iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%97+23.5Value 14%98+13.9Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 120 plumbersiPosition by Experts Score among all companies we track in this category. · better than 83%
5.0★★★★★1,409 Google reviews · 24 photos
98%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
94%reviews answered by the owner
$793typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Affinity Plumbing & Water Conditioning at a glance
Customers frequently cite punctuality, clear communication, and fair pricing as key aspects of their experience with services like water softener installation, leak repair, and fixture replacement. The company is noted for providing detailed explanations and leaving work areas clean. However, some low-star reviews highlight concerns about high labor costs for specific estimates and instances of missed phone calls or unreturned messages when attempting to schedule appointments.
Google rating: 5.0 out of 5 from 1,409 reviews (98% five-star).
Reviews on this page: 1,409 Google reviews (1,129 with written comments, 34 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 21, 2026.
Service: Plumber serving Edina, Minnesota.
Data from Google, last updated October 26, 2026.
Score profile vs other plumbers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
This companyPlumbers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Affinity Plumbing & Water Conditioning: 97/100 on this factor. Category median: 91.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Affinity Plumbing & Water Conditioning: 97/100 on this factor. Category median: 88.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Affinity Plumbing & Water Conditioning: 97/100 on this factor. Category median: 95.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Affinity Plumbing & Water Conditioning: 98/100 on this factor. Category median: 100.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Affinity Plumbing & Water Conditioning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Affinity Plumbing & Water Conditioning: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
1,409 Google reviews we collected
5.0of 5
5 stars1,38398%
4 stars191%
3 stars00%
2 stars10%
1 star60%
Praise vs complaints
Phrases our text analysis found in 1,129 written reviews
99%praise
Praise2,40899%
Complaints151%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price7423%
Reasonable20866%
Overpriced83%
Not sure258%
$793+70% vs typical plumbers
Middle half of what 259 customers paid ($383–$1.6k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude61225%
Speed & response47119%
Quality & results46919%
Would recommend28712%
Price & value24310%
Communication2269%
Honesty & trust1155%
What customers talk about
We read 1,129 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Both were extremely professional, organized, and thorough from start to finish.”
“They are not professional & time puncatul.”
“Trent and Steffen were on time and took care of my toilet really quick.”
“I also wanted to fix a slow laundry tub drain.”
“His attention to detail and quality of work were outstanding.”
“I couldn't be happier with the experience and would highly recommend Trent and Steffen to anyone looking for quality plumbing work!”
“Could not recommend them enough for all plumbing needs.”
“Their technical skill, professionalism, and communication made the job quick and easy at a reasonable price.”
“Price gouging to the max!”
“They were professional, friendly, and efficient, taking the time to explain the problem and making sure I understood what they were doing and why.”
“I would highly recommend Steffen to anyone looking for a reliable, skilled, and professional plumber!”
People customers mention
Alex50 reviews
Kurt39 reviews
Mike38 reviews
Ryan20 reviews
Clay19 reviews
John14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Affinity Plumbing & Water Conditioning for 8 kinds of job. Pick one to see what they paid and said.
Jen5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Trent worked on our kitchen sink. He was able to quickly find the issue and fix it. He was very professional and personable. No problems since! Thank you!
Brenda6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★
Alex B was great. Needed to ask around on prices but when I got bids from $500-$1,500 I called Affinity back and had them do the job for $400.
My shower isn't dripping anymore, they were fast & friendly.
I will use them again!
Paid $200–400Reasonable priceShower repair
shawnebaby4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Superb service, rates, and workmanship. Ryan was our plumber and he was super nice and knowledgeable. I’m an idiot when it comes to plumbing and he gave me many practical tips on how our plumbing worked and simple maintenance.
Paid $800–1,000Reasonable priceFaucet repair
Tylor2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service at very competitive price. In addition, Affinity is a great member of our community who sponsors youth sports and other programs! Thank you.
Jami2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Guys got here in less than an hour after I sent online request. Looked at my problem. Gave immediate (very reasonable) quote, had all necessary parts with them—even offered options—and began work immediately. Finished quick, provided complimentary water test. Just the BEST service I’ve ever received from any repair. Hire these guys! Thanks Mike and Trent!
Paid $600–800Great price
T5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Called other plumbers, no answer on the phone. Alex showed up and fixed 2 issues we had with some plumbing issues. He was quick, and fixed the problems! Would recommend.
Great service. Had water softener installed. Alex is a great person to work with from estimate to finish of service.
Price assessment: Reasonable price
Response from the owner · 4 days ago
Thank you, Mary! We're glad to hear you had a great experience with our service and that Alex made the process smooth from start to finish. Your feedback is appreciated!
Luke Graves1 reviewiTotal number of Google reviews Luke has written across all businesses on Google Maps, not just this one.
Trent and his apprentice, Steffen, were hands down the best plumbers I have ever had work on my home. Both were extremely professional, organized, and thorough from start to finish. Their attention to detail, quality of workmanship, and overall professionalism really stood out. It was clear they took pride in their work and made sure everything was done right. I couldn't be happier with the experience and would highly recommend Trent and Steffen to anyone looking for quality plumbing work!
