value you as a client, and it is our pleasure to keep you pest-free! Please don’t hesitate to reach out if you ever need anything. Thank you for your positive rating of our services, and we hope you have a wonderful day!
R
Rhonda HLocal Guide · 180 reviewsiTotal number of Google reviews Rhonda has written across all businesses on Google Maps, not just this one.
5 Gold Stars and a a big Fist Bump to the ACTION Team who treated our home today. We've had an ongoing issue since we installed new flooring and Roy, the Manager, said "we will treat your home like it was our own..." And, boy they sure did! The team worked hard today to make sure our termite issue would be gone. It has been a long process and we are SO grateful for ACTION for being on our side. A huge Thank You for the hard work today by Roy, Blake and Vincent. Talk about a dedicated team! We appreciate their expertise and knowledge and diligence. We will always be ACTION Termite & Pest Control Customers.
Price assessment: Reasonable price
Services: Termite extermination
Pest type: Termites
Response from the owner · 2 weeks ago
Thank you for your five-star review, Rhonda! We are so glad that our team provided productive ACTION Termite and Pest Control services for you. It is our pleasure to serve you, and we are always here when you need us! If you have any questions or concerns, please feel free to contact us. Have a great day!
J
John Zanotti11 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Thanks James S ! You do excels at customer service
You put are problems with bugs in a language that we could understand ! Feel very confident that our problems can be solved ! Thanks for caring !!
John Z
Response from the owner · 2 weeks ago
Thank you for your positive rating of our ACTION Termite and Pest Control services! We are thrilled to know that you had a five-star experience with our team. Your complete satisfaction with our services is always our top priority, and we are happy to solve any pest issue that you may have! Please don’t hesitate to contact us with any questions or concerns. Have a wonderful day John!
J
Julia Arambula6 reviewsiTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
Action Termite technician Daren arrived at my home on time. He quickly completed the warranty service call and was extremely polite and respectful of property. He offered some additional helpful info, went above & beyond. I would happily recommend Action to others.
Services: Termite inspection
Pest type: Termites
Response from the owner · Edited 2 weeks ago
Thanks for your five-star review!
G
Gloria DayleyLocal Guide · 10 reviewsiTotal number of Google reviews Gloria has written across all businesses on Google Maps, not just this one.
AJ explained everything very well and answered my questions with patience. I interviewed 4 agencies and chose Action because of that. He told me about the technicians and let me chose which I wanted...Fred. He treated my property with consideration and also explained what he was doing before he did it. I HARDLY KNEW HE WAS HERE.
Thank you for your five-star review, Gloria! We are so glad that our team provided productive ACTION Termite and Pest Control services for you. It is our pleasure to serve you, and we are always here when you need us! If you have any questions or concerns, please feel free to contact us. Have a great day!
C
Colleen Lange8 reviewsiTotal number of Google reviews Colleen has written across all businesses on Google Maps, not just this one.
Dave Garrett did a very professional job. He was able to arrive when he said he would. Took time and answered all my questions. Thanks Dave
Response from the owner · 2 weeks ago
We sincerely appreciate your 5-star review! Positive feedback like this really motivates our team to continue raising the bar. Let us know if there is anything else we can do to be the best pest control Phoenix has to offer.
