Rochelle HatchLocal Guide · 70 reviewsTotal number of Google reviews Rochelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways absolutely WONDERFUL
Affordable Animal Care of Utah
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%64+34.9Reliability 24%46+11.2Value 14%100+14.1Replies to reviews 7%24+1.7Craft & service penalty99−0.1Momentum penalty68−3.2Experts Score= 59Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.59SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 26 pet hospicePosition by Experts Score among all companies we track in this category. · better than 40%
4.7 ★★★★★ 219 Google reviews · 24 photos
87%five-star reviews
4.50★last 12 monthsAverage stars on reviews from the last 12 months only.
11.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
9%reviews answered by the owner
Oct 2026latest review
Affordable Animal Care of Utah at a glance
Affordable Animal Care of Utah, rated 4.7 out of 5 based on 219 reviews, is praised for offering low-cost spay and neuter services, vaccinations, and end-of-life care with professional, compassionate staff. Reviewers frequently highlight clear communication, reasonable pricing, and the organization’s support for animal rescues. Criticisms primarily involve difficulties reaching staff after appointments, strict no-refund policies for cancellations, and isolated reports of post-operative complications or facility cleanliness issues.
- Google rating: 4.7 out of 5 from 219 reviews (87% five-star).
- Reviews on this page: 219 Google reviews (162 with written comments, 22 with photos).
- Owner responses: the business replied to 9% of reviews.
- Most recent review: October 10, 2026.
- Service: Pet Hospice serving West Valley City, Utah.
Data from Google, last updated October 25, 2026.
Score profile vs other pet hospice
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Affordable Animal Care of Utah: 64/100 on this factor. Category median: 70.B
64
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Affordable Animal Care of Utah: 46/100 on this factor. Category median: 58.C
46
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Affordable Animal Care of Utah: 99/100 on this factor. Category median: 95.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Affordable Animal Care of Utah: 100/100 on this factor. Category median: 70.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Affordable Animal Care of Utah: 68/100 on this factor. Category median: 100.B
68
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Affordable Animal Care of Utah: 24/100 on this factor. Category median: 45.D
24
Bar = this company · dark tick = category median.
Star ratings
219 Google reviews we collected
- 5 stars19087%
- 4 stars105%
- 3 stars105%
- 2 stars00%
- 1 star94%
Praise vs complaints
Phrases our text analysis found in 162 written reviews
- Praise14590%
- Complaints1710%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude6238%
- Price & value3019%
- Would recommend2113%
- Quality & results1811%
- Speed & response1811%
- Communication85%
- Honesty & trust53%
What customers talk about
We read 162 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very friendly and professional staff took care of our Callie!”
“I can’t say enough good things about Affordable Animal Care!”
“They were prompt, direct and zero hidden fees.”
“I would definitely recommend Affordable Animal Care of Utah.”
“Receive no response no communication basically left to figure things out on my own… I wouldn’t recommend them”
“Great service my cats got neuter today and there are doing great!”
“This has to be the worst place to take your pets to.”
“Very friendly, accurate information, quick and organized”
“if you no-show your appointment it’s taken as a donation to their company.”
“There was clear communication for everything we had to do.”
“After having issues and asking to be seen again, I have been ignored.”
“…of the family … Im not talking about …because that’s their job , they genuinely care about your pet !…”
People customers mention
- Lounge 8 reviews
- Cuddles 4 reviews
- Bailie 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Emmil3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great service my cats got neuter today and there are doing great! Prices are amazing Thank you !!!
KimLocal Guide · 83 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great resource to have!! Very friendly and professional staff took care of our Callie!!
AngLocal Guide · 130 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The staff was so nice & accommodating when fixing my cat with our rescue. Highly recommend.
DLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very reasonably priced. Staff was very professional and communicated well. Was worth having to drive a bit further to get there.
SandraLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
⭐⭐⭐⭐⭐ I can’t say enough good things about Affordable Animal Care! Their prices truly are affordable, and I especially appreciate how much they do to support animal rescues by offering reduced-cost services to help us get animals spayed and neutered. When you’re working with rescue animals, those savings make such…
cLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I can’t begin to tell you how nice it is to have our pit bull feel like he has gone their his whole life , on his very first visit especially for having a ear infection and hadn’t been feeling well … they treated him like part of the family … Im not talking about …because that’s their job , they genuinely care about…
Photos
Customer reviews
4.7 ★★★★★ 219 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Emmil Lopez3 reviewsTotal number of Google reviews Emmil has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service my cats got neuter today and there are doing great! Prices are amazing Thank you !!!
Lorraine WallaceLocal Guide · 9 reviewsTotal number of Google reviews Lorraine has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat place for animal shots
Kim BrownLocal Guide · 83 reviewsTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat resource to have!! Very friendly and professional staff took care of our Callie!!
Ang KlippelLocal Guide · 130 reviewsTotal number of Google reviews Ang has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe staff was so nice & accommodating when fixing my cat with our rescue. Highly recommend.
D BacciLocal Guide · 29 reviewsTotal number of Google reviews D has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery reasonably priced. Staff was very professional and communicated well. Was worth having to drive a bit further to get there.
Sandra JohnsonLocal Guide · 9 reviewsTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google⭐⭐⭐⭐⭐ I can’t say enough good things about Affordable Animal Care! Their prices truly are affordable, and I especially appreciate how much they do to support animal rescues by offering reduced-cost services to help us get animals spayed and neutered. When you’re working with rescue animals, those savings make such a huge difference and allow us to help even more animals. Every experience I’ve had with them has been positive. Everyone is always incredibly kind, helpful, and caring with the animals. I’m so grateful to have a clinic that provides quality care while also making veterinary services more accessible to rescues and the community. Highly recommend!
Greg PrinceLocal Guide · 296 reviewsTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat people, fair pricing.
c AdolphsonLocal Guide · 12 reviewsTotal number of Google reviews c has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI can’t begin to tell you how nice it is to have our pit bull feel like he has gone their his whole life , on his very first visit especially for having a ear infection and hadn’t been feeling well … they treated him like part of the family … Im not talking about …because that’s their job , they genuinely care about your pet !!! The are worth every penny and then some!!! they understand that everyone should be able to afford pet care for their fur babies … we don’t know what we would do without our fur baby he’s part of the family and brings us so much joy and love and fun and we are very grateful that he chose us ! Thanks again Affordable animal care for being apart of his care! Hands down we will be going no where else!!!
Jenni HLocal Guide · 28 reviewsTotal number of Google reviews Jenni has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI’ve been coming here for years to get my dog’s vaccines done through mobile clinics but I’m glad they now have a physical location. I’m so grateful there’s a place like this in salt lake because everywhere else charges pretty high for vaccines. For a 3 year dog bundle, Lyme, and heartworm testing & prevention (6 mo supply) was a total of $200! It could’ve easily been $500 if I went to a vet. Staff is friendly and quick! You come in, fill a sheet, pay, then wait to get seen.
Business details
- Address: 2930 S W Temple St, South Salt Lake, UT 84115
- Phone: (385) 214-3664
- Website: affordableanimalcareutah.com
- Service area: West Valley City, UT