Scott Shipkin1 reviewTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent and fast service! A+ We will be back!!
- Price assessment: Great price
Advanced VTech
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%54+3.8Craft & service penalty93−0.7Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#92 of 218 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 58%
4.9 ★★★★★ 636 Google reviews · 13 photos
95%five-star reviews
4.93★last 12 monthsAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
42%reviews answered by the owner
Oct 2026latest review
Advanced VTech at a glance
Customers frequently praise the shop for honest diagnostics, reasonable pricing, and clear communication regarding repair status. Positive reviews highlight professional staff, punctual service, and the provision of courtesy vehicles during repairs. However, several low-star reviews cite failures to return calls within agreed timeframes, disputes over labor charges for simple tasks, and instances of unnecessary repairs or damage to vehicles.
- Google rating: 4.9 out of 5 from 636 reviews (95% five-star).
- Reviews on this page: 636 Google reviews (418 with written comments, 2 with photos).
- Owner responses: the business replied to 42% of reviews.
- Most recent review: October 30, 2026.
- Service: Auto Repair Shop serving Vernon Hills, Illinois.
Data from Google, last updated October 31, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Advanced VTech: 92/100 on this factor. Category median: 90.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Advanced VTech: 89/100 on this factor. Category median: 87.A
89
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Advanced VTech: 93/100 on this factor. Category median: 100.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Advanced VTech: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Advanced VTech: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Advanced VTech: 54/100 on this factor. Category median: 61.C
54
Bar = this company · dark tick = category median.
Star ratings
636 Google reviews we collected
- 5 stars60795%
- 4 stars142%
- 3 stars10%
- 2 stars30%
- 1 star112%
Praise vs complaints
Phrases our text analysis found in 418 written reviews
- Praise79598%
- Complaints172%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price8149%
- Reasonable8450%
- Overpriced11%
- Not sure11%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude16921%
- Quality & results15219%
- Honesty & trust13717%
- Price & value12015%
- Would recommend9912%
- Speed & response8110%
- Communication547%
What customers talk about
We read 418 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very knowledgable and particularly friendly service”
“Great service as always from the crew at Advanced VTech”
“He blurted out some of the worst backpedaling excuses I’ve ever heard.”
“They are professional and above all honest about what really needs to be done.”
“As well, he lied and said that the parts were replaced the 2nd round ( 8 months later) failed under warranty.”
“Worked with me to get the job done right and at a fair price.”
“When calculating the price they apply the estimated time it takes to complete as the labor.”
“Highly recommended place for quick and reliable car maintenance.”
“I love the guys at Advanced VTech, always very fast and professional!”
“He took the time to clearly explain my car issues in a way I could understand.”
“…ewers have had issues with it appears that specifically batteries and lack of communication with customers in similar circumstances arent isolated inc…”
People customers mention
- Ron 45 reviews
- Dave 41 reviews
- David 10 reviews
- Grove 5 reviews
- Honda 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Advanced VTech for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
Robert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Had all fluids replaced on my 2008 Ford Explorer. Everything done to specs. Not one leak. Also four wheel alignment. SUV rides great. No issues. Highly recommend Advanced V Tech for all work. Very professional techs. Thanks Ron.
Reasonable price
JohnLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Worked with me to get the job done right and at a fair price. Provided a courtesy car to get me around for the entire duration of the repairs.
Reasonable priceAir & cabin filter replacementAuto engine diagnosticService not listed
SteveLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Ron and crew did a great job with my vehicle. They had it for about three weeks because they had to order some parts that were no longer in production and there was a lot of work to be done. Ron would call, text or email me every couple of days to let me know the status of the repairs and the parts. I would definitely recommend Advanced VTech.
Great priceSteering & suspension repairWheel alignmentBattery
Chihyuan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Dave was fantastic and highly professional! He took the time to clearly explain my car issues in a way I could understand. Since I had to leave my car over the weekend, they arranged for me to rent a car, which made the process much more convenient.
Reasonable priceOil change
MarieLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
I highly recommend Advanced VTech. They are professional and above all honest about what really needs to be done. They don't push anything extra !
Miguel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
It was my First time at this shop and I am very happy with the service. I came in for an oil change. The Front desk guy was super nice and friendly and informed me of the status of my vehicle’s pads, tires and etc after he handed me the keys. His name wasn’t on the receipt so I’m unable to mention him by name but great customer service.
Reasonable priceOil change
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 132 | — |
| Brakes | 39 | — |
| Tires | 38 | — |
| Wheel alignment | 35 | — |
| General repairs & maintenance | 35 | — |
| Tire rotations | 28 | — |
| Air & cabin filter replacement | 26 | — |
| Steering & suspension repair | 26 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 636 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Robert S.2 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad all fluids replaced on my 2008 Ford Explorer. Everything done to specs. Not one leak. Also four wheel alignment. SUV rides great. No issues. Highly recommend Advanced V Tech for all work. Very professional techs. Thanks Ron.
- Price assessment: Reasonable price
Jeff Reisin2 reviewsTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service. Honest explanations. On time service. Reasonable prices.
- Price assessment: Reasonable price
- Services: Auto engine diagnostic, Brakes, Air conditioning, Oil change
James WangLocal Guide · 20 reviewsTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat people and professionals. Thanks to Ron and his team!
- Price assessment: Reasonable price
- Services: Auto engine diagnostic, Brakes, Oil change
John JarkaLocal Guide · 30 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWorked with me to get the job done right and at a fair price. Provided a courtesy car to get me around for the entire duration of the repairs.
- Price assessment: Reasonable price
- Services: Air & cabin filter replacement, Auto engine diagnostic, Service not listed
Jargalan Ch1 reviewTotal number of Google reviews Jargalan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service
- Price assessment: Great price
- Services: Tire rotations, Brakes, Oil change
Jay J9 reviewsTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDuring oil change they check other issues and give recommendations
Jacqueline R14 reviewsTotal number of Google reviews Jacqueline has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery good experience.
- Price assessment: Reasonable price
- Services: Electrical, Oil change
Oceana WANG11 reviewsTotal number of Google reviews Oceana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery nice staff, good skill
Steve SLocal Guide · 10 reviewsTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRon and crew did a great job with my vehicle. They had it for about three weeks because they had to order some parts that were no longer in production and there was a lot of work to be done. Ron would call, text or email me every couple of days to let me know the status of the repairs and the parts. I would definitely recommend Advanced VTech.
- Price assessment: Great price
- Services: Steering & suspension repair, Wheel alignment, Battery, Oil change, Service not listed
Business details
- Address: 320 Lexington Dr, Buffalo Grove, IL 60089
- Phone: (847) 777-5000
- Website: advancedvtech.com
- Service area: Vernon Hills, IL