Water damage restoration service · East Dundee, IL · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%93+24.3Value 15%100+15.2Craft & service penalty97−0.3Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 15 water damage restoration servicesiPosition by Experts Score among all companies we track in this category. · better than 79%
4.9★★★★★101 Google reviews · 23 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate AdvantaClean of NW Chicagoland 4.9 out of 5 based on 101 reviews, with the owner responding to 89% of comments. Customers frequently highlight professional conduct, punctuality, clear communication, and reasonable pricing for services like mold remediation, air duct cleaning, and crawlspace encapsulation. The team is often described as thorough and efficient, providing detailed explanations and before-and-after documentation. One low-star review criticized the company for recommending extensive remediation work that other professionals determined was unnecessary.
Google rating: 4.9 out of 5 from 101 reviews (98% five-star).
Reviews on this page: 101 Google reviews (93 with written comments, 1 with photos).
Owner responses: the business replied to 89% of reviews.
Most recent review: October 23, 2026.
Service: Water Damage Restoration Company serving East Dundee, Illinois.
Data from Google, last updated October 26, 2026.
Score profile vs other water damage restoration services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyWater Damage Restoration Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.AdvantaClean of NW Chicagoland: 95/100 on this factor. Category median: 88.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.AdvantaClean of NW Chicagoland: 93/100 on this factor. Category median: 78.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.AdvantaClean of NW Chicagoland: 97/100 on this factor. Category median: 94.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.AdvantaClean of NW Chicagoland: 100/100 on this factor. Category median: 96.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.AdvantaClean of NW Chicagoland: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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Bar = this company · dark tick = category median.
Star ratings
101 Google reviews we collected
4.9of 5
5 stars9998%
4 stars00%
3 stars11%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 93 written reviews
100%praise
Praise245100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price431%
Reasonable862%
Overpriced00%
Not sure18%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6225%
Quality & results5723%
Speed & response4117%
Would recommend3916%
Communication219%
Price & value198%
Honesty & trust62%
What customers talk about
We read 93 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From the estimator (Ian) to the team that completed the remediation (Adrian, Will, and Melvin), everyone was professional.”
“Both William and jack did an amazing jobs great attention to detail and excellent customer service we are very happy with them will referring to our friends .”
“Ian was able to do a quick inspection and get a team scheduled very quickly.”
“I hope to never need mold remediation again, but I would use them again and recommend them to others.”
“Competitive pricing, on schedule, and great communication throughout the process.”
“If you're looking for a mold remediation company that offers reasonable prices, exceptional service, and all-around friendly, hardworking individuals,…”
“It's refreshing to work with a company that genuinely cares about the details, its customers and stands behind its work.”
People customers mention
Jack6 reviews
Ian6 reviews
John6 reviews
Melvin4 reviews
Kaitlyn4 reviews
Mario3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired AdvantaClean of NW Chicagoland for 8 kinds of job. Pick one to see what they paid and said.
Frankie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Both William and jack did an amazing jobs great attention to detail and excellent customer service we are very happy with them will referring to our friends .
PS. We had air ducts cleaning
Reasonable priceService not listed
Christine1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
AdvantaClean did a great job completing mold remediation in my home. I first hired them in August for mold remediation in the crawl space. From the estimator (Ian) to the team that completed the remediation (Adrian, Will, and Melvin), everyone was professional.
Upon completion of the crawl space mold remediation,…
Mold remediation
John9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Exceptional experience with AdvantaClean! The team - Ian, JT, Melvin, and Jack - are super professional, responsive, and skilled... A pretty low stress service delivery, which is pretty rare... I recommend without hesitation.
Reasonable priceMold remediationMold cleaning
Bob2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Jack from AdvantaClean did an outstanding job. He was here on time and stayed all day. Very professional and thorough. A pleasure to work with. Even the dog liked Jack! AdvantaClean will be our first call for any future work
Reasonable price
Keeley2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We used AdvantaClean for our duct cleaning. The crew was very nice and they did a great job! We were supplied with before and after pictures which was nice to see. Our house is much fresher smelling! Would definitely use them again!
Service not listed
Dave4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Fantastic experience. Competitive pricing, on schedule, and great communication throughout the process. Kept the work location clean and zoned off with no mess once they were done. Adrian and Will are top notch. Highly recommend.
Both William and jack did an amazing jobs great attention to detail and excellent customer service we are very happy with them will referring to our friends .
PS. We had air ducts cleaning
Price assessment: Reasonable price
Services: Service not listed
Response time: 0–1 hr
Response from the owner · 2 days ago
It's wonderful to know that William and Jack met your expectations with their attention to detail. Thank you for considering us for your air duct cleaning needs. -The AdvantaClean of NW Chicagoland Team
Christine D1 reviewiTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
AdvantaClean did a great job completing mold remediation in my home. I first hired them in August for mold remediation in the crawl space. From the estimator (Ian) to the team that completed the remediation (Adrian, Will, and Melvin), everyone was professional.
Upon completion of the crawl space mold remediation, the basement of my home was demolished to begin a remodel. We discovered mold in the basement too. I hired AdvantaClean again without hesitation. Ian was able to do a quick inspection and get a team scheduled very quickly. JT, Jack, and Will completed the work, again in a very professional manner.
Both teams were pleasant to work with and educated me on ways to prevent mold growth in addition to removing the mold. They provided before and after pictures as well.
I hope to never need mold remediation again, but I would use them again and recommend them to others.
