Pest control service · Lakewood, CA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%84+20.4Value 14%92+13Replies to reviews 7%100+7.1Craft & service penalty58−4.2Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#298 of 419 wildlife removal servicesiPosition by Experts Score among all companies we track in this category. · better than 29%
4.8★★★★★149 Google reviews · 24 photos
91%five-star reviews
4.84★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
94%reviews answered by the owner
$214typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the company for punctual arrivals, thorough interior and exterior treatments, and clear communication regarding pest prevention and chemical use. Pricing is often described as reasonable, with many noting that the 30-day guarantee allows for hassle-free resprays if pests persist. However, some low-star reviews criticize the effectiveness of specific treatments, such as rodent exclusion or gofer control, citing recurring infestations or gaps in completed work.
Google rating: 4.8 out of 5 from 149 reviews (91% five-star).
Reviews on this page: 149 Google reviews (131 with written comments, 4 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 29, 2026.
Service: Wildlife serving Lakewood, California.
Data from Google, last updated November 3, 2026.
Score profile vs other wildlife removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
Active Pest ControlWildlife Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Active Pest Control: 85/100 on this factor. Category median: 92.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Active Pest Control: 84/100 on this factor. Category median: 90.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Active Pest Control: 58/100 on this factor. Category median: 97.C
58
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Active Pest Control: 92/100 on this factor. Category median: 100.A
92
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Active Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Active Pest Control: 100/100 on this factor. Category median: 87.A
100
Bar = this company · dark tick = category median.
Star ratings
149 Google reviews we collected
4.8of 5
5 stars13691%
4 stars53%
3 stars21%
2 stars00%
1 star64%
Praise vs complaints
Phrases our text analysis found in 131 written reviews
99%praise
Praise27199%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1342%
Reasonable1858%
Overpriced00%
Not sure00%
$214+93% vs typical wildlife removal services
Middle half of what 15 customers paid ($88–$371) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7829%
Quality & results4918%
Speed & response4516%
Would recommend3212%
Communication2710%
Price & value2610%
Honesty & trust166%
What customers talk about
We read 131 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was very informative and took the time to explain helpful tips and recommendations for keeping pests out of our home.”
“The techs were very thorough, checking the attic and outside on the balconies.”
“Patricia was really quick to answer all my questions and explained the process with details.”
“I highly recommend Stephen and Active Pest Control!”
“He always lets us know when he’s on his way, respects our time, and explains everything well, including the differences between the chemicals he uses.”
“Staff was knowledgeable, professional, & did job in a reasonable amount of time.”
“We’ve had other technicians come when he wasn’t available, and honestly, we always miss him.”
People customers mention
Saul6 reviews
Edward4 reviews
Ray4 reviews
Jerry3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Active Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Maria12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Amazing experience. Patricia was really quick to answer all my questions and explained the process with details. Ray the technician was on time and very professional.
Thomas1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Staff was knowledgeable, professional, & did job in a reasonable amount of time.
Mario3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very reputable and professional company to deal with. I have had them under contract for my rental property for over 5 years with nothing but positive experiences.
Paid $200+Reasonable priceRodent exterminationAnt exterminationService not listed
KATHY1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Edward has been so kind and understanding and has made all efforts to get to the bottom of the issue!!! I am truly happy with the service and beyond thankful !!
Paid $200+Reasonable priceRodent extermination
OrreyLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Always shows up quickly - as in next day appointments quickly. Fast and reasonable prices. The 30 day guarantee is great also as I have had to have them come back a couple of times to get all the ants gone and they come out and respray with no hassle
Paid $180–200Reasonable priceAnt extermination
Gil2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Ok, this could be a long message however I’ll try and keep it short. This company is the real deal. I had a very very bad flea problem inside my home. Eddie D. Came to my house and did a walkthrough, he had concerns on certain areas. A check list was emailed to Me. I made the proper preparations to effectively kill…
Stephen Gonzalez provided excellent service! He was very informative and took the time to explain helpful tips and recommendations for keeping pests out of our home. He was professional, knowledgeable, and happy to answer questions. I really appreciated his advice and the time he took to help us understand how to prevent pest problems in the future. I highly recommend Stephen and Active Pest Control! Great job! 👏
Maria Cabral12 reviewsiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Amazing experience. Patricia was really quick to answer all my questions and explained the process with details. Ray the technician was on time and very professional.
The techs were very thorough, checking the attic and outside on the balconies. The spot spraying was quick, thorough and hit all the right areas. The techs arrived on time and were polite and professional.
Rodney Diesman was courteous, knowledgeable and thorough in assessing my termite problem. He advised me on what needed to be done to correct it. I would definitely use this service again. Alex Rady performed the termite extermination. He was also courteous, thorough, professional, and cleaned up after I is work was completed. I'm very satisfied with the service provided.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Termite extermination
Response from the owner · 4 years ago
Thank you Yvonne for taking the time to leave us a great review and for your business. We greatly appreciate you.
Mario Musso3 reviewsiTotal number of Google reviews Mario has written across all businesses on Google Maps, not just this one.
Very reputable and professional company to deal with. I have had them under contract for my rental property for over 5 years with nothing but positive experiences.
Price assessment: Reasonable price
Price: $200+
Services: Rodent extermination, Ant extermination, Service not listed
Pest type: Ants, Rodents, Other
Response from the owner · a month ago
Thank you so much for the kind words and for trusting us with your rental property for over 5 years! We truly appreciate your continued business and support. It’s always a pleasure working with you, and we look forward to continuing to provide you with great service!
KATHY WYATT1 reviewiTotal number of Google reviews KATHY has written across all businesses on Google Maps, not just this one.
Edward has been so kind and understanding and has made all efforts to get to the bottom of the issue!!! I am truly happy with the service and beyond thankful !!
Price assessment: Reasonable price
Price: $200+
Services: Rodent extermination
Response from the owner · 2 months ago
Hi Kathy - Thank you so much for the kind words! We’re glad Edward was able to help you! We truly appreciate your support!
Maria Mendoza1 reviewiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Always shows up quickly - as in next day appointments quickly. Fast and reasonable prices. The 30 day guarantee is great also as I have had to have them come back a couple of times to get all the ants gone and they come out and respray with no hassle
Price assessment: Reasonable price
Price: $180–200
Services: Ant extermination
Response from the owner · 3 months ago
Thank you so much for the great review Orrey! We really appreciate you taking the time to share your experience.
