Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Google reviewers rate Advanced Animal Care 4.9 out of 5 based on 315 reviews, with the owner responding to 80% of comments. Customers frequently praise the staff's kindness, thoroughness, and willingness to accommodate anxious or reactive pets during routine checkups, dental work, and emergency visits. Recurring themes include personalized attention, clear communication, and transparent pricing, though some low-star reviews criticize perceived negligence in following up on test results or handling weight management discussions.
Data from Google, last updated November 10, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: reliability.
Bar = this company · dark tick = category median.
315 Google reviews we collected
Phrases our text analysis found in 239 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 239 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Took care of my foster dog with such kindness and care.”
“They’re definitely recommended as a preferred vet in our area.”
“If you are overweight you better stay away, he loves the word FAT!”
“A fantastic experience from the initial website review to the end of my dog’s appointment.”
“There was no waiting and I was quickly seen by the veterinarian.”
“He thoroughly explained what he was doing and its purpose during my dog’s exam.”
“They are affordable too on top of excellent experienced care”
“Very expensive.”
“Trust them 100% with treating her diabetes and thyroid issues!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Advanced Animal Care of Mt. Pleasant for 1 kind of job. Pick one to see what they paid and said.
Took care of my foster dog with such kindness and care. Trust them 100% with treating her diabetes and thyroid issues!
I have been using Advanced Animal Care to care for our pups (and one cat) for the last 25 years. Through routine check ups and the unexpected vet visits, the entire team is not only knowledgeable but caring. I can recommend without hesitation.
Dr.Steele is excellent. His staff is caring and attentive. We have been bringing all of our cats and dogs to Dr. Steele since 2002…. He has cared for 5 cats and 3 of our dogs… ….he is a very attentive physician…
I cant possibly speak more highly of Dr. Steele and the staff of Advanced Animal Care. I have been coming here for about 5 years now and am so grateful I picked this place to be our vet. My pepper is a reactive girly and the team here is always so accommodating of her needs and boundaries. They have taken their…
We were an emergency walk in with our Yorkie, Murphy, who had suddenly developed a severe problem with rectal bleeding. Dr. Leslie saw Murphy almost immediately, promptly diagnosed the problem and prescribed appropriate medication to get Murphy back on the road to recovery. We were treated kindly, efficiently and…
Dr. Steele is wonderful with my anxious pup. When me and my dogs are in the exam room with him, he takes care to make us feel like there is nothing else in the world going on outside of my concerns about my pups. He is also incredibly thorough and clearly takes the time to continue building knowledge about animals,…
| Job | Reviews | Category typical |
|---|---|---|
| Large animals | 6 | — |
4.9 ★★★★★ 315 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Took care of my foster dog with such kindness and care. Trust them 100% with treating her diabetes and thyroid issues!
Very disappointed with this visit. We are fully aware that our dog is overweight and have been actively working on it—he has already lost about 7 pounds. He didn’t even acknowledge that. How much did you want him to lose in a year? 25 min wait also My issue was not that his weight was addressed; it was the way it was handled. The doctor repeatedly used the word “fat” and continued discussing his weight even after I specifically asked him to stop and move on. The same thing happened at a previous visit when my husband brought him in. There are professional and respectful ways to discuss a pet’s weight. We heard the concern, acknowledged it, and explained that we are already addressing it. Continuing to push the issue after that was unnecessary and made the appointment extremely uncomfortable. Our dog has never had a single health problem, and we take his health very seriously. I simply expected the same level of professionalism and respect from the person caring for him. If you are overweight you better stay away, he loves the word FAT! Dr Steele Picture of our FAT dog As to the doctor saying it was fat not muscle~ two other doctors said muscle! This man didn’t even see where I was pointing ~ so stop acting innocent in your reply.
