Auto glass shop · Milwaukee, WI · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 68 auto glass repairiPosition by Experts Score among all companies we track in this category. · better than 66%
4.9★★★★★353 Google reviews · 24 photos
95%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the shop for fair pricing, quick scheduling, and friendly communication during windshield and rear window repairs. However, several low-star reviews highlight concerns about post-installation issues, including water leaks, improper calibration of vehicle sensors, and a lack of accountability for workmanship defects.
Google rating: 4.9 out of 5 from 353 reviews (95% five-star).
Reviews on this page: 353 Google reviews (304 with written comments, 21 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 2, 2026.
Service: Auto Glass Repair serving Milwaukee, Wisconsin.
Data from Google, last updated November 1, 2026.
Score profile vs other auto glass repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Affordable Auto GlassAuto Glass Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Affordable Auto Glass: 93/100 on this factor. Category median: 92.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Affordable Auto Glass: 90/100 on this factor. Category median: 91.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Affordable Auto Glass: 94/100 on this factor. Category median: 99.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Affordable Auto Glass: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Affordable Auto Glass: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Affordable Auto Glass: 100/100 on this factor. Category median: 53.A
100
Bar = this company · dark tick = category median.
Star ratings
353 Google reviews we collected
4.9of 5
5 stars33795%
4 stars51%
3 stars21%
2 stars41%
1 star51%
Praise vs complaints
Phrases our text analysis found in 304 written reviews
98%praise
Praise72698%
Complaints152%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3962%
Reasonable2438%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Price & value17223%
Speed & response16022%
Staff & attitude14019%
Quality & results12917%
Would recommend8712%
Communication334%
Honesty & trust203%
What customers talk about
We read 304 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The team at Affordable Auto Glass went above and beyond in replacing my husband’s windshield, scheduling the replacement for the day after I contacted them.”
“While the initial quote was very reasonable, and I appreciated the convenience of on-site service, several issues with the job left me extremely dissatisfied.”
“Technician knew what he was doing and very nice and punctual did a great job”
“From their prompt service at a reasonable price, to their personable and professional customer service, Jason was exceptional!”
“Jason came out and did an EXCELLENT job on the install of my windshield for my F150, and in short order too!”
“Awful customer service!”
“Unusual for us to need two windshields replaced within 15 months or so, but Affordable Auto Glass is our go-to service provider.”
“I wouldn't recommend this company, they do not stand behind their work.”
“Next day service with great communication on when they would arrive at my office.”
“That kind of honesty, especially when it means less profit for them, is hard to find and very appreciated.”
People customers mention
Dan21 reviews
Jason13 reviews
Pat8 reviews
Safelite4 reviews
Jeep4 reviews
Suzanne3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Affordable Auto Glass for 7 kinds of job. Pick one to see what they paid and said.
WWmLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Great experience! Very easy to schedule and quote without going in. They pre-ordered the new windshield and gave me several options to book. I waited for the repair and was able to work in their waiting room. Factory replacement part at a much better price than the big guys. Looks like new and highly recommend!
Great priceAuto windshield repair
MMark10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service from Jason and Melissa. I was worried that my RX350 would be difficult to replace the windshield with all the functionality and sensor connectivity. No issue for them. 2 hours, done. They were referred to me by Erv’s Auto Service in North Lake. Glad they did. 👍
Reasonable priceAuto windshield repair
DDawnLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
The team at Affordable Auto Glass went above and beyond in replacing my husband’s windshield, scheduling the replacement for the day after I contacted them. From their prompt service at a reasonable price, to their personable and professional customer service, Jason was exceptional! Unusual for us to need two…
Great priceAuto windshield repair
RRod15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They did a great job and had a great price. I would definitely recommend them to anyone.
Great priceAuto windshield replacement
Ssandy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The phone was answered and they came out within 20 minutes. Can’t imagine it could happen everytime, but they certainly do everything they can. Really appreciated being able to send pictures immediately so they could review and let me know if they could handle the job. They sure did with quick and effective results. Thank you!!
