Appliance repair service · Quincy, MA · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%57+4Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 60 appliance repairiPosition by Experts Score among all companies we track in this category. · better than 71%
5.0★★★★★578 Google reviews · 24 photos
99%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
$365typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise AF Appliance for punctual arrivals, efficient repairs, and transparent pricing, noting that technicians communicate clearly and handle various appliance issues professionally. The company offers a ninety-day warranty and responds to the majority of reviews. However, some low-star feedback highlights instances where technicians failed to show up for appointments or where initial diagnoses and repairs did not resolve the reported problems, leading to dissatisfaction with the service outcome.
Google rating: 5.0 out of 5 from 578 reviews (99% five-star).
Reviews on this page: 578 Google reviews (543 with written comments, 138 with photos).
Owner responses: the business replied to 96% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
AF ApplianceAppliance Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.AF Appliance: 96/100 on this factor. Category median: 90.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.AF Appliance: 93/100 on this factor. Category median: 87.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.AF Appliance: 100/100 on this factor. Category median: 97.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.AF Appliance: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.AF Appliance: 57/100 on this factor. Category median: 99.C
57
Bar = this company · dark tick = category median.
Star ratings
578 Google reviews we collected
5.0of 5
5 stars57099%
4 stars20%
3 stars00%
2 stars00%
1 star61%
Praise vs complaints
Phrases our text analysis found in 543 written reviews
99%praise
Praise1,09799%
Complaints141%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2147%
Reasonable2147%
Overpriced00%
Not sure37%
$365+35% vs typical appliance repair
Middle half of what 22 customers paid ($275–$614) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response30327%
Quality & results22821%
Staff & attitude22420%
Would recommend18717%
Price & value636%
Communication585%
Honesty & trust484%
What customers talk about
We read 543 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Prompt and polite - they even took the time to say hello to the cat.”
“They said they'd come back to fix it but never showed up—no calls, no updates.”
“Wonderful job installing my new dishwasher and hauling the old one out from the third floor!”
“Getting service from them was the worst decision I made.”
“They showed up exactly on time, super friendly and professional and great pricing!”
“I highly recommend AF Appliance services for your appliances repair.”
“Cannot recommend AF any higher!”
“AF appliance Schedules very quickly after request and the service is super friendly with up front (and reasonable pricing with a 90 day warranty).”
“He explained everything clearly and didn’t try to upsell or overcharge.”
“Our technician Shako was punctual, efficient, polite and listened to what I needed; very professional and the plumber was excellent, fast but a perfectionist!”
“…now exactly when he was arriving and quickly looked at my dryer and honestly told me that parts for my old dryer were hard to get, but showed me what…”
“The worst part is he left a bad review for my business because we didn’t get anything done but still paid a fee…… shady ethics don’t recommend at all”
People customers mention
Shako25 reviews
Elnur22 reviews
Samsung17 reviews
Frigidaire11 reviews
Bosch11 reviews
Nail7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired AF Appliance for 4 kinds of job. Pick one to see what they paid and said.
Joyce3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Shako did fix my Maytag dryer today.He was amazing and very knowledgeable.I am satisfied AF service.Highly recommended
Paid $300–350Great price
Alexandra4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Wonderful job installing my new dishwasher and hauling the old one out from the third floor! Prompt and polite - they even took the time to say hello to the cat.
Paid $500+
Dan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Arrived on time, got to work, was clean and very efficient. Will definitely use again
Paid $500+Reasonable price
Carolyn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Shako was very pleasant and efficient. He fixed the ice maker quickly. We were very pleased.
Paid $100–150Great price
Benjamin2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Donut came and fixed our dryer belt within 2 hours of me contacting them. Amazing!
Paid $250–300Great price
Jennie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent professional service. Quickly identified problem with my dryer and replaced part within a few days
Very courteous and left laundry room clean
Mahsun was very professional, helpful and prompt. Would definitely use again.
Response from the owner · a day ago
Thank you for the great review! We're glad Mahsun provided prompt and professional service. We appreciate your support and look forward to helping you again!
Alexandra Jaye4 reviewsiTotal number of Google reviews Alexandra has written across all businesses on Google Maps, not just this one.
Wonderful job installing my new dishwasher and hauling the old one out from the third floor! Prompt and polite - they even took the time to say hello to the cat.
Price: $500+
Repair wait time: 1–2 hr
Response from the owner · a day ago
Thank you for the wonderful review! We're glad you were happy with the dishwasher installation and our team's service. We're happy they made a good impression on your cat, too! 😊
Yaakov G-S7 reviewsiTotal number of Google reviews Yaakov has written across all businesses on Google Maps, not just this one.
Shako fixed my GE washing machine. Thank you Shako!
Price assessment: Great price
Price: $250–300
Repair wait time: 0–1 hr
Response from the owner · a week ago
Thank you for the 5-star review! We're glad Shako was able to fix your GE washing machine. We appreciate your trust in AF Appliance and your kind words!
Shawn Chen3 reviewsiTotal number of Google reviews Shawn has written across all businesses on Google Maps, not just this one.
They showed up exactly on time, super friendly and professional and great pricing! Would recommend to anyone
Response from the owner · a week ago
Thank you for the wonderful review! We're glad you appreciated our team's punctuality, professionalism, and fair pricing. Your recommendation means a lot to us!
Michael Crescenzi1 reviewiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Elnur was exceptional in the service he gave me. He went out of his way to make sure my refrigertor worked again.
Response from the owner · a week ago
Thank you for your kind review! We're delighted Elnur provided outstanding service and made sure your refrigerator was back up and running. We appreciate your trust in AF Appliance!
Dan McGuire1 reviewiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Arrived on time, got to work, was clean and very efficient. Will definitely use again
Price assessment: Reasonable price
Price: $500+
Repair wait time: 1–2 hr
Response from the owner · a week ago
Thank you for the 5-star review! We're glad you were happy with our technician's punctuality, efficiency, and cleanliness. We look forward to helping you again!
Phil Facendola1 reviewiTotal number of Google reviews Phil has written across all businesses on Google Maps, not just this one.
Elnur, came asap and diagnosed the issue with dishwasher and told us it would take two days to get the part. Two days later installed the part and worked fine. I highly reccomend not only for the service also for his cordial demenor.
Response from the owner · 2 weeks ago
Thank you so much for your wonderful review! We’re happy Elnur was able to get your dishwasher repaired quickly. We truly appreciate your recommendation and your kind words about his service!
svetlana strokovsky1 reviewiTotal number of Google reviews svetlana has written across all businesses on Google Maps, not just this one.
I had a great experience. Elnur the technician came early and was very neat and fast. I highly recomend them.
Response from the owner · 2 weeks ago
Thank you for the 5-star review! We're glad Elnur arrived early and provided fast, neat, and professional service. We truly appreciate your recommendation and support!
Anne DeSimone6 reviewsiTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