Thank you, Luke! We really appreciate your kind words and are glad to hear that Trent and Steffen provided you with such a positive experience. Your recommendation means a lot to us!
TROUT7 reviewsiTotal number of Google reviews TROUT has written across all businesses on Google Maps, not just this one.
Steffen Nelson was extremely professional, organized, and knowledgeable throughout the entire process. His attention to detail and quality of work were outstanding. He was hands down the best plumber I have ever had work on my house. I would highly recommend Steffen to anyone looking for a reliable, skilled, and professional plumber!
Price assessment: Great price
Services: Toilet repair, Shower installation
Response from the owner · 6 days ago
Thank you, Trout, for your wonderful feedback! We're glad to hear that Steffen provided you with such exceptional service. Your recommendation means a lot to us!
Noah Schlottman1 reviewiTotal number of Google reviews Noah has written across all businesses on Google Maps, not just this one.
First time using Affinity and I couldn’t be more satisfied. Trent and Steffen were on time and took care of my toilet really quick. Best plumbing experience I’ve had. I will definitely be using them again because of the great customer service.
Response from the owner · a week ago
Thank you, Noah! We're delighted to hear about your positive experience with Trent and Steffen. Your satisfaction means a lot to us, and we look forward to serving you again!
Travis Bayerl4 reviewsiTotal number of Google reviews Travis has written across all businesses on Google Maps, not just this one.
Trent and his apprentice Steffen did a superb job at our place. Their technical skill, professionalism, and communication made the job quick and easy at a reasonable price.
Response from the owner · a week ago
Thank you, Travis! We're glad to hear that Trent and Steffen provided you with excellent service. Your feedback about their skills and professionalism means a lot to us!
Austin Have2 reviewsiTotal number of Google reviews Austin has written across all businesses on Google Maps, not just this one.
I had standing water in my shower. Trent and his apprentice, Steffen, did a great job fixing my shower. They were professional, friendly, and efficient, taking the time to explain the problem and making sure I understood what they were doing and why. They were respectful of my home and left everything clean when finished. I really appreciated their service and attention to detail. I will be recommending Trent and Steffen to friends and family.
Response from the owner · a week ago
Thank you, Austin! We appreciate your kind words about Trent and Steffen. It's great to hear that they provided professional and thorough service, and we're glad you found their explanations helpful. Your recommendation means a lot to us!
Noah Keith13 reviewsiTotal number of Google reviews Noah has written across all businesses on Google Maps, not just this one.
Very thankful for the first class service and speedy response from the Affinity team. I had a pipe burst behind my sink and Trent and his team were onsite before I knew it. They did a great job with repairs, and replaced the sink after it was revealed that the seal under the basin was also damaged. Steffen was very professional, and did good, clean work. He explained to me what they were doing and why. No upselling or smoke and mirrors, just great results. It was clear that he was well trained in both his trade and customer service!
When it was finished, you couldn’t even tell there had been water all over our kitchen. The sink/wall looked good as new. Trent and Steffen cleaned up, and left things much better than they found it. It was far and away the best experience I have had with a plumbing company.
I was very pleased with how quickly they got out to my home, but also happy with the price. It did not cost me an arm and a leg so to speak. When I came home to find the flood, I was sure I was looking at a serious expense. Thankfully, Trent had fair and competitive costs for all stages of the process.
Thankful that there are still great plumbing companies out there! Thanks Trent and Steffen!
Price assessment: Great price
Response from the owner · a week ago
Noah, thank you for your wonderful feedback! We're glad to hear that Trent and Steffen provided such excellent service and that you were pleased with the results. It's great to know that their professionalism and efficiency made a positive impact during a stressful situation. We appreciate your support and are here for you whenever you need us!
steffen Nelson4 reviewsiTotal number of Google reviews steffen has written across all businesses on Google Maps, not just this one.
I tried to watch a youtube video and pull my shower cartridge for 3 hours. Called Affinity and Trent came, looked at it sprayed it with lubricant 1 time, took out 1 tool, removed it, and installed the new one in 5 minutes. Very polite, very personable, very knowledgeable. Fair pricing for the experience they bring. Trent was fantasic.
Response from the owner · a week ago
Thank you, Steffen! We're glad Trent could help you with your shower cartridge so efficiently. We appreciate your kind words about his knowledge and professionalism. Your feedback on our pricing is also valued.
Thomas Dietel1 reviewiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
I had a great experience with Affinity Plumbing and Water Conditioning. Trent Rasmussen was professional, knowledgeable, and easy to work with from start to finish. He explained everything clearly, and did clean, quality work. The whole process felt straightforward. I’d definitely recommend Affinity and would specifically ask for Trent again if I need future service.
Response from the owner · a week ago
Thank you, Thomas! We're glad to hear you had a great experience with Trent. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Jack Newton2 reviewsiTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
