Pest control service · Albany, GA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%22+1.6Craft & service penalty95−0.5Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#44 of 61 termite control servicesiPosition by Experts Score among all companies we track in this category. · better than 28%
4.9★★★★★3,419 Google reviews · 24 photos
91%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
27%reviews answered by the owner
$79typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers with high ratings frequently praise the punctuality, professionalism, and detailed communication provided by technicians during pest control and termite inspections. They often highlight the staff's knowledge and friendly demeanor, noting that appointments are kept and explanations are thorough. Conversely, lower-rated reviews cite issues with unexpected arrivals without prior contact, incomplete inspections, and a lack of follow-up communication regarding service results or billing concerns.
Google rating: 4.9 out of 5 from 3,419 reviews (91% five-star).
Reviews on this page: 3,419 Google reviews (1,765 with written comments, 10 with photos).
Owner responses: the business replied to 27% of reviews.
Most recent review: October 26, 2026.
Service: Termite Control Service serving Albany, Georgia.
Data from Google, last updated October 27, 2026.
Score profile vs other termite control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Adams ExterminatorsTermite Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Adams Exterminators: 90/100 on this factor. Category median: 91.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Adams Exterminators: 94/100 on this factor. Category median: 89.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Adams Exterminators: 95/100 on this factor. Category median: 97.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Adams Exterminators: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Adams Exterminators: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Adams Exterminators: 22/100 on this factor. Category median: 100.D
22
Bar = this company · dark tick = category median.
Star ratings
3,419 Google reviews we collected
4.9of 5
5 stars3,10991%
4 stars2377%
3 stars281%
2 stars120%
1 star331%
Praise vs complaints
Phrases our text analysis found in 1,765 written reviews
99%praise
Praise2,25199%
Complaints241%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price12723%
Reasonable36866%
Overpriced132%
Not sure489%
$79-24% vs typical termite control services
Middle half of what 444 customers paid ($45–$119) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude94341%
Quality & results50822%
Speed & response39417%
Would recommend1647%
Communication1205%
Honesty & trust783%
Price & value683%
What customers talk about
We read 1,765 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I was so happy they came, gave best news, very, very, helpful.”
“Very unprofessional and obvious lack of communication within the business.”
“G , great job again and keep employing these type of Individuals .”
“They have the worst customer service!”
“He came on time and inspected my house for termites.”
“They are very friendly and professional when it comes to customer service, I would recommend them to friends and family.”
“so all in all I would not recommend them because obviously their workers don’t follow instructions well so service start out fine but eventually became garbage”
“Then he proceeded to explain what he was going to do.”
“You can tell it’s innate, he’s genuinely a great person!”
“Service Exceptional and Patience to go with it, affordable and friendly p.”
“And Adams won’t over charge you.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Adams Exterminators for 8 kinds of job. Pick one to see what they paid and said.
Dorothy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 18 hours ago★★★★★
I had an appointment time. He came on time and inspected my house for termites. Everything was fine.
Paid $200+Reasonable priceHome inspection
mona1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Service person Tommy is very knowledgeable and he's a very nice friendly guy he's the best, thank you Tommy
Paid $60–80Reasonable priceAnt extermination
Beverly4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I do just love love my exterminator Gerald!! He’s so caring and so easy to talk to. We always have a good laugh when he comes.
Diana5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Courteous and knowledgeable techs. Very satisfied with all representatives of this company!
Marva8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Rufus was very professional. He let me know when he arrived, what he would be doing and how long it would take. When he was done, he politely let me know that he was finished.
Paid $80–100Reasonable priceTermite inspectionGeneral pest inspection
Patricia3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★
I've done business with Adms Exterminating ever since he bought out Barfield Exteminating approximately 20 years ago. Service has been good and prompt
I had an appointment time. He came on time and inspected my house for termites. Everything was fine.
Price assessment: Reasonable price
Price: $200+
Services: Home inspection
Pest type: Termites
Response from the owner · 2 hours ago
Thank you, Dorothy, for your positive feedback! We're glad to hear that the inspection went smoothly and that everything was fine. Your satisfaction means a lot to us!
Craig Parrish3 reviewsiTotal number of Google reviews Craig has written across all businesses on Google Maps, not just this one.
I was so happy they came, gave best news, very, very, helpful. And was just the best. They don't deserve 5 stars. They need 50 stars for all the information and work. Thank you so much. Please let Mr. Keith and his trainee continue with you. They make a great access to your company.
Great job!!!! ADAMS.
Price assessment: Great price
Services: Home inspection
Pest type: Termites, Other
Response from the owner · 2 hours ago
Thank you, Jackey! We're so glad to hear you had such a positive experience and appreciate your kind words about Keith and Jackson. Your support means a lot to us!
mona washington1 reviewiTotal number of Google reviews mona has written across all businesses on Google Maps, not just this one.
Service person Tommy is very knowledgeable and he's a very nice friendly guy he's the best, thank you Tommy
Price assessment: Reasonable price
Price: $60–80
Services: Ant extermination
Pest type: Ants
Response from the owner · 11 months ago
Thank you, Mona, for your kind words! We're glad to hear that Tommy made a positive impression with his knowledge and friendliness. Your feedback means a lot to us!
Anglia Cooper12 reviewsiTotal number of Google reviews Anglia has written across all businesses on Google Maps, not just this one.
The representative that came out to service our home was very nice. When he came up he introduced his self . Then he proceeded to explain what he was going to do. Step but step. He did a great job . Before he left he explained that someone would come back out after 10 days and look over the house to see what our next step would be . Great Job!!
Price assessment: Reasonable price
Services: Home inspection
Pest type: Cockroaches
Response from the owner · 2 years ago
Thank you for sharing your positive experience with us! We appreciate your feedback and are glad to hear that our representative provided excellent service.
Beverly Williams4 reviewsiTotal number of Google reviews Beverly has written across all businesses on Google Maps, not just this one.
