Pest control service · Surprise, AZ · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 91 termite control servicesiPosition by Experts Score among all companies we track in this category. · better than 83%
5.0★★★★★2,009 Google reviews · 24 photos
99%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
91%reviews answered by the owner
$61typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers for Insectek Pest Solutions in Surprise, AZ, report a 5/5 rating from 2009 reviews, with the owner responding to 91% of feedback. Customers frequently praise technicians for punctuality, thoroughness, and clear communication regarding treatments for pests like scorpions and roaches, noting reasonable pricing. However, some low-star reviews cite concerns about incomplete exterior spraying, unresolved pest issues after multiple visits, and difficulty reaching staff via phone or email, though one reviewer noted rapid compensation for service errors.
Google rating: 5.0 out of 5 from 2,009 reviews (99% five-star).
Reviews on this page: 2,009 Google reviews (1,561 with written comments, 3 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: November 7, 2026.
Service: Termite Control Service serving Surprise, Arizona.
Data from Google, last updated November 8, 2026.
Score profile vs other termite control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Insectek Pest SolutionsTermite Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Insectek Pest Solutions: 98/100 on this factor. Category median: 93.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Insectek Pest Solutions: 97/100 on this factor. Category median: 92.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Insectek Pest Solutions: 99/100 on this factor. Category median: 97.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Insectek Pest Solutions: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Insectek Pest Solutions: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Insectek Pest Solutions: 100/100 on this factor. Category median: 97.A
100
Bar = this company · dark tick = category median.
Star ratings
2,009 Google reviews we collected
5.0of 5
5 stars1,98599%
4 stars161%
3 stars10%
2 stars10%
1 star60%
Praise vs complaints
Phrases our text analysis found in 1,561 written reviews
99%praise
Praise3,13999%
Complaints191%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price10035%
Reasonable17662%
Overpriced00%
Not sure83%
$61-31% vs typical termite control services
Middle half of what 159 customers paid ($48–$86) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude95930%
Quality & results69422%
Speed & response52517%
Would recommend41213%
Communication32810%
Price & value1384%
Honesty & trust1023%
What customers talk about
We read 1,561 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are kind and courteous regarding my family, my pet, my time, and my house.”
“Anthony did a fantastic job with the termite extermination.”
“…ontractors out here in Phoenix Arizona and his first visit was really sloppy and wet and never you sprayed all the pesticides everywhere and it was re…”
“He was thorough, efficient, and made sure everything was taken care of.”
“Great communication, and took care of all our needs, and is patient with us when we love slow due to my handicapp”
“Really appreciated his help and would highly recommend!”
“I would not recommend.”
“Great communication answers all questions provides realistic time-frames and what to expect.”
“Very thorough billing breakdown and reasonable pricing as well.”
“…l cuz I'm too old to do email and he said we canceled it's just a big rip off they're not truthful so I would suggest not to use them again let me kno…”
“It’s been such a relief having a reliable pest control company we can count on.”
“…they are a rip off I strongly suggest not to use this service it's a scam and it's a rip off…”
People customers mention
Anthony35 reviews
Eric33 reviews
Nolan28 reviews
Tyler18 reviews
Enrique16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Insectek Pest Solutions for 8 kinds of job. Pick one to see what they paid and said.
TTim5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Insecktek always does a super job. Complete pest service. Anthony did super job for us. Always looking to go the extra mile!!
TTina4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Anthony did a fantastic job with the termite extermination. Came on time and answered all of my concerns with no issue! Highly recommend!
Paid $200+Great priceTermite extermination
BbenbenLocal Guide · 36 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Nathan did an excellent job! He was very thorough and detail-oriented, carefully spraying both indoors and outdoors. He took extra care to avoid my plants and even checked the insect glue traps to see what had been caught. I really appreciate his attention to detail and the care he puts into his work. Highly recommend Nathan!
Paid $20–40
LLawrence10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Great communication, and took care of all our needs, and is patient with us when we love slow due to my handicapp
Paid $40–60Reasonable priceHome inspectionSpider exterminationGeneral pest inspection
JJudyLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Aubrey always does a very thorough job, along with a great attitude and willingness to make her customer happy. My husband cornered a spider and just to put him at ease she took care of it right away. I would highly recommend Insectek and don’t forget to request Aubrey.
WWyatt10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Had scorpions with a new baby, they were quick to schedule, and their servicer, Anthony was top notch.
I have been with this company for years and years and then some more. They have delivered every time! They are kind and courteous regarding my family, my pet, my time, and my house. We have had the pleasure of not having to search for different companies, nor paying extremely exaggerated pricing. I have not seen any creepy-crawlies anywhere thus far! I cannot tell you how much my sleep has improved. 😁 !
Price assessment: Great price
Services: Spider extermination, Mosquito extermination, Bug & insect extermination, Ant extermination, Service not listed
Pest type: Ants, Cockroaches, Spiders, Mosquitoes, Other
Response from the owner · a day ago
Renè, we are honored to have your loyalty over so many years. It means a lot to hear our team treated your family, pet and home with care and that you are sleeping better without unwanted pests. We appreciate your trust and continued support.
