Swimming pool contractor · Germantown, TN · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%76+18.4Value 14%76+10.7Replies to reviews 7%65+4.6Craft & service penalty11−8.9Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
Advanced Pools holds a 4.7 rating from 98 reviews, with the owner responding to 79% of feedback. Customers frequently praise the company for professional communication, punctuality, and comprehensive services ranging from pool installation and repairs to chemical balancing and cleaning. However, several low-star reviews criticize the business for poor responsiveness to scheduling requests, a lack of oversight during construction, and high costs relative to the quality of workmanship provided.
Google rating: 4.7 out of 5 from 98 reviews (91% five-star).
Reviews on this page: 98 Google reviews (79 with written comments, 19 with photos).
Owner responses: the business replied to 79% of reviews.
Most recent review: October 10, 2026.
Service: Swimming Pool serving Germantown, Tennessee.
Data from Google, last updated October 26, 2026.
Score profile vs other swimming pool installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: craft & service.
Advanced PoolsSwimming Pool Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Advanced Pools: 84/100 on this factor. Category median: 79.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Advanced Pools: 76/100 on this factor. Category median: 72.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Advanced Pools: 11/100 on this factor. Category median: 78.F
11
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Advanced Pools: 76/100 on this factor. Category median: 89.B
76
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Advanced Pools: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Advanced Pools: 65/100 on this factor. Category median: 48.B
65
Bar = this company · dark tick = category median.
Star ratings
98 Google reviews we collected
4.7of 5
5 stars8991%
4 stars11%
3 stars00%
2 stars00%
1 star88%
Praise vs complaints
Phrases our text analysis found in 79 written reviews
94%praise
Praise13094%
Complaints86%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price429%
Reasonable964%
Overpriced00%
Not sure17%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3122%
Quality & results2921%
Would recommend2317%
Speed & response1914%
Communication1712%
Price & value139%
Honesty & trust64%
What customers talk about
We read 79 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They’re very knowledgeable, thorough and professional.”
“The quality of their work and attention to detail really shows, and they make the entire process easy and enjoyable.”
“Our experience with Advanced Pools has been AWFUL from start to finish.”
“I highly recommend them and plan to keep using them.”
“They were efficient, courteous, knowledgeable and finished earlier than expected.”
“Jayme and the whole team were amazing, even with weather delays would recommend them over and over again ❤️”
“Very easy to work with and we are very happy with the finished product!”
“They alway respond quickly and do a great job at a fair price!”
“I called on a Monday this week to get a quote to redo the surface in our pool.”
“We highly recommend this company to anyone looking for high-quality pool services from a team you can truly trust.”
People customers mention
Jamie7 reviews
Lance6 reviews
Pablo6 reviews
Atoka3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Advanced Pools for 8 kinds of job. Pick one to see what they paid and said.
johnLocal Guide · 63 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
This is the second year I’ve been using Advanced pool. They do an outstanding job. They’re very knowledgeable, thorough and professional. Excellent customer service. They also offer a complete package for servicing the pool. They can fix or replace whatever is wrong, they can balance the chemicals, and offer home…
Robin6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★
As always, this team takes care of our pool needs! Thank you for always working to keep our pool crystal clear, year round!
Not sureCleaning
Ashley5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
We received a great pool installation of our beautiful inground pool from Advanced Pools. Very easy to work with and we are very happy with the finished product!
Reasonable priceInground pool installationCustom Swimming pool design
Brett4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent company! Great group of guys that take pride in their work. I wouldn’t hesitate to recommend Advanced Pools for any pool related job!
Great priceInground pool installation
Angela4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Found Advanced Pools on Facebook. I had cracks in my steps that were seeping water behind the liner, which made the liner separate from the walls. Advanced Pools came in and took out the steps, put in new steps, replaced the liner, took out the light (that never worked) and covered the hole, took out an old diving…
Reasonable priceInground pool installation
Lanea1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We highly recommend this company to anyone looking for high-quality pool services from a team you can truly trust. Supporting a local, family-owned business makes the experience even better!
This is the second year I’ve been using Advanced pool. They do an outstanding job. They’re very knowledgeable, thorough and professional. Excellent customer service. They also offer a complete package for servicing the pool. They can fix or replace whatever is wrong, they can balance the chemicals, and offer home service throughout the summer to the pool if needed. I highly recommend them and plan to keep using them.
Response from the owner · a week ago
We truly appreciate your business and are happy to hear you've had such a great experience with our team. We look forward to serving you again!
Robin Casey6 reviewsiTotal number of Google reviews Robin has written across all businesses on Google Maps, not just this one.
We received a great pool installation of our beautiful inground pool from Advanced Pools. Very easy to work with and we are very happy with the finished product!
Price assessment: Reasonable price
Services: Inground pool installation, Custom Swimming pool design
Response from the owner · 4 weeks ago
It was an honor to work with you and Mr.Max. Thank you for the kind review and great pictures!
Brett Crump4 reviewsiTotal number of Google reviews Brett has written across all businesses on Google Maps, not just this one.
Found Advanced Pools on Facebook. I had cracks in my steps that were seeping water behind the liner, which made the liner separate from the walls. Advanced Pools came in and took out the steps, put in new steps, replaced the liner, took out the light (that never worked) and covered the hole, took out an old diving board stand, and put new concrete around the new steps. They were efficient, courteous, knowledgeable and finished earlier than expected. I cannot say enough good things about them. Jamie and Lance were professional in all aspects, as was Rachel in the office.
Price assessment: Reasonable price
Services: Inground pool installation
Response from the owner · a month ago
Thank you so much for sharing your experience! We’re thrilled we could help solve the issues with your pool and give it a fresh start.
Lanea Norman1 reviewiTotal number of Google reviews Lanea has written across all businesses on Google Maps, not just this one.
We highly recommend this company to anyone looking for high-quality pool services from a team you can truly trust. Supporting a local, family-owned business makes the experience even better!
Price assessment: Great price
Services: Cleaning
Response from the owner · a month ago
Thank you so much for your support 💙
Greener Solutions6 reviewsiTotal number of Google reviews Greener has written across all businesses on Google Maps, not just this one.
Highly recommend Advanced Pools! They are professional, knowledgeable, and truly care about their customers. The quality of their work and attention to detail really shows, and they make the entire process easy and enjoyable. If you’re looking for a trustworthy pool company that takes pride in what they do, definitely give Advanced Pools a call!
Response from the owner · a month ago
Thank you so much for the kind words!
Lee Ann Dickerson, Ed.D.3 reviewsiTotal number of Google reviews Lee has written across all businesses on Google Maps, not just this one.
From the beginning, friendliness and professionalism top-notch. Quick to respond. The team who serviced the pool were knowledgeable, respectful, thorough. They paid attention to details with care.
Response from the owner · 2 months ago
Thanks so much for sharing! 😊 We’re glad the team took great care of you and appreciate you trusting us with your pool.
Houston Davis9 reviewsiTotal number of Google reviews Houston has written across all businesses on Google Maps, not just this one.
