Kelli & Jeff Habel
Review from Google · view on GoogleWhat was meant to be a quick visit turned into a devastating diagnosis that was met with the utmost kindness and compassion. Staff was very attentive to us and it was greatly appreciated.
AcutePet Urgent Care
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%90+57.2Reliability 28%89+25.1Replies to reviews 8%100+8.2Experts Score= 91Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 58 veterinary emergency servicesPosition by Experts Score among all companies we track in this category. · better than 96%
4.9 ★★★★★ 492 Google reviews · 24 photos
96%five-star reviews
4.90★last 12 monthsAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
Oct 2026latest review
AcutePet Urgent Care at a glance
- Google rating: 4.9 out of 5 from 492 reviews (96% five-star).
- Reviews on this page: 491 Google reviews (429 with written comments, 70 with photos).
- Owner responses: the business replied to 96% of reviews.
- Most recent review: October 27, 2026.
- Service: Veterinary Emergency Service serving Parma, Ohio.
Data from Google, last updated October 27, 2026.
Score profile vs other veterinary emergency services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.AcutePet Urgent Care: 90/100 on this factor. Category median: 72.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.AcutePet Urgent Care: 89/100 on this factor. Category median: 60.A
89
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 92.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 80.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.AcutePet Urgent Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.AcutePet Urgent Care: 100/100 on this factor. Category median: 53.A
100
Bar = this company · dark tick = category median.
Star ratings
491 Google reviews we collected
- 5 stars47196%
- 4 stars71%
- 3 stars31%
- 2 stars31%
- 1 star71%
Praise vs complaints
Phrases our text analysis found in 429 written reviews
- Praise82998%
- Complaints172%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude33239%
- Speed & response12915%
- Would recommend11113%
- Quality & results9211%
- Price & value8210%
- Communication789%
- Honesty & trust223%
What customers talk about
We read 429 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“What was meant to be a quick visit turned into a devastating diagnosis that was met with the utmost kindness and compassion.”
“Heidi the vet technician was VERY rude and condescending!”
“Their 15 year old mini schnoodle was seeming very painful and refused to eat for over 48 hours and AcutePet was able to see her same day.”
“(I RECOMMEND looking at their schedule online or else you might be waiting.”
“…y feeling that they are very dishonest people I would definitely not recommend them to anyone not to mention there basic exam was $145 a little high m…”
“All staff were friendly, professional and provided top notch customer service.”
“The paste in the one box didn't work properly.”
“The bill for service and medications we received for our 7 year old great dane dog were reasonable.”
“Very Expensive!”
“Maitland was so compassionate as she explained the treatment plan to us.”
“They have always been upfront with cost and procedures.”
“I walked away feeling that they are very dishonest people I would definitely not recommend them to anyone not to mention there basic exam was $145 a l…”
People customers mention
- Solon 21 reviews
- Beauchamp 6 reviews
- Singleton 6 reviews
- Martin 6 reviews
- Vet 5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Kelli10 hours ago★★★★★
What was meant to be a quick visit turned into a devastating diagnosis that was met with the utmost kindness and compassion. Staff was very attentive to us and it was greatly appreciated.
Cody1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 18 hours ago★★★★★
Big fan. (I RECOMMEND looking at their schedule online or else you might be waiting. Emergencies likely should go straight to the ER as urgent care is NOT an emergency room) My parents were out of town and was dog sitting for them. Their 15 year old mini schnoodle was seeming very painful and refused to eat for over…
LauraLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 19 hours ago★★★★★
The day I took my Tank to Acute Pet Urgent Care veterinary was the first time we had been their. The staff was amazing and caring. Unfortunately for Tank it was his time to rest in peace. This loving caring staff also sent me a card in the mail to offer their condolences. Thank you for helping me through this difficult process Laura
Jessica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 19 hours ago★★★★★
The whole experience was great. No wait time, friendly staff, welcoming environment. The vet and tech we saw were informative and gave great care to my pup.
AlanLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 19 hours ago★★★★★
Have gone here twice for our dogs. Very friendly staff. They have always been upfront with cost and procedures. Would recommend.
Jessyka1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 19 hours ago★★★★★
Beyond grateful that they were able to see me and my cat the same day, the staff was super sweet and helped ease my mind. Also huge thanks to the nurse that helped my kitten when she had a little accident in her carrier
Photos
Customer reviews
4.9 ★★★★★ 492 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Cody Hasenstab1 reviewTotal number of Google reviews Cody has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBig fan. (I RECOMMEND looking at their schedule online or else you might be waiting. Emergencies likely should go straight to the ER as urgent care is NOT an emergency room) My parents were out of town and was dog sitting for them. Their 15 year old mini schnoodle was seeming very painful and refused to eat for over 48 hours and AcutePet was able to see her same day. Dr. Maitland was able to chat with my parents to keep them in the loop and was able to get her started on some pain meds, steroids and got her eating again. I could not recommend them enough. From the check-in to check-out, everyone was friendly and expeditious.
Laura Tow nesLocal Guide · 20 reviewsTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe day I took my Tank to Acute Pet Urgent Care veterinary was the first time we had been their. The staff was amazing and caring. Unfortunately for Tank it was his time to rest in peace. This loving caring staff also sent me a card in the mail to offer their condolences. Thank you for helping me through this difficult process Laura
Jessica Castineiras3 reviewsTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe whole experience was great. No wait time, friendly staff, welcoming environment. The vet and tech we saw were informative and gave great care to my pup.
Alan AtkinsLocal Guide · 14 reviewsTotal number of Google reviews Alan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHave gone here twice for our dogs. Very friendly staff. They have always been upfront with cost and procedures. Would recommend.
Jessyka C1 reviewTotal number of Google reviews Jessyka has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBeyond grateful that they were able to see me and my cat the same day, the staff was super sweet and helped ease my mind. Also huge thanks to the nurse that helped my kitten when she had a little accident in her carrier
Holly “hpaterniti” Paterniti9 reviewsTotal number of Google reviews Holly has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSo happy that there is a place you can take your pets when the veterinarians are not open. They were AMAZING to my Harley!! I would recommend Acute Pet to anyone who has an emergency but doesn’t want to wait at the ER. This is also more cost-effective than an ER. Did not cost me as much as an ER visit!
Skyler Millican1 reviewTotal number of Google reviews Skyler has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlethey move quickly and efficiently! love that they are open 7 days a week & everyone at the facility was helpful and very attentive!
Stephanie Peterson6 reviewsTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAbsolutely wonderful they took very good care of my Darling (dog/baby) n good care of my wallet highly recommend if u need same day care for ur baby too. Will always use in the future from now on for on the spot care💯💖🌟🌟🌟🌟🌟
Nicolette Timoteo6 reviewsTotal number of Google reviews Nicolette has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAcutePet Urgent Care treated our dog Turkey for a UTI and they were fantastic! It was super easy to book an appointment online and fill out all the forms. When we got there we checked in and the receptionist offered us a beverage and took us right back to the room. The RVT Lourdes was amazing. She was so kind and patient to our anxious girl. While Turkey was in the back for her exam we could hear the staff talking to her; they were so gentle and loving towards her. Dr. Maitland was so compassionate as she explained the treatment plan to us. We were in and out in about an hour. The entire staff was incredible, you can really tell that they love animals. We really appreciated everyone there for their love and kindness. They even drew a turkey on Turkey’s go-home bag!
Business details
- Address: 6130 Kruse Dr F, Solon, OH 44139
- Phone: (440) 540-2055
- Website: acutepeturgentcare.com
- Service area: Parma, OH