T
Tim Hatcher5 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Insecktek always does a super job. Complete pest service. Anthony did super job for us. Always looking to go the extra mile!!
Price assessment: Great price
Price: $20–40
Services: Home inspection, Bug & insect extermination
Pest type: Ants, Cockroaches, Spiders, Mosquitoes
Response from the owner · 4 months ago
Thanks so much for the five-star review, Tim. We’re thrilled to hear Insecktek’s complete pest service continues to meet your expectations. We appreciate your trust and look forward to keeping your home pest-free. Reach out anytime if you need us.
L
leslie zeckser4 reviewsiTotal number of Google reviews leslie has written across all businesses on Google Maps, not just this one.
Anthony was fantastic. He’s definitely an expert at what he does. He has a lot of knowledge. You told us what our problem areas were. We are looking forward to having them take care of our scorpion issue.
Response from the owner · a week ago
Leslie, thank you for the wonderful review. We’re pleased Anthony’s knowledge and explanations helped pinpoint your problem areas. We look forward to working with you to address the scorpion issue and appreciate your trust in our team.
C
Caroline And Tommy1 reviewiTotal number of Google reviews Caroline has written across all businesses on Google Maps, not just this one.
Anthony did a fantastic job! He was friendly, professional, and pleasant to work with. He was thorough, efficient, and made sure everything was taken care of. It’s always nice to have someone who takes pride in their work and provides great customer service. Really appreciated his help and would highly recommend!
Price assessment: Great price
Response from the owner · a week ago
Caroline And Tommy, thank you for sharing your kind words. We are thrilled Anthony was friendly, professional and thorough throughout the visit. Your recommendation and recognition of his pride in the work really encourage our team. We look forward to helping you again.
T
Tina Knowlton4 reviewsiTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
Anthony did a fantastic job with the termite extermination. Came on time and answered all of my concerns with no issue! Highly recommend!
Price assessment: Great price
Price: $200+
Services: Termite extermination
Pest type: Termites
Response from the owner · 5 days ago
Tina, thank you for sharing your experience. We’re glad Anthony arrived on time, addressed your concerns, and completed the termite treatment to your satisfaction. Your recommendation means a lot to our team.
H
Hanna Minor1 reviewiTotal number of Google reviews Hanna has written across all businesses on Google Maps, not just this one.
Services: General pest inspection, Bug & insect extermination
Pest type: Ants, Termites, Cockroaches, Spiders, Mosquitoes
Response from the owner · a week ago
Hanna, we appreciate your feedback and are glad Anthony did a great job spraying your home. Your kind words mean a lot to our team. We look forward to helping you again when needed.
B
benben TsengLocal Guide · 36 reviewsiTotal number of Google reviews benben has written across all businesses on Google Maps, not just this one.
Nathan did an excellent job! He was very thorough and detail-oriented, carefully spraying both indoors and outdoors. He took extra care to avoid my plants and even checked the insect glue traps to see what had been caught. I really appreciate his attention to detail and the care he puts into his work. Highly recommend Nathan!
Price: $20–40
Response from the owner · 2 weeks ago
Benben, thank you for sharing your experience. It’s wonderful to hear Nathan’s careful approach to indoor and outdoor work, his attention to plants, and the trap checks stood out. Your recommendation means a lot and encourages us to keep delivering that level of care.
L
Lawrence Mcclure10 reviewsiTotal number of Google reviews Lawrence has written across all businesses on Google Maps, not just this one.
Great communication, and took care of all our needs, and is patient with us when we love slow due to my handicapp
Price assessment: Reasonable price
Price: $40–60
Services: Home inspection, Spider extermination, General pest inspection, Cockroach extermination, Bug & insect extermination
Pest type: Cockroaches, Spiders, Bed bugs
Response from the owner · a year ago
We appreciate your positive feedback, Lawrence! It's wonderful to hear that you were satisfied with our communication and that we were able to meet your needs. Your satisfaction is our top priority, and we look forward to serving you again in the future. Thank you for your support!
K
KipAven LoDolceWalter8 reviewsiTotal number of Google reviews KipAven has written across all businesses on Google Maps, not just this one.
Just hired Insectek because with all the wet monsoon and rains we have had lately I have seen a dramatic increase in bug activity both inside and outside of my home. The tech Matthew arrived and treated my entire inside space including drains where nasty pests can climb up and in, my exterior, my garage, and left me with glue boards if I choose to use them. Very professional. And spent time making sure all areas were covered. Definitely glad I hired Insectek. I don’t anticipate these pests wanting to invade my space any longer!
Response from the owner · 3 weeks ago
KipAven, thank you for the detailed review. We are pleased Matthew was thorough treating interior areas, drains, the exterior and garage, and that the glue boards and explanations were useful. Hearing you feel more protected from pests after our visit means a lot. We appreciate you trusting Insectek with your home.
K
Kim GrantLocal Guide · 19 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Kim, we appreciate you noting our professionalism and punctuality. Knowing we consistently show up on time and act professionally means a lot to our team. We look forward to continuing to serve you reliably.
