Travel agency · Arlington Heights, IL · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%18+1.3Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#39 of 66 travel agenciesiPosition by Experts Score among all companies we track in this category. · better than 42%
4.9★★★★★185 Google reviews · 11 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Aero Travel 4.9 out of 5 based on 185 reviews, highlighting the agency's responsiveness, competitive pricing, and assistance with complex itineraries or last-minute changes. Customers frequently describe the service as professional and stress-free, noting that staff effectively manage rebooking and communication during travel disruptions. The primary criticism involves isolated instances of rude phone interactions, while the owner has responded to only 3% of the total reviews.
Google rating: 4.9 out of 5 from 185 reviews (96% five-star).
Reviews on this page: 185 Google reviews (152 with written comments, 1 with photos).
Owner responses: the business replied to 3% of reviews.
Most recent review: August 11, 2026.
Service: Travel Agency serving Arlington Heights, Illinois.
Data from Google, last updated November 12, 2026.
Score profile vs other travel agencies
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Aero TravelTravel Agencies median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Aero Travel: 94/100 on this factor. Category median: 94.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Aero Travel: 97/100 on this factor. Category median: 95.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Aero Travel: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Aero Travel: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Aero Travel: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Aero Travel: 18/100 on this factor. Category median: 51.F
18
Bar = this company · dark tick = category median.
Star ratings
185 Google reviews we collected
4.9of 5
5 stars17896%
4 stars63%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 152 written reviews
99%praise
Praise27099%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response5922%
Staff & attitude5420%
Price & value5018%
Would recommend5018%
Quality & results3413%
Communication135%
Honesty & trust124%
What customers talk about
We read 152 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Not only were they quick to respond, their professionalism was next level!”
“Aamir—he is flexible, attentive, and always there when you need him!”
“We reached out to Aero Travel who immediately booked our tickets at a very reasonable rate, saving us a lot of money and a lot of hassle.”
“Friendly service and helpful customers service, highly recommend!”
“Aamir bh gave us excellent service and options for alternate flight options when plans changed mid journey.”
“Their prices are great, and they are always helpful and communicative.”
“Aero travels is a family owned business whom we have trusted for several years.”
People customers mention
Travels16 reviews
Aamir11 reviews
Ukani7 reviews
Asghar4 reviews
Inam3 reviews
Amir3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Naushin8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Had the best experience! Not only were they quick to respond, their professionalism was next level! I will use them for my next travel expedition. Made my trip stress free and enjoyable. Highly recommend!
YusufLocal Guide · 57 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Aamir bh gave us excellent service and options for alternate flight options when plans changed mid journey. I recommend Aero travels for your next journey!
Alihusein2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
If you’re looking for a travel agent who truly cares, I cannot recommend Aero Travels enough! I worked with Mr. Aamir for my Hajj travel this year, and he made what could have been a very stressful situation completely seamless.
I called him from Makkah on a Saturday morning, he was there to help me rebook my…
Yusuf2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
In today’s day and age when there is an abundance of options available to book travel, I still prefer to rely on Aero travel for my booking needs. The service you get from them is unmatched.
This multi generational business has served the community for over 4 decades and I am proud to see it take o new heights under Aamir’s leadership.
Saifuddin5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Quick, reliable, and easy to work with. AERO Travel made my trip seamless and were always flexible with any changes I needed. Highly recommend!
JamilaLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
My family has used Aero travel and tours services a few times. They have always been very helpful in finding good tickets in terms of cost and layovers. They make sure customers are satisfied and are available to help in times of need. I recommend using this travel agency.
Had the best experience! Not only were they quick to respond, their professionalism was next level! I will use them for my next travel expedition. Made my trip stress free and enjoyable. Highly recommend!
Response from the owner · 3 months ago
Thank you for the kind words! We look forward to working with you again soon.
Yusuf HusainyLocal Guide · 57 reviewsiTotal number of Google reviews Yusuf has written across all businesses on Google Maps, not just this one.
Aamir bh gave us excellent service and options for alternate flight options when plans changed mid journey. I recommend Aero travels for your next journey!
Response from the owner · 2 months ago
Thank you so much for the 5-star review, Yusuf! We’re thrilled to hear that Aamir was able to assist you with quick flight alternatives when your travel plans changed. Providing smooth and reliable service is always our top priority. We truly appreciate your recommendation and look forward to helping you with your next journey!
Alihusein Neemuchwala2 reviewsiTotal number of Google reviews Alihusein has written across all businesses on Google Maps, not just this one.
If you’re looking for a travel agent who truly cares, I cannot recommend Aero Travels enough! I worked with Mr. Aamir for my Hajj travel this year, and he made what could have been a very stressful situation completely seamless.
I called him from Makkah on a Saturday morning, he was there to help me rebook my flight at the last minute and even surprised me with complimentary lounge access. His commitment to his customers is unmatched. If you want peace of mind, reach out to Mr. Aamir—he is flexible, attentive, and always there when you need him!
Thank you for your help!
Response from the owner · 2 months ago
Thank you Alihusein
Yusuf Madras2 reviewsiTotal number of Google reviews Yusuf has written across all businesses on Google Maps, not just this one.
In today’s day and age when there is an abundance of options available to book travel, I still prefer to rely on Aero travel for my booking needs. The service you get from them is unmatched.
This multi generational business has served the community for over 4 decades and I am proud to see it take o new heights under Aamir’s leadership.
Response from the owner · 5 months ago
Thank you so much for your kind words! It means a lot to hear that you value our service. As a multi-generational business, we take great pride in our history, and I am committed to taking Aero Travel even further. Your support over the years is what keeps us going!
Husain Bharmal4 reviewsiTotal number of Google reviews Husain has written across all businesses on Google Maps, not just this one.
My family has used Aero travel and tours services a few times. They have always been very helpful in finding good tickets in terms of cost and layovers. They make sure customers are satisfied and are available to help in times of need. I recommend using this travel agency.
Hussain AliLocal Guide · 13 reviewsiTotal number of Google reviews Hussain has written across all businesses on Google Maps, not just this one.
Takes all the stress away so you and your family can truly enjoy your travel! Their prices are great, and they are always helpful and communicative. I have primarily dealt with Aamir. He saves me time, money, and hassle. Look no further for all your travel needs.
Shabbir ChandabhaiLocal Guide · 438 reviewsiTotal number of Google reviews Shabbir has written across all businesses on Google Maps, not just this one.
Aero travels is a family owned business whom we have trusted for several years. They are prompt, give cost effective options and get the bookings done whenever there is a time crunch. They friendly staff exceed expectations and I highly reccommend using their services for any local or international destinations.
Sakina Jamali3 reviewsiTotal number of Google reviews Sakina has written across all businesses on Google Maps, not just this one.