Services: Mold remediation
Response from the owner · a week ago
Dear Christine, thank you for sharing your experience with us. We're glad to hear that our team was able to assist you with professionally remediating the discovered mold, and providing valuable insights on mold prevention. Your compliments to our technicians and recommendation mean a lot to us! It was a pleasure working with you!
-The AdvantaClean of NW Chicagoland Team
John Greco9 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Exceptional experience with AdvantaClean! The team - Ian, JT, Melvin, and Jack - are super professional, responsive, and skilled... A pretty low stress service delivery, which is pretty rare... I recommend without hesitation.
Price assessment: Reasonable price
Services: Mold remediation, Mold cleaning
Response time: 0–1 hr
Response from the owner · a month ago
Hi John, thank you so much for taking the time to leave such a kind review. We are so glad to hear that you were satisfied with our service! Your praises mean a lot. Please don’t hesitate to reach out if you need any of our services again in the future!
-The AdvantaClean of NW Chicagoland Team
Bob Sullivan2 reviewsiTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Jack from AdvantaClean did an outstanding job. He was here on time and stayed all day. Very professional and thorough. A pleasure to work with. Even the dog liked Jack! AdvantaClean will be our first call for any future work
Price assessment: Reasonable price
Response time: 4–8 hr
Response from the owner · 2 weeks ago
Dear Bob, Thank you for sharing your experience! We're very glad Jack provided a professional and thorough service for you guys (your dog included!). We really appreciate your trust and support, and look forward to helping you again if you ever need any of our services in the future!
-The AdvantaClean of NW Chicagoland Team
Keeley Kmieciak2 reviewsiTotal number of Google reviews Keeley has written across all businesses on Google Maps, not just this one.
We used AdvantaClean for our duct cleaning. The crew was very nice and they did a great job! We were supplied with before and after pictures which was nice to see. Our house is much fresher smelling! Would definitely use them again!
Services: Service not listed
Response from the owner · 2 weeks ago
Hi Keeley, thank you so much for taking the time to leave such a kind review for us. We're delighted to hear that you had a positive experience with our air duct cleaning service. It's great to know that the before and after pictures were helpful. Please don't hesitate to reach out if you need any of our services in the future!
-The AdvantaClean of NW Chicagoland Team
Dave Woods4 reviewsiTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
Fantastic experience. Competitive pricing, on schedule, and great communication throughout the process. Kept the work location clean and zoned off with no mess once they were done. Adrian and Will are top notch. Highly recommend.
Services: Mold mitigation
Response from the owner · 3 weeks ago
Dave, it's fantastic to hear that you had such a positive experience with Adrian and Will. We appreciate your feedback on our pricing and communication. Thank you for recommending us! -The AdvantaClean of NW Chicagoland Team
Doug Lub3 reviewsiTotal number of Google reviews Doug has written across all businesses on Google Maps, not just this one.
Quick scheduling, quality work. The techs were very good at their job.
Price assessment: Reasonable price
Services: Mold mitigation
Response time: 0–1 hr
Response from the owner · a month ago
Dear Doug,
Thank you for your wonderful review! We greatly appreciate your kind words and praise for our techs. We take pride in our response times and workmanship so your praise means a lot. Thank you again for your trust and support!
-The AdvantaClean of NW Chicagoland Team :)
Tom White3 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
The guy were professional knowledgeable, easy to do business with I would definitely recommend them
Services: Mold cleaning
Response from the owner · a month ago
Hi Tom, thank you so much for your recommendation and kind review! We are very proud of our team’s professionalism and hard work. Thank you for your trust and support. It was a pleasure working with you!
-The AdvantaClean of NW Chicagoland Team
richard nye18 reviewsiTotal number of Google reviews richard has written across all businesses on Google Maps, not just this one.
Quick and efficient service and reasonably priced.
Services: Mold inspection
Response from the owner · 2 months ago
Thank you, Richard, for your fantastic review! We're glad to hear you are satisfied with the service you have received. Your trust and support are much appreciated!
-The AdvantaClean of NW Chicagoland Team
Suzanne Head5 reviewsiTotal number of Google reviews Suzanne has written across all businesses on Google Maps, not just this one.
I was totally impressed with AdvantaClean of NW Chicagoland’s dedication to executional excellence and operational readiness.
When I requested a quote for mold remediation in my garage, Ian, a professional estimator, thoroughly explained the scope of work and the state-of-the-art methods used at AdvantaClean. The job was scheduled promptly, and the project team arrived on time. Adrian, the project manager, introduced his certified technicians, Jack, Will, and Adan. All smiles. Adrian communicated his approach and led his team to set up (clear the area 100%, carefully isolate the space, and safely ventilate the contained area). And I did not have to leave my home. The team proceeded by cutting out drywall in straight lines, removing contaminated insulation, and thoroughly cleaning impacted structures. Once cleaned, I requested a post-test to establish a baseline in case the roof flashing ever leaked again. And, of course, the test results passed. The team finished up by closing the open wall and ceiling area with plastic film. AdvantaClean disposed of all materials and left the room clean. The team even offered to help move my personal items back into the garage when they were done. I am delighted with the results. Calling AdvantaClean of NW Chicagoland right away prevented the mold from propagating and causing further damage to my home. Thank you!
Response from the owner · 2 months ago
Thank you for such a thorough, glowing review, Suzanne! We greatly appreciate the recognition for everyone on our team. It makes us very proud to hear that you are happy with your experience from beginning to end. It was a pleasure working with you, and we thank you for putting your trust in us to handle this project for you.
-The AdvantaClean of NW Chicagoland Team