Communication can be challenging. At times, the intended message is not heard, and when it comes to sensitive subjects such as body image, certain words or phrases can act like an accelerant in an already tense situation. It is even more unfortunate, when the parties involved choose to air their anger publicly rather than having an open and honest conversation between those involved. Unfortunately, we were never able to discuss any other subjects due to the sensitivity around Charlee's weight. When a pet has a condition that is a known risk factor for other health conditions, it is the veterinarian's duty to raise awareness of the concern as well as provide solutions. Though it may be unpleasant to hear, the veterinarian is required to be the pet's advocate and intervene when human behaviors and desires are consequential to the health of the pet. I seldom use the fat word, because of the emotional weight associated with it, but at times it is necessary to point out that, "No, that is not muscle on his back; that is fat." It is distressing to all of us at AAC when someone is unhappy with our service. We try not to, but we take it personally, and we do. We treat all who enter our building with respect and dignity, with priority given to our patients' experience and well-being, both physically and emotionally. The saddest part for us is that due to this conflict, we no longer have the opportunity to help with Charlee's care. It is truly a shame, and we are saddened that this relationship ended so poorly.
I have been using Advanced Animal Care to care for our pups (and one cat) for the last 25 years. Through routine check ups and the unexpected vet visits, the entire team is not only knowledgeable but caring. I can recommend without hesitation.
A fantastic experience from the initial website review to the end of my dog’s appointment. The website is user-friendly and informative. I called to make my appointment and they had availability that worked with my schedule in the following weeks. I filled out a pre-appointment survey that allowed me to tell the staff about my dog’s history including medications, temperament, and any concerns. The day of my appointment I was greeted by kind staff who loved my dog like their own. There was no waiting and I was quickly seen by the veterinarian. He took the time to get to know me and my dog before jumping into the appointment. He thoroughly explained what he was doing and its purpose during my dog’s exam. He suggested a few vaccines and tests and the purpose of them; however, he made it very clear it was just a suggestion and did not force or intimidate me into saying yes to anything. These suggestions came with price estimations which was so nice because I could decide what was best for me and my other obligations. I’m so happy I found Advanced Animal Care of Mt. Pleasant!
Dr.Steele is excellent. His staff is caring and attentive. We have been bringing all of our cats and dogs to Dr. Steele since 2002…. He has cared for 5 cats and 3 of our dogs… ….he is a very attentive physician…
Thank you Mr. Lauer for leaving us a review.
I cant possibly speak more highly of Dr. Steele and the staff of Advanced Animal Care. I have been coming here for about 5 years now and am so grateful I picked this place to be our vet. My pepper is a reactive girly and the team here is always so accommodating of her needs and boundaries. They have taken their time to get to know what works best for her and they never push her to do something that can cause her mental stress while always prioritizing her health. In my most recent visit, my dog was bit by a snake and they were able to get her in, evaluate her, and love on her endlessly while reassuring me during a hard and scary time. This team is a team of people who truly care for animals and I wouldn't want anyone else looking over my dog.
Thank you for your thoughtful review. We all love Pepper, and were very happy that we could be here for you!!
Love all the staff at Advanced Animal Care. So caring and efficient!
Thank you for sharing your kind words. Knowing our team made a positive impression means a great deal to us.
We were an emergency walk in with our Yorkie, Murphy, who had suddenly developed a severe problem with rectal bleeding. Dr. Leslie saw Murphy almost immediately, promptly diagnosed the problem and prescribed appropriate medication to get Murphy back on the road to recovery. We were treated kindly, efficiently and fairly by a very knowledgeable, caring and professional staff.
We are happy to hear our team provided prompt, caring service during an urgent visit. We appreciate your trust in Advanced Animal Care of Mt. Pleasant.
Dr. Steele is wonderful with my anxious pup. When me and my dogs are in the exam room with him, he takes care to make us feel like there is nothing else in the world going on outside of my concerns about my pups. He is also incredibly thorough and clearly takes the time to continue building knowledge about animals, their conditions, medicine, and emerging research. Staff is incredibly knowledgeable and efficient. Pricing is transparent. Staff also does an incredible job with scheduling. Everytime I show up, we go right into the exam room which is important if you have a leash reactive dog or dog who gets anxious around other dogs. Wonderful people and a fantastic practice.
We are happy to hear your experience reflects our commitment to attentive, thorough care. Efficient scheduling and transparent pricing matter deeply to us. Thank you!
Advanced Animal Care has been our vet since they opened and we always have excellent care and service. They’re definitely recommended as a preferred vet in our area.
Thank you for sharing your loyalty and trust since we opened. Your recommendation means everything to our team.
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