Reasonable priceAuto windshield repair
JJay12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Fsater, better and more reasonable than the last Big name company I used. Next day service with great communication on when they would arrive at my office.
Great experience! Very easy to schedule and quote without going in. They pre-ordered the new windshield and gave me several options to book. I waited for the repair and was able to work in their waiting room. Factory replacement part at a much better price than the big guys. Looks like new and highly recommend!
Price assessment: Great price
Services: Auto windshield repair
Response from the owner · 4 weeks ago
Thank you, Wm! We’re glad scheduling was easy and that we could provide you with options and a factory replacement windshield at a great price. We really appreciate the recommendation and are here whenever you need us! 😊
B
BRAD BILGO1 reviewiTotal number of Google reviews BRAD has written across all businesses on Google Maps, not just this one.
Thank you, Brad! We’re glad you had an enjoyable experience with our team and were happy with the pricing. We really appreciate your support and are here whenever you need us! 😊
M
Mark Olson10 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Great service from Jason and Melissa. I was worried that my RX350 would be difficult to replace the windshield with all the functionality and sensor connectivity. No issue for them. 2 hours, done. They were referred to me by Erv’s Auto Service in North Lake. Glad they did. 👍
Price assessment: Reasonable price
Services: Auto windshield repair
Response from the owner · a month ago
Thank you, Mark! We’re glad Jason and Melissa made the windshield replacement on your RX350 a smooth experience and took care of everything with the sensors and connectivity. We also appreciate Erv’s Auto Service for the referral. Thank you for trusting us, and we’re here whenever you need us! 😊
J
John McConnell13 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Technician knew what he was doing and very nice and punctual did a great job
Price assessment: Reasonable price
Services: Auto windshield repair
Response from the owner · a month ago
Thank you, John! We’re glad you had a great experience and that our technician was punctual, friendly, and did a great job. We really appreciate your support and are here whenever you need us! 😊
J
Jef Fitch10 reviewsiTotal number of Google reviews Jef has written across all businesses on Google Maps, not just this one.
Thank you, Jef! We’re glad you were happy with the windshield repair and pricing. We really appreciate your support and are here whenever you need us! 😊
D
Dawn SLocal Guide · 12 reviewsiTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
The team at Affordable Auto Glass went above and beyond in replacing my husband’s windshield, scheduling the replacement for the day after I contacted them. From their prompt service at a reasonable price, to their personable and professional customer service, Jason was exceptional! Unusual for us to need two windshields replaced within 15 months or so, but Affordable Auto Glass is our go-to service provider. We highly recommend them!
Price assessment: Great price
Services: Auto windshield repair
Response from the owner · 8 months ago
Thank You so much for the great feedback Dawn, we really appreciate it and are thrilled to hear you had a great experience with us!
If there is anything else we can do for you or you have any issues please just let us know! -Dan
D
Dreshawn2 reviewsiTotal number of Google reviews Dreshawn has written across all businesses on Google Maps, not just this one.
The phone was answered and they came out within 20 minutes. Can’t imagine it could happen everytime, but they certainly do everything they can. Really appreciated being able to send pictures immediately so they could review and let me know if they could handle the job. They sure did with quick and effective results. Thank you!!
Price assessment: Reasonable price
Services: Auto windshield repair
Response from the owner · a month ago
Thank you so much, Sandy! We’re glad we could respond quickly and make the process easy for you. We truly appreciate your kind words and are here whenever you need us!
J
Jay Blazek12 reviewsiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Fsater, better and more reasonable than the last Big name company I used. Next day service with great communication on when they would arrive at my office.
Price assessment: Reasonable price
Services: Auto windshield repair
Response from the owner · 2 months ago
Thank you, Jay! We’re glad we could provide quick service, great communication, and a fair price. We truly appreciate you choosing Affordable Auto Glass and are here whenever you need us